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Adobe Product Improvement Program

With a focus on innovation, Adobe continually strives to understand and anticipate customer needs in order to deliver world-class products and solutions. The Adobe Product Improvement Program will yield valuable information about how customers use and interact with Adobe products. The program is voluntary and anonymous. Customers who choose to participate agree to share:

  • System information, such as operating system, processor, and memory installed
  • Browser type and version
  • Adobe product information such as version number
  • Adobe feature usage information such as menu options or buttons selected
What will Adobe do with the information that is collected?
The information collected will be used to better understand how customers use Adobe products and how to improve Adobe products in the future.
Is this program safe? And how is my privacy protected?
Adobe takes many precautions in protecting the information that is collected and transmitted from potentially harmful access. We only collect data for the specific product(s) listed in the Adobe Product Improvement Program dialog box, and it's only disclosed according to the terms described in the Adobe privacy policy. Data collected is stored or processed in the United States or any other country where Adobe or third-party partners operate.
This program is not spyware and cannot collect information without your full knowledge or consent. The program takes only those actions described on this page, and only if you give your permission.
Since no personal identifiable information is collected as part of the Adobe Product Improvement Program, the anonymous data will not be meaningful to anyone other than specific Adobe product teams.
How does the Adobe Product Improvement Program work?
This is an automated program that requires minimal effort to participate. Customers simply choose to participate, granting Adobe permission to collect data. With participation, a small configuration file will be downloaded to your computer from time to time. The purpose of this file is to update the configuration of the data that is collected.
How do I participate in the Adobe Product Improvement Program?
After Adobe products are installed, you will be presented with a dialog box asking if you would like to participate in the program. If you do not recall responding to this dialog box, follow these instructions:
  1. Launch your Adobe product.
  2. Choose Help > Improvement Program Options.
  3. Select the Yes option in the dialog box that appears, and then click OK.
How do I say no?
Simply select No in the dialog box asking for your permission, and then click OK.
What if I give permission and then change my mind later?
You can choose Help > Improvement Program Options at any time. You can then select the No option and stop your participation. After you select this option, data collection and transmission to Adobe will stop for the applicable product(s). You need to repeat this step for each Adobe product.
Will I receive spam if I participate in the program?
You will not receive any e-mail from Adobe regarding this program, regardless of whether you participate. We do not collect personal identifiable information as part of this program that will be used to identify you or contact you.
Do I need an Internet connection?
An Internet connection is required to participate in this program. However, you do not need to be connected all the time. When an Internet connection becomes available, the information is automatically transmitted with minimal impact to your connection.
Why should I trust Adobe with this type of information?
The information collected is anonymous, and Adobe strives to protect information during collection and transmission. You can learn more about how we handle user/customer information by reviewing Adobe's privacy policy.
Can I see the data that is collected before it is sent to Adobe?
No, the information cannot be displayed. This program is designed to work for millions of users without affecting their product use, so the data is sent automatically only after the product is closed. The data is also encoded so that it can be processed efficiently.
How long does the program last?
Information is collected as long as you use the product version for which you have agreed to participate or until you decide to stop participating in the program. (See What if I give permission and then change my mind later? for more information.)
Which products support the Adobe Product Improvement Program?
The Acrobat 9 product line is the first set of Adobe products to support this new program. However, Adobe expects to include support for this program in future versions of additional products.
Is this information collected for all the Adobe products I use?
If you participate, only information about the Adobe product(s) listed in the Adobe Product Improvement dialog box in your installed application will be collected.
After I agreed to participate in the program, you asked questions about my job? Why?
The optional demographic information helps us understand features used in your particular job, industry, and company size, so we can develop better workflows and features to suit your needs.
Does Adobe log my IP address?
Yes, Adobe maintains a log of IP addresses. The IP address log is not used to identify you as a participant in this program. For more information on IP addresses, please read Adobe's privacy policy.