© 2015 Adobe Systems, Inc. All rights reserved.

Updated Apr 18, 2016.

Windows Terminal Services

System Requirements

Named user deployments

Named user deployments are not supported in virtualized environments such as Citrix or WTS as such deployments do not use serial numbers for licensing: the end user simply “activates” Acrobat by logging in. Virtual environments require that you serialize and deploy Acrobat DC with a serial number. However, Named user deployment is supported on dedicated virtual desktops (also known as VMs) because this is similar to deploying on a local machine, and users can sign in with their Adobe ID or Enterprise ID.


If you have purchased Acrobat DC using Adobe Value Incentive Plan (VIP) then you don’t have access to serial numbers.

Tested environments

Adobe has validated all of the Acrobat family of products in a Windows Terminal Services environment.

The environments used for validation were set up in the following ways:

  • Acrobat DC:

    • Windows Server 2008 R2 Enterprise Edition 64bit, Windows Server 2012 64bit & Windows Server 2012 R2 64bit
    • Client operating systems: Windows 7 (32-bit and 64-bit), Windows 8 (32 and 64-bit) and Windows 8.1 (32 and 64-bit)
    • RemoteApp and Remote Desktop Web Access
  • Acrobat 11.0:

    • Windows Server 2008 R2 Enterprise Edition 64-bit.
    • Client operating systems: Windows XP SP3, Windows 7 (32-bit and 64-bit), and Windows 8 (32-bit and 64-bit).
    • Standard and administrator user profiles were set up via Active Directory.
  • Acrobat 10.0:

    • Windows Server 2008 R2 Enterprise Edition 64-bit.
    • Client operating systems: Windows XP Professional SP3, Windows Vista SP2 and Windows 7 (both 32-bit and 64-bit).
    • Standard/Administrator user profiles were set up via Active Directory.
  • Acrobat 9:

    • The WTS environment used Remote Desktop Client version 6.0.2448.0 with Microsoft Windows Server 2003 Enterprise Edition with Service Pack 2 and version 5.1.2600.2180 with Windows XP Professional Service Pack 2.
    • Client operating systems tested were Windows XP Professional Service Pack 2 and above, and Windows Vista Professional with and without Service Pack 1.
    • A user account was set up using a Microsoft Active Directory domain user group. Note The Anonymous User profile was not tested.
    • The user account was set up on the server with a restricted Common User profile, with Read, Read and Execute, and List Folder Contents permissions. These permissions enable the user to operate the computer and save documents; they do not allow the user to install programs or make changes to the system files or settings.
    • The server machine was running Microsoft Office Professional Edition 2003 and 2007, Microsoft Internet Explorer 6.x and 7.0, Microsoft Office Publisher 2003, Microsoft Office Project Professional 2003, Lotus Notes 7.0 and 8.0, and McAfee VirusScan Enterprise 8.5.


If you experience performance issues, it may be worthwhile to configure the application as described in the Citrix section.

Installing Acrobat products

You must install applications by using Add or Remove Programs on the WTS server.

To install Acrobat products:

  1. Choose Start > Settings > Control Panel > Add or Remove Programs.

  2. Choose Install.

  3. Do one of the following:

    • If you are installing from a DVD, insert the disk, and then choose Next.
    • If you are installing from an executable file on your network, choose Next > Browse to locate the file.
  4. Choose Finish.


Some users have experienced issues where Sophos Anti Virus software conflicts with Acrobat’s licensing components (e.g. PDApp.exe). If you are experiencing problems, try uninstalling Sophos.