Government
Benefits and services administration
With the possible exception of filing income taxes, a citizen’s most common interaction with government involves submitting an application, for example, for a driver’s license or social security benefits. In these situations, ease of filing, processing speed, and security of information are paramount. Unfortunately, complicated enrollment forms leave applicants frustrated, while manual back-end processing results in too much time spent entering repetitive information into stovepiped systems. And the difficulty in keeping track of millions of paper forms increases the risk of loss or unauthorized use of the data. With Adobe solutions for benefits and services administration, agencies can:
Related government solution
Learn how Adobe intelligent forms automate case management processes to provide workers with the best possible information for making vital case decisions.
- Make it easier for citizens to sign up for benefits by offering them engaging, guided, and accessible online experiences, available on any device or platform
- Automate processes for capturing, validating, and routing data (even when paper forms are required to enable wet signatures) to improve response times
- Increase protection for personal information with flexible options for granting, expiring, and revoking access permissions
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Customer successes
- Kane County Circuit Court
- U.S. Department of Veterans Affairs
- State of Michigan
- Nevada State Welfare Division
- Medway Council
- Italian National Social Security Institute (INPS)
