Adobe community guidelines
Community guidelines
The Adobe communities provide the most accurate, timely, and effective answers to your questions. They are also a place to share your knowledge and expertise with other designers and developers. We value your insight and experience and invite you to share your real-world knowledge. Our communities make it easy for you to suggest improvements to existing content, enhance content with links or contributions, and add new issues for the benefit of the entire community. Before you get started, though, please take a few minutes to review these community guidelines.
Although you will encounter many supportive and like-minded professionals (including a variety of Adobe
representatives), the Adobe communities are not the correct place to report software bugs or post suggestions
on commercial products and services. To suggest changes, report software bugs, or submit feedback about
Adobe products, see Support or Contact.
Registration and your account
You can browse, view, and search content without registering or signing in. But if you want to participate in community tasks such as submitting content, commenting, and rating, you must sign in with an Adobe ID. If you don't have an ID, please take a moment to register. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. For other important guidelines for using Adobe.com, see the Terms of Use.
When you register, you create a screen name that appears next to any contribution you make. After you register, you may choose to create a public profile that is linked from your screen name. Your profile can include a photo, describe your interests, include a brief biography, list products you use, and specify an e-mail address.
To manage your account, go to Your Account and click Edit Your Account Information. You can find more information about Adobe IDs in the Adobe ID and Membership FAQ. To cancel your Adobe ID membership, contact Customer Support.
User roles
Here are the user roles in the community:
- Anonymous: Any visitor who views the site but is not logged in. Anonymous visitors can view, browse, and search, but they cannot interact with content or with other users.
- Registered members: Any visitor with a valid Adobe ID who is currently logged in. Registered members can participate in the community and share their knowledge by commenting, creating a post or writing content, creating profiles, and rating content. As a registered member, you may add and edit your own entries, but you cannot edit other people's entries.
- Moderators: Product experts inside or outside Adobe. Moderators are promoted from the larger pool of registered members. They can add new comments and content, moderate comments and content, and facilitate discussions. They can also edit content (but not comments) and remove comments and content, especially in the interest of removing spam. Moderators should demonstrate and promote positive community values, such as good faith, respect, and cooperation, and encourage users to share their expertise and improve Adobe content.
- Administrators: Product experts who have access to internal systems and processes (documentation writers, product managers, engineers, technical support leads). Administrators are employed by Adobe or its agents. Administrators are responsible for broader site maintenance, including recruiting and promoting new moderators, demoting or blocking user accounts, and maintaining locked pages, as well as supporting moderators in creating and moderating comments and content.
Comments and content posts are monitored by community moderators, who are product experts inside and outside Adobe (designers, authors, trainers, developers). These volunteers monitor and facilitate discussions, moderate comments and content, and are empowered to improve the overall quality of the content and help
everyone succeed. Like authors, community moderators can add new articles, but they can also edit existing content (but not comments) and incorporate feedback provided by community members. One of their key roles is to promote good community practices. For that reason, they may delete an entry if it is inappropriate or offensive. Adobe does not impose explicit rules on community moderators regulating such deletions. To do that would undermine the freedom of authors and editors to exercise creativity in improving their topics.
When new moderators are needed, another moderator or an administrator can recruit you directly. However, we are always looking for potential new leaders in the community. If you are interested in becoming a community moderator for a particular product, click "Send feedback" at the bottom of an Adobe.com page. We will contact you directly if an opening is available.
Policies and etiquette
As in any community, mutual respect and cooperation are key elements to success. The community consists of people from different countries, cultures, and beliefs, with varying levels of expertise. Write comments in an unbiased and respectful manner. Be straightforward and sincere, and assume good faith. Good faith is about intentions, so keep in mind that well-meaning people make mistakes. Exercise moderation and good judgment when responding to a comment or entering a new one. Remember to be constructive and helpful in your comments; avoid personal attacks.
Do
- Respect others.
- Assume good faith.
- Share what you know.
- Be good to "newbies." We were all new once.
- Encourage each other; recognize and praise good work.
- Attract and honor good, knowledgeable people.
- Ask for help and help others in return.
- Set a good example.
Don't
- Infringe copyright. Submit only original material that you create and own.
- Use obscene or offensive language.
- Personally attack people, their edits, or their comments.
- Rant or otherwise harass, abuse, or intimidate others.
- Post anything you don't want the world to see. This is a public space.
- Post content that violates Adobe Community Help guidelines or Adobe.com Terms of Use in any manner.
- Be afraid to identify errors or shortcomings in Adobe content. We need to know!
- Discuss legal issues or Adobe patents.
- Discuss information covered by a nondisclosure agreement, such as prerelease features.
You are responsible for your own actions while participating in this site, including actions based on advice or information you receive from the community. Use your own judgment when evaluating the materials provided.
To report inappropriate behavior and content, click "Send feedback" at the bottom of the Adobe.com page.
Adobe reserves the right to immediately remove any posts that it deems inaccurate, inappropriate, offensive, or prohibited under these guidelines. In addition, Adobe reserves the right to eject or permanently ban a user who
behaves in any manner it deems inappropriate, offensive, or prohibited under these guidelines. Adobe may change the site content, the license terms for text or sample code, or these guidelines at any time.
Participating in an Adobe community is an easy way to share your knowledge and expertise on a particular topic with other users. You can participate in Adobe communities if you have an Adobe ID.
Feel free to contribute content, answer questions, or comment with corrections, clarifications, tips, links, and more. The more you share, the better! Your contributions help make our content great. You can submit a quick comment with a tip or a relevant link, or you can make a larger content contribution such as a code sample or an article about your real-world experience with a feature.
You can also rate existing content. Let us and other users know which content is helpful and which content is not so helpful. Be sure to add details about your rating so that we can improve content where needed. If you notice that a post you've rated poorly has been updated and improved, please consider revisiting the post and changing your rating.
Your participation in Adobe communities helps improve our content while building a stronger community of successful users!
For more information about community contributions, see the Editorial Guidelines.
Points and levels
Moderators and administrators assign points for Adobe community contributions. Points indicate the value of a contribution to the community and encourage users to participate more actively. Here are appropriate point assignments for various content types and contributions.
Community Help
- 0 points - approved comment
- 5 points - obvious correction, such as a typographical error
- 10 points - minor correction or addition, such as a revised sentence or link
- 20 points - intermediate addition, such as a detailed tip
- 50 points - advanced addition, such as a mini-tutorial
Community Publishing System
- 0 points - question
- 5 points - helpful but incomplete answer
- 10 points - correct, complete answer
- 20 points - detailed tip
- 50 points - advanced addition, such as a mini-tutorial
- 100 to 200 points - conceptual overview; points awarded according to depth/length
Forums
- 0 points - forum post
- 5 points - helpful response
- 10 points - correct answer
Developer Connection
- Comments - follow Community Help point system above
- 100 points - Cookbook post
- 200 points - Developer Connection article
Different levels are associated with the points you earn. When you reach a level, a symbol appears next to your user name on each of your contributions and your profile page. This symbol recognizes you as a valued contributor in Adobe communities and establishes your credibility with the rest of the community.
There are five participation levels:
Level 1. User: 0 to 600 points
Level 2. Participant: 601 to 1,800 points
Level 3. Contributor: 1,801 to 5,400 points
Level 4. Star: 5,401 to 16,200 points
Level 5. All-Star: 16,201 points or more
Adobe does not tolerate point gaming. Point gaming is the practice of a single user creating multiple accounts in order to advance his or her standing within the community. For example, it is unethical for you to create a false identity and purposefully introduce errors into postings or create negative comments so that you can then log back in through your regular account and "correct" the mistakes. Be yourself. Don't create false accounts or claim false credentials.
Adobe Cookbooks and CSS Advisor
The Adobe Cookbooks and CSS Advisor community sites make finding and sharing code recipes as simple as possible. More than forums, wikis, or discussion groups, the cookbook and CSS Advisor sites make it easy for you to contribute content that benefits the entire community.
Before participating in these community sites, please take a moment to read the general community guidelines.
About locked posts
Certain posts may be locked, meaning they cannot be deleted. Why? In some cases, there may be references or links to these posts from other sites or applications. If you encounter an issue with a locked post, describe the problem in a comment to the site administrators, and we'll sort things out as quickly as possible.
Known issues with the cookbook applications
Here are some issues that you may encounter when using the cookbook applications. If you find additional issues or have feature requests, please share them with us in our public feedback forums:
Issue: Some parts of the application are not compatible with screen readers.
Workaround: Accessibility is an important element of web development best practices. Site accessibility improvements are scheduled for the next release, but currently there is no workaround.
About the CSS Advisor website
Do you have a good workaround, tip, hint, or best practice for working with cross-browser CSS development? We encourage you to post it on the CSS Advisor site. To post on the site, you must be logged in with an Adobe ID.
The CSS Advisor site is for posting solutions, not unanswered questions. If you have a general or specific CSS question, please ask your question in a dedicated CSS support forum. Here are some great resources for CSS discussion and troubleshooting:
When you've solved your CSS rendering problem, come back to the CSS Advisor and share your newfound wisdom!
RSS feeds
We strongly recommend using the RSS feeds on the CSS Advisor website to keep abreast of new content and discussions. You can subscribe to these RSS 2.0 feeds in any RSS reader, or in most current web browsers by bookmarking the feed URL. Just click the links in the right column of the CSS Advisor home page to access RSS feeds for new posts, recent edits, and recent comments.
Searching the CSS Advisor site
All posts on the CSS Advisor site are tagged with keywords that the author feels most accurately describe the content. The "core" tags on the site include both CSS properties and browsers, but can also include author-defined tags. You can search on tags and on content. We recommend searching on relevant tags first, then using the content search to look for specific phrases and keywords. If you have trouble finding a post that describes your problem, leave a comment suggesting tags that could help other community members find the post more easily.
Adobe forums
Before participating in the forums, please take a moment to read the general community guidelines.
About locked discussions
Forum administrators can lock a discussion, preventing new replies to the thread. If a discussion is locked, a lock icon appears at the top of the page with the text "THIS THREAD IS LOCKED." However, a locked thread is not marked as such in a list of discussions. Forum participants can still view a locked discussion.
Reporting abuse
Every forum post includes a "Report abuse" link. If you click this link, you can report abuse such as profanity, harassment, and spam. When forum moderators receive abuse reports, they decide whether to accept or reject the original post.
Feedback forum
To report forum issues and discuss forum changes, use the feedback forum.
Adobe Community Help is a set of web services that provides instruction, inspiration, and support. Community Help combines content from Adobe Help, Support, Adobe TV, Design Center, Developer Connection, Forums, and great online community content so that you can easily find the best and most up-to-date resources. Community Help enables you to contribute content and add comments to all learning resources on Adobe.com. For more, see our About page.
Before participating in Community Help, please take a moment to read the general community guidelines.
Community Help search
Adobe Community Help relies on Custom Search, is an enterprise tool from Google that enables us to selectively index only the highest quality sites and resources. This search index includes content such as product Help, language references, support, Adobe TV, Developer Connection articles, and Design Center tutorials, as well as the best online content from the Adobe community. Searchable content is chosen by experts at Adobe and in the design and developer communities, so you find the focused answers you need faster than with any standard web search. For more information, see Using Community Help.
Anyone with an Adobe ID can add comments with clarifications, corrections, questions, or additions to content in Community Help.
Feedback
Click the "Send feedback" link at the bottom of an Adobe.com page to send us feedback, including suggestions for new Community Help features. You can also use this link to report inappropriate behavior and content.
Do you have a great tip or technique you'd like to share with your fellow designers or developers? Our Community Publishing tool lets anyone create a web page on Adobe.com. Simply download a small authoring utility and start writing. You can style text, insert images and Flash (SWF) files, select which Adobe products apply, and then click Publish to have your article posted directly to Adobe.com.
Community Publishing allows anyone to create a page on any topic, which others can comment on, rate, and contribute to. Our team of community moderators reviews all newly published articles. These volunteer experts provide helpful edits and are empowered to collaboratively improve the quality of the content. They may also delete an article if it is inappropriate or offensive.
Before participating in Community Publishing, please take a moment to read the general community guidelines.
Download the AIR application
http://www.adobe.com/community/publishing/download.html
See what others have made
http://www.adobe.com/community/publishing/index.html
Editorial guidelines
http://www.adobe.com/communities/guidelines/editorial.html
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