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Creative Suite 5.5 trial FAQ

Does Adobe have trial versions of Adobe Creative Suite 5.5?

Yes. To help you evaluate Adobe's creative software for upgrade or new purchase, we offer "try and buy" versions of the premium editions of Creative Suite 5 as well as most individual CS5.5 products, such as Adobe InDesign CS5.5 and Flash Professional CS5.5, in many of the languages in which we ship. These trial versions offer almost every feature and function of the product for you to test-drive.1

In most cases, the trials can easily be converted to purchased versions without needing to reinstall the software. The trial period begins on the first day you launch the software and continues for 30 days. When the trial expires, you must purchase the software to continue using it. 

1Adobe Encore® CS5 is not available as a trial. Encore CS5 will be installed as part of the trial for Creative Suite 5.5 Production Premium and Master Collection but will not be available for use until you purchase.

The trial versions of After Effects CS5.5, Adobe Premiere Pro CS5.5, and Adobe Audition® CS5.5 software do not include some features that depend on software licensed from parties other than Adobe. For example, some codecs for encoding MPEG formats are available only with the full version of these products.

Which products are available as a trial, and in which languages?

DVD trials Available to order as a DVD set

Product Languages
Adobe Creative Suite 5.5 Design Premium English, French, German, Japanese
Adobe Creative Suite 5.5 Web Premium English, French, German, Japanese
Adobe Creative Suite 5.5 Production Premium English, French, German, Japanese
Adobe Creative Suite 5.5 Master Collection English, French, German, Japanese

 

Trial downloads

Product Languages
Adobe Creative Suite 5.5 Design Premium English, French, German, Japanese
Adobe Creative Suite 5.5 Design Standard English, French, German, Japanese
Adobe Creative Suite 5.5 Web Premium English, French, German, Japanese
Adobe Creative Suite 5.5 Production Premium English, French, German, Japanese
Adobe Creative Suite 5.5 Master Collection English, French, German, Japanese
Adobe After Effects CS5.5 English, French, German, Italian, Japanese, Korean, Spanish
Adobe Contribute® CS5 English, French, German, Japanese, Spanish
Adobe Dreamweaver® CS5.5 Czech, English, French, German, Italian, Japanese, Korean*, Polish, Russian, Spanish, Swedish
Adobe Fireworks® CS5 Czech, Dutch, English, French, German, Italian, Japanese, Korean*, Polish, Russian, Spanish, Swedish
Adobe Flash Builder™ 4.5 Premium Edition Chinese Simplified, English, French, German, Japanese, Korean*, Spanish, Swedish
Adobe Flash Catalyst™ CS5.5 English, French, German, Japanese, Korean
Adobe Flash Professional CS5.5 Czech, English, French, German, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish
Adobe Illustrator® CS5 Czech, Danish, English, French, German, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish
Adobe InCopy® CS5.5 Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish
Adobe InDesign CS5.5 Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish
Adobe InDesign CS5.5 Server Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Simplified Chinese , Spanish, Swedish, Turkish, Ukrainian, Traditional Chinese
Adobe Photoshop® CS5 Extended Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish
Adobe Premiere Pro CS5.5 English, French, German, Italian, Japanese, Korean, Spanish

 

How do I get a trial version?

You have two choices: Download a trial version of an individual CS5.5 product, such as Flash Professional CS5.5, or any of the Creative Suite 5.5 editions (for example, Design Premium) directly from the Adobe.com download pages at no charge. Or, purchase a trial DVD set of any of the Creative Suite 5.5 premium editions from the Adobe Store.

How much is a Creative Suite 5.5 trial DVD set?

Prices for the trial DVDs are listed in the following chart and include shipping and handling. This charge helps cover the cost of producing and distributing the DVD sets.

  U.S. dollar (in U.S.) Euro Japanese yen British pound Australian dollar U.S. dollar (outside U.S.)
Design Premium US$9.99 €9.99 ¥1,500 £8.99 A$15.44 US$14.99
Web Premium US$9.99 €9.99 ¥1,500 £8.99 A$15.44 US$14.99
Production Premium US$9.99 €9.99 ¥1,500 £8.99 A$15.44 US$14.99
Master Collection US$14.99 €14.99 ¥2,300 £13.99 A$23.63 US$22.99

A DVD set can serve as your backup media if you choose to convert from trial to purchase at the end of 30 days. (Alternatively, you can choose to have a full product box delivered to you when you purchase, and simply use that serial number to convert the trial you already installed.)

How do I download the trial?

You can download trial software by navigating to the "downloads" section of Adobe.com and selecting the product you would like to try. In order to improve your download stability and speed, Adobe offers download assistant software (Adobe Download Assistant).  

Visit Adobe Download Assistant help for more information.

How do I install my trial?

By default, some product installers will automatically start when your download completes. If the installation doesn't start automatically, see Start the installer after downloading.

Where can I get a serial number?

You do not need a serial number to try out your software. To start the trial, launch your software and click the "Start Trial" button on the first screen that loads.  

If you already purchased a product on the online Adobe Store, your serial number will be emailed to you. Alternately, you can sign in to your Adobe account to find your serial number. For additional information about finding your serial number, see Find a serial number

What if I get a trial version of a Creative Suite 5.5 edition, but have time to try only one or two components in the 30-day trial period? Can I still try the others later? Can I extend the trial period longer than 30 days?

You may not extend a trial version once it expires at the end of 30 days, nor can you install another copy of the same trial onto the same computer to try again.

Can I convert my trial to a full version?

Yes. If you have tried an individual product such as Flash Professional CS5.5, you can either convert that directly to the same product or convert it to one of the Creative Suite 5.5 editions that contains Flash Professional. Alternatively, if you tried an edition of Creative Suite 5.5 but decide to buy an individual component that is part of that edition, you can simply enter the serial number for the purchased product to convert your trial to the individual component you purchased.

Can I try Acrobat X Pro with my Creative Suite software trial?

Yes. Acrobat X Pro is available as part of the Creative Suite software trial. In addition, the full version of Acrobat X Pro is included with both Mac OS and Windows versions of CS5.5 Master Collection, Design Premium, Design Standard, and Web Premium.  Full versions are available for sale on Adobe.com.

How do I try Adobe Premiere Pro CS5.5 or After Effects CS5.5 if I have a 32-bit processor?

Adobe Premiere Pro CS5.5 and After Effects CS5.5 require a 64-bit Intel® processor. You must have a 64-bit Intel processor to try the software.  If you decide to purchase CS5.5 Master Collection or CS5.5 Production Premium, complimentary 32-bit-compatible versions of Adobe Premiere Pro CS4 and After Effects CS4 will be provided with your purchase.

Are there resources available to help me evaluate the trial software?

Yes. If you have opted to receive email communications from Adobe, you may receive a series of communications with helpful resources and tips to get the most from your trial. There are also additional free resources available:

  • Visit Adobe TV, your online source for expert insight and inspiration. Discover insider tips, innovative techniques, and behind-the-scenes tours delivered on video, on demand, helping you make the most of your Creative Suite 5.5 software trial. For more details, visit Adobe TV.
  • You can also browse the Design Center or Developer Connection for additional training information. 
  • Join the worldwide Adobe user group community to network and build connections, master new skills, and learn from your peers. Adobe Groups provide a forum for business and creative professionals at all levels. Join a group now at Adobe Groups.
Can I get technical support or help for my trial version?

Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe creative products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the following free options: 

  • Search Adobe Community Help to find the focused answers you need — fast. Searchable content includes the in-depth product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities.
  • Use the search bar within most Creative Suite 5.5 component software, or simply choose Help > Product name.
  • Search the online Adobe Knowledgebase in the support area.
Can I use Adobe CS Live online services with my trial version?

Yes. CS Live online services can be accessed from within certain CS5.5 editions and individual products, streamlining workflow and helping to improve productivity.

How do I set up access to CS Live online services during my trial period?

To set up access to CS Live during your trial, simply enter your Adobe ID in the trial screen that loads when you launch your product. If you do not have an Adobe ID, click the "Create an Adobe ID" button in the trial screen and follow the prompts to create your ID. You will also need to read and agree to any applicable online services terms of use.

1CS Live online services are complimentary until April 12, 2012. Learn more.

2Adobe online services, including Adobe CS Live Services, are available only to users 13 and older and require agreement to additional terms and Adobe's online privacy policy. Online services are not available in all countries or languages, may require user registration and may be subject to change or discontinuation without notice. Additional fees or subscription charges may apply.

How do I convert my trial to a purchased version of the product?

Converting your trial is simple:  Purchase the software through the online Adobe Store (as an electronic download or as a shipped product) or from your preferred authorized reseller, store, or catalog. If you plan to purchase through the Adobe Store, simply click the button in the screen that loads when you launch your trial software. Enter the serial number from your purchase into the product screen that loads when you launch your trial. You can enter a serial number to convert the trial at any time during the 30-day trial period or after the trial ends. 

Optional: If you purchased an electronic download from the Adobe Store, log in to your account and download any additional available content or applications for the product you purchased. You can use your Adobe ID and password to access this content for up to three years after the product is released. If you purchased through a channel other than the Adobe Store and are converting from an individual CS5.5 product to a suite edition or to a different individual product, you may need to install the additional applications on your computer.

What if I want to purchase only one component of a suite?

Creative Suite 5.5 trials allow you to evaluate individual products or editions of Creative Suite 5.5 and then convert the installed trial to a full version. For instance, if you tried an edition of Creative Suite 5.5 but decide to buy an individual component that is part of that edition, you can simply enter the serial number for the purchased product to convert your trial to the individual component you want.

Alternatively, if you have tried an individual product such as Flash Professional CS5.5, you can either convert the trial directly to the same product or convert it to one of the Creative Suite 5.5 editions that contains Flash Professional.

What if I tried multiple CS5.5 products? Can I convert each trial using a suite edition serial number?

If you tried multiple products and purchased a suite edition that contains both, you can enter the suite edition serial number in one of the components and the other one will automatically pick up the serial number. You will need to install the additional components contained in the suite edition. If you tried individual CS5.5 products and bought them as single products, you can simply enter the serial numbers in the respective products.

I am a volume licensing customer. Can I convert a trial to a purchased version using a volume licensing serial number?

Yes, Adobe Volume Licensing customers can also convert trials by simply entering a valid license serial number. Contact your reseller or authorized Adobe License Center to place a volume licensing order.

Under what circumstances would I need to uninstall or reinstall the trial product(s) when converting my trial?

When you are converting your trial, the serial number you enter must match your trial software language set. If the language set does not match, you may need to uninstall your trial and reinstall a version that supports the desired language set.

The following is a list of the languages included in each language set:

  • Worldwide English: English (UE/IE)
  • Americas/Europe: French (F), French Canadian (FC), Spanish (E), Latin American Spanish (LAS), North American Spanish (NAS), Portuguese (Brazil), German, Italian, Dutch, Swedish, Danish, Finnish, Norwegian
  • Asia: Chinese Simplified, Chinese Traditional, Korean
  • Japan: Japanese
  • Eastern Europe: Czech, Hungarian, Polish, Romanian, Russian, Turkish, Ukrainian
How do I uninstall my trial software?

To uninstall your trial version, close any open Adobe software on your computer and do the following: In Windows, open the Windows Control Panel and double-click Add or Remove Programs. Select the product you want to uninstall, click Change/Remove, and then follow the onscreen instructions.

In Mac OS, double-click the product installer in Applications > Utilities > Adobe Installers. Authenticate as an administrator, select Uninstall Components, and then follow the onscreen instructions.

Am I eligible for upgrade pricing when I convert my trial?

Yes, provided you have a qualifying earlier version of Adobe software. In this case, you may purchase an upgrade to convert your trial to a purchased version. To verify that you have an earlier version that qualifies you for the software you're purchasing, check the buying guide page for that product.

When you enter the purchased serial number to activate your trial for ongoing use, the installer will search your hard drive for the qualifying software. If it doesn't find it, it will prompt you for the serial number of your earlier version. If that serial number does not work, contact Adobe Customer Service in your region for further assistance.

Should I make a backup copy of the trial software and additional content?

Yes, if you choose the download option when converting a trial to a purchased version, we highly recommend making a backup copy and keeping it together with the serial number. That way, if you get a new computer or have to rebuild an existing machine, you have everything you need to efficiently reinstall your Adobe software. Alternatively, follow the instructions in the email receipt to log in and download your software for up to three years after you purchase. If you had the software shipped from Adobe or a reseller at purchase, that package serves as your backup version.

I work on two computers. Once I have converted the trial version to a purchased version, can I then install the purchased version on a second machine?

The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. Read the software license agreement for more information.