In many enterprises today, key customer data is stored across multiple silos and marketing channels. This information fragmentation prevents sales and service agents from providing accurate, responsive customer care.
Adobe’s Unified Workspace solution combines customer information from multiple sources into a single workspace. So agents can see the big picture as well as the details to expedite service, satisfy customers, and foster loyalty and trust.
Agents get fast, easy access to critical information, reducing the length and frustration level of every call.
Customer profiles sharpen agent insights, supporting more accurate recommendations, upsells, and cross-sells.
Offline or in the field, agents can communicate with office workers in real time to keep sales and service requests moving.
Manage and organize projects, or work by tasks.
Enable efficient navigation with task visualization.
Automatically select documents by task, and easily modify documents assigned to tasks.
Support customers whether you are connected or offline. Automatically update data once connectivity resumes.
Work from a variety of mobile endpoints, including desktops, laptops, and Apple iPad.
Solutions by industry
Forrester Research (Jul 01, 2010)
Vendors, like their clients, believe they provide poor online experiences, and even though they escalate their customer experience to executives, they're not happy with the progress.
Forrester Research (May 31, 2011)
Satisfaction at all steps across the customer lifecycle is low. Fixing the research and purchase processes, specifically, represents a big opportunity for vendors.