Try-Buy FAQ
The following FAQ is for users who would like to leverage the Try-Buy option for Adobe AIR applications downloaded from the Adobe AIR Marketplace.
Application-related questions
I am having an issue with an application. Where can I get help?
I was disconnected from the Internet when I was activating the application. How can I resume activation?
I downloaded an AIR application and installed it later when I was disconnected from the Internet. I'm getting an error when I try to start the AIR application. What should I do?
I already purchased the application or I have a new replacement computer. How do I reactivate my application?
How do I uninstall an application?
What is Adobe AIR?
Purchasing-related questions
How can I purchase the AIR application?
The trial period of my AIR application has expired and I don't want to buy. Do I have to uninstall the AIR application?
Do I need to be online to make a purchase?
After I have purchased an application how long will it take for me to receive order and purchase confirmation e-mails?
I'm having problems with my purchase. Where can I get help?
What payment methods do you support?
If I purchased the AIR application with my credit card, what will I see on the credit card statement?
Where do you accept payments?
What currencies do you support?
How do I see my purchase history?
What is the Adobe AIR Marketplace Returns Policy?
Errors
I am receiving a purchasing or purchasing server error. What do I do?
I am receiving a license server error. What do I do?
Application-related questions
I am having an issue with an application. Where can I get help?
If you are having problems with your Adobe AIR application, contact the Publisher. There are two ways to find the Publisher of your application:
- Go to the application's page on the Adobe AIR Marketplace and look in the long description section of the application.
- Look within the application's menu. Publishers typically include contact information in a Help, About, or Contact menu.
I was disconnected from the Internet when I was activating the application. How can I resume activation?
Close your application, reconnect to the Internet, and try to activate your application again.
I downloaded an AIR application and installed it later when I was disconnected from the Internet. I'm getting an error when I try to start the AIR application. What should I do?
If you are not online when you launch the AIR application for the first time after installing it, you will get an error. You must be online to launch the AIR application for the first time. Otherwise contact the Publisher of the AIR application.
I already purchased the application or I have a new replacement computer. How do I reactivate my application?
You cannot move your purchased AIR application to another computer. However, we currently support multiple activations that will allow you to activate up to three copies of the same AIR application with a single purchase. Download and install the AIR application. Upon launch of the AIR application click, "I want to buy this application" even though you have already purchased it. Since you have purchased the application, after you log into the purchasing website, you will see a page with a message stating your license has been activated. The application will automatically activate using one of the remaining licenses.
How do I uninstall an application?
Please follow the standard uninstall processes for your operating system (for example, Windows, Mac).
What is Adobe AIR?
To learn more about Adobe AIR, please visit the following resources:
Purchasing-related questions
How can I purchase the AIR application?
Launch the AIR application and click the button labeled "I want to buy this application." A browser will open and you'll be asked for your Adobe ID. If you do not have an Adobe ID, you can create one by clicking Create an Adobe Account. Select the payment method and click Place Order. Once the transaction has successfully processed, your AIR application will be activated automatically.
The trial period of my AIR application has expired and I don't want to buy. Do I have to uninstall the AIR application?
If your trial period has expired, you will not be able to use the AIR application again until you purchase it. However, you are not required to uninstall it.
Do I need to be online to make a purchase?
Yes, you must be connected to the internet in order to make a purchase.
After I have purchased an application how long will it take for me to receive order and purchase confirmation e-mails?
You should receive your order and purchase confirmation e-mails within a day.
I'm having problems with my purchase. Where can I get help?
If you see an error that is related to the application, then you should contact the Publisher. If you see an error that is related to the transaction, then click the PayByCash Customer Service link in the purchase window for assistance (https://paybycash.custhelp.com). Please be prepared to provide your transaction ID found on your order and purchase confirmation e-mails.
What payment methods do you support?
Supported payment methods (payment methods available to consumers) include credit cards - Visa, MasterCard, American Express, Discover, PayPal, and Ultimate Game Card. Please note that we plan to support additional payment methods in the near future.
If I purchased the AIR application with my credit card, what will I see on the credit card statement?
The charge on your credit card statement will include a reference to "Adobe AIR app."
Where do you accept payments?
We accept payments worldwide.
What currencies do you support?
We currently support payment processing in US Dollars (USD), however we are working to support other currencies.
How do I see my purchase history?
This feature is not currently available. We are working hard to bring additional features such as purchase history to the Adobe AIR Marketplace in the future.
What is the Adobe AIR Marketplace Returns Policy?
Please note that AIR Marketplace purchases are non-refundable. If you experience problems with an application, you should get in touch with the Publisher of the application.
Errors
I am receiving a purchasing or purchasing server error. What do I do?
You might be disconnected from the internet or the purchasing server may be temporarily unavailable. Please try relaunching your application later. If the issue persists, please click the PayByCash Customer Service link in the purchase window for assistance (https://paybycash.custhelp.com). Be prepared to provide your transaction ID found on your confirmation e-mails. If your payment was successfully completed, then you should have received order and purchase confirmation e-mails.
I am receiving a license server error. What do I do?
You might be disconnected from the Internet or the Try and Buy service may be temporarily unavailable. Please try relaunching your application again later.
