Adobe RoboHelp Server 6 is a good choice for authors who want to improve their help systems and learn what users are really looking for. Through user feedback reports, authors can see which topics are most often visited and which ones go unanswered. This makes for constant improvement of the help system and less frustration for users.

This article is written for the non-programming, non-network administrator author who wants to better understand server-based help. It examines existing and new features as well as suggestions for installing and getting the most out of Adobe RoboHelp Server 6.

Requirements

In order to make the most of this article, you need the following software:

Adobe RoboHelp 6

• Try
• Buy

Adobe RoboHelp Server 6

• Try
• Buy

Prerequisite knowledge

An understanding of the basics of authoring in previous versions of RoboHelp is helpful.

"Am I being helpful?" Adobe RoboHelp Server 6 has the answer

"I still haven't found what I'm looking for." Great lyric from U2's Bono. Not so great to hear if you are an online help author!

I have taught RoboHelp since 1992, and my help-authoring clients are always curious to know whether or not their content is actually useful. No matter how you try to research the needs of the audience, it is hard to know if you are answering the right questions for sure unless there is a feedback loop. Unfortunately, users rarely tell you. They just assume there was no help available and remain frustrated.

Now, Adobe RoboHelp Server 6 provides that feedback mechanism. You can use it to improve content based on a better understanding of what the user wants to know. For example, authors can get reports on such things as unanswered questions, frequently asked questions, and which topics are visited most often.

For those upgrading, be sure to see this topic: "Important tips for upgraders."

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