View a complete list of Adobe enterprise products and technical support periods covered under the new Lifecycle Policy.
If your organization is considering purchasing an Enterprise Maintenance and Support contract, or wants to add one of the new support options to its current support agreement, information about products, services, and support lifecycle dates is one keyboard click or phone call away.
The optional programs announced under the new Adobe Enterprise Support Lifecycle Policy are available today but for existing customers will take effect at the time of your next maintenance and support contract renewal. Adobe will continue to communicate a minimum of 12 months in advance when a product is reaching the end of its enterprise support lifecycle. In the interim, your existing Enterprise Maintenance and Support contract(s) will remain in effect and unchanged.
Please work with your Adobe account representative for details regarding the annual support fee. Ongoing support is also available to you under the following conditions: for the first renewal term, if so renewed will be the Annual Support Fee for the first renewal term increased by three percent (3%), for the second renewal term if so renewed, the Annual Support Fee for the first renewal term increased by three percent (3%), and for each of the third and subsequent renewal terms, if so renewed, will be a percentage of the then current list price of the license fees for the Program(s), such percentage being the standard published percentage of the license fees for the Program(s) charged for support and maintenance contracts entered into in such year, however, in no event shall the amount be less than the Annual Support fee paid for the prior year for the Program(s) covered by this renewal.
The new Adobe Enterprise Support Lifecycle Policy will not apply to all Adobe products. For example, the policy will not apply to Adobe products for which Adobe has already communicated a date for the end of Adobe Enterprise Support, and in some cases Adobe may determine to apply an alternative support time line based on customer need, or for which Adobe decides to apply an alternative support time line in its sole discretion.