FAQ

For answers to commonly asked customer service questions, visit the Customer Service page.

For answers to commonly asked technical support questions, visit the support page.

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

The machine with Adobe eLearning Suite 2.5 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product.  If the product has not been activated after 30 days, the application will not launch until an Internet connection is detected and the software can be activated.

The software will silently try to connect to the Internet to activate for the first seven days after the first launch of your serialized product.  If the software has not activated within the first seven days, you will receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software.  As soon as the software detects an Internet connection, it will silently activate the product. 

No. Activation of the product via the Internet is required for Adobe eLearning Suite 2.5.  If your system is connected to the Internet and you receive an activation reminder, please contact your local Customer Support for assistance.  Customer Support, however, will not be able to activate your software over the phone if you don’t have an Internet connection.

If your system is connected to the Internet and you have received a reminder asking you to activate your product, please contact your local Customer Support.  The phone numbers for Customer Support can be found at http://www.adobe.com/cn/support/contact/.

Yes.  All Adobe eLearning Suite 2.5 users will need to activate their product.  If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/cn/support/contact/.

If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/cn/support/contact/.

Activation of Adobe eLearning Suite 2.5 is required via the Internet to continue use of the product.  Activating your product helps protect your computer and your environment by ensuring you are using a genuine Adobe product.  Activating your product has other benefits as well, please visit http://www.adobe.com/cn/products/activation for more information. The machine with Adobe eLearning 2.5 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product will stop working.  If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact their local Customer Support.  The phone numbers for Customer Support can be found at http://www.adobe.com/cn/support/contact/.

No. Activation of Adobe eLearning Suite 2.5 is required via the Internet. Each machine with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

For details on Adobe return policies in your region, go to http://kb2.adobe.com/cps/153/tn_15327.html

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software.  Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software.  Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, or submit a request online at any time. For faster service when calling, please have your invoice number available.