FAQ
- What is Adobe® FrameMaker® 11?
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Adobe FrameMaker 11 software is a best-in-class authoring and publishing solution. Migrate to XML cost effectively. Collaborate with PDF-based roundtrip reviews. Manage content with out-of-the-box CMS integration. Publish to multiple channels, formats, and screens via HTML5 using Adobe FrameMaker Publishing Server 11 or Adobe Technical Communication Suite 4.*
- Who should use Adobe FrameMaker 11?
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FrameMaker 11 is ideal for technical communicators, information architects, designers, developers, engineers, web developers, and other documentation specialists who need a scalable authoring and publishing solution to natively single-source structured (XML, DITA, S1000D) or unstructured technical content and publish it to multiple channels, formats, and screens.
- What is the difference between Adobe FrameMaker and Adobe Technical Communication Suite?
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Adobe FrameMaker lets you author, enrich, manage, and publish XML/DITA and unstructured content. Adobe Technical Communication Suite is a powerful, integrated toolkit for creating popular standards-compliant∑, interactive technical content and delivering it across multiple channels, formats, and screens using best-in-class tools like Adobe FrameMaker, Adobe RoboHelp®, Adobe Illustrator®, Adobe Captivate®, and Adobe Presenter.
- I already have a license for an earlier version of Adobe FrameMaker. What are my upgrade options?
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Special upgrade pricing is available to customers who have valid licenses for Adobe FrameMaker and want to upgrade to Adobe FrameMaker 11 or Adobe Technical Communication Suite 4.
- What are the top new features in Adobe FrameMaker 11?
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FrameMaker 11 provides role–based views, such as XML Code View, Author View, and WYSIWYG View. Power up your XML workflow with rapid authoring, XSLT, XPath, and comprehensive DITA 1.2 support. Enrich content with Hotspots, and enhanced 3D and video support. Publish HTML5 content virtually anywhere.∆
- Can I exchange content between earlier Adobe FrameMaker versions and FrameMaker 11?
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Yes. The FrameMaker 11 binary (FM) file format and Maker Interchange Format (MIF) are compatible with previous versions of FrameMaker. For details on how to exchange content between different versions of FrameMaker, visit the support page.
- Does Adobe FrameMaker 11 integrate with Adobe RoboHelp® 10?
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You can import Adobe FrameMaker 11 MIF and FM files into Adobe RoboHelp 10 with style mapping, conditional tags, user-defined variables, and Adobe Captivate® content intact. Additional RoboHelp and FrameMaker integration is available in new Adobe Technical Communication Suite 4, which includes RoboHelp 10, FrameMaker 11, Adobe Captivate 6, Adobe Illustrator® CS6, Adobe Acrobat® XI, Adobe Presenter 8, Adobe Bridge CS6, Adobe RoboScreenCapture® and Adobe RoboSource Control™.
- Which Microsoft Office application files can I import into Adobe FrameMaker 11?
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You can import Microsoft Word and Excel files created by Microsoft Office versions Office 2007 and earlier (Windows® only). Adobe FrameMaker 11 also supports Rich Text Format (RTF) 1.6 import and export, and you can save any Microsoft Office file as a PDF file to import into your FrameMaker publications as a graphic.
- Can I integrate Adobe Captivate and other Adobe Flash® Player compatible content into my Adobe FrameMaker 11 documents?
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Yes, you can import simulations and other interactive content created in Adobe Captivate to create more engaging online documentation.
- How does 3D support work in Adobe FrameMaker 11?
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You can import a U3D object that was created from a CAD file using Adobe Acrobat 9 Pro Extended or another product into Adobe FrameMaker 11. In FrameMaker, you can select the default view, lighting, rendering, and background color for the 3D object, or create a PDF file that includes the fully editable live 3D object.
- In what languages can I author documents using Adobe FrameMaker 11?
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Adobe FrameMaker 11 provides full authoring support for Canadian French, English (U.S. and International), French, German, and Swiss German. It also provides full authoring support without dictionary or hyphenation for Japanese, Korean, Simplified Chinese, and Traditional Chinese. Dictionary and hyphenation support is available for the following languages: Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, and Turkish.
- Does Adobe FrameMaker 11 support DITA standards?
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Yes, Adobe FrameMaker 11 provides DITA 1.1 support, including Bookmap, Indexing, and Glossary specifications. FrameMaker 11 also supports the DITA 1.2 specification.
- Which fonts are included in Adobe FrameMaker 11?
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Adobe FrameMaker 11 includes the following OpenType® fonts for Western languages: Minion® Pro, Myriad® Pro, Adobe Garamond® Pro, Letter Gothic Standard, News Gothic Standard, and Courier Standard. For symbols, FrameMaker 11 includes Symbol Standard. For Chinese text, Adobe Fangsong Standard and Adobe Kaiti Standard are provided. Kozuka Gothic® and Kozuka Mincho® are provided for Japanese text.
- Which font formats does FrameMaker 11 support?
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FrameMaker 11 supports TrueType, OpenType, and Type 1 fonts.
- Does FrameMaker 11 support right-to-left text?
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No.
- Where can I get Unicode fonts?
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The bundled OpenType® fonts use Unicode encoding. You can also get Unicode fonts from the online Adobe Store.
- On which platforms is Adobe FrameMaker 11 available?
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Adobe FrameMaker 11 is available for Microsoft® Windows® XP with Service Pack 3, Windows Vista® with Service Pack 2, Windows 7, Windows 8.
- Is Adobe FrameMaker 11 available for the UNIX® platform?
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No, Adobe is not releasing an updated version of Adobe FrameMaker for UNIX with the FrameMaker 11 release. We will continue to support FrameMaker 8 for UNIX. Customers also have the option to migrate to the Windows version at the upgrade price. The decision not to release an updated version of FrameMaker for UNIX was based on business needs and considerations. We may revisit that decision based on changing market conditions.
- What is the difference between Adobe FrameMaker 11 and Adobe InDesign® CS6?
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Adobe FrameMaker 11 software is a best-in-class authoring and publishing solution for XML and unstructured content. Use the new XML Code View to natively author structured content. Use PDF-based roundtrip reviews. Efficiently manage content with out-of-the-box CMS integration.
Adobe InDesign CS6 software is a versatile desktop publishing application that gives you pixel-perfect control over design and typography. Create elegant and engaging pages for print, tablets, and other screens. Use Adaptive Design Tools to easily repurpose layouts to look great on a variety of pages sizes, orientations, or devices.
Click here to learn more.
- How much does a new license for Adobe FrameMaker 11 cost?
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The full version of Adobe FrameMaker 11 costs US$999†.
- How much does it cost to upgrade to Adobe FrameMaker 11 from previous versions?
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If you want to upgrade from Adobe FrameMaker 10 to FrameMaker 11: US$399†
If you want to upgrade from FrameMaker 9 to FrameMaker 11: US$599†
If you own FrameMaker 7.0, 7.1, 7.2 or 8, you can upgrade to Adobe Technical Communication Suite 4 for US$1,299†. - Where can I buy Adobe FrameMaker 11?
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You can buy Adobe FrameMaker 11 through the online Adobe Store or by calling 800-585-0774. Learn about other ways to buy FrameMaker 11, including buying through authorized resellers or purchasing with education or government discounts.
- Can I try Adobe FrameMaker 11 before I buy it?
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Yes. There are two ways to try Adobe FrameMaker 11 before purchase. Click here to learn more.
- Is volume licensing available, and where can I learn more about it?
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Special programs are available for volume licensing of FrameMaker. Learn about volume licensing options.
- Does Adobe offer educational pricing for Adobe FrameMaker 11?
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Adobe does not offer educational pricing for Adobe FrameMaker 11.
- Where do I go if I have customer service questions?
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For answers to commonly asked customer service questions, visit the customer service page.
- Where do I go if I have technical support questions?
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For answers to commonly asked technical support questions, visit the support page.
- What is activation?
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Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.
- What information is passed to Adobe during activation?
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Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.
- How many times or how often will I have to connect to the Internet?
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The machine with Adobe FrameMaker 11 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.
- Do I need to do anything to activate the software?
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Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.
- How long can I use the product before I need to activate?
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The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application will not launch until an Internet connection is detected and the software can be activated.
- What happens if I do not have Internet connection or do not activate my product?
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The software will silently try to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first seven days, you will receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it will silently activate the product.
- If I don’t have Internet connection, can I call Support for phone activation?
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No. Activation of the product via the Internet is required for Adobe FrameMaker 11. If your system is connected to the Internet and you receive an activation reminder, please contact your local Customer Support for assistance. Customer Support, however, will not be able to activate your software over the phone if you don’t have an Internet connection.
- I have an Internet connection, but received a reminder I still need to activate my product. What do I need to do?
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If your system is connected to the Internet and you have received a reminder asking you to activate your product, please contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
- I work for a company that has a volume license agreement with Adobe. Do I still need to activate?
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Yes. All Adobe FrameMaker 11 users will need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
- I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the others?
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Yes. Every computer that has Adobe FrameMaker 11 installed will be required to activate in order to continue using the software.
- I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?
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If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
- Can I choose not to activate Adobe FrameMaker 11?
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Activation of Adobe FrameMaker 11 is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits. Visit http://adobe.com/product/activation for more information. TThe machine with FrameMaker 11 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact their local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
- I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker 11? Is there a way to activate without having an Internet connection?
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No. Activation of Adobe FrameMaker 11 is required via the Internet. Each machine with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.
- I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker 11? What is the return policy?
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For details on Adobe return policies in your region, go to http://kb2.adobe.com/cps/153/tn_15327.html
- Are activation and registration the same thing?
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No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.
- I have registered my product but am still being asked to activate. What do I need to do?
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Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.
- I misplaced my product key. How can I get a new product key?
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Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, please have your invoice number available.
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*Adobe FrameMaker Publishing Server 11 is a separate product from Adobe FrameMaker 11, and must be purchased separately. Adobe Technical Communication Suite 4 is a separate product from Adobe FrameMaker 11 and includes Adobe FrameMaker 11 as one of the components of the suite.
∑Adobe FrameMaker 11, which allows users to create content compliant with popular industry standards such as XML, DITA 1.2 and S1000D.
∆This feature requires Adobe FrameMaker Publishing Server 11 or Adobe Technical Communication Suite 4. Adobe FrameMaker Publishing Server 11 is a separate product from Adobe FrameMaker 11, and must be purchased separately. Adobe Technical Communication Suite 4 is a separate product from Adobe FrameMaker 11 and includes Adobe FrameMaker 11 as one of the components of the suite.
†Prices listed are the Adobe direct store prices. Reseller prices may vary. Prices do not include tax or shipping and handling.
