Creative Cloud brings together in one place everything you need to create your greatest work. It gives you the very latest versions of the tools and services you love, coupled with more efficient ways to collaborate with your peers and share your work with the creative community. Creative Cloud simplifes the creative process from start to finish. For more information, see the Creative Cloud FAQ.
Yes, you can upgrade from the CS5 or CS5.5 version of Design Premium or Web Premium to CS6 Design & Web Premium.
Adobe does not plan to make any changes to the existing complimentary and paid support programs that are enjoyed by our customers. For details on these programs, visit the Adobe support page.
Yes, Creative Suite 6 applications support Mac 10.9. Learn more ›
Yes. Adobe Creative Suite 6 applications are compatible with Windows 8.1. Learn more ›
The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. The product license agreement for Creative Suite 6 does not allow you to install the components of a single suite edition across multiple computers. Please see the software license agreement for more information.
A subscription is a new, more flexible way to get Creative Suite software. A subscription gives you ongoing access to a Creative Suite application for a low monthly price, while also giving you ongoing access to every upgrade version at no additional charge, as long as your subscription remains active.
No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you will no longer be able to use the software.
Yes, as a subscriber to a Creative Suite application, you will get several important benefits that you do not get when you buy a traditional version:
While a subscription gives you ongoing access to one Creative Suite application for a low monthly price, an Adobe Creative Cloud membership gives you access to all Adobe Creative Suite 6 desktop applications, plus additional tools and services that allow you to take your creative idea from concept to publishing. Creative Cloud will deliver continuous value to members by providing immediate access to new features, tools, apps, services, and upgrades as they become available. Learn more about Creative Cloud membership options.
Subscribing is a great option to consider if:
Also, the month-to-month plan is a terrific option if you work on a freelance basis or are a small business owner and have only an occasional need for a particular Creative Suite software application.
Subscription editions of Creative Suite software are installed locally on your computer, just like regular Creative Suite products. The functionality of a subscription edition is no different from that of the regular product. You do not need to be online constantly to use your Creative Suite subscription. However, you will need to be online when you install and license your software, and at least once every 30 days thereafter. The software will alert you when you need to connect to the Internet for a license status check.
Subscriptions to individual Creative Suite applications are available through Adobe.com and select retail and online stores. Find a store in your area.
When you subscribe on Adobe.com, you have the choice between a one-year or month-to-month plan. When you buy at a participating retail or online store, you have the choice of a 3-month subscription or a 12-month subscription, both of which can be easily renewed at www.creativecloud.com.
No. When you purchase a subscription on Adobe.com, you will immediately receive an email that contains a link to the electronic download of the software to which you have subscribed. When you purchase a 3- or 12-month subscription at a retail store, you will receive a key card that contains instructions on how to access and download your software. Subscription edition products are available only through electronic download.
Adobe Creative Cloud is a focal point of creative expression and inspiration, and www.creativecloud.com is a great place to explore, create, publish, and share work across devices, the desktop, and the web. The Creative Cloud offering is always evolving, and we want customers who are subscribed to an individual Creative Suite application to experience this firsthand. By visiting www.creativecloud.com to download your subscription edition application, you not only get access to your software, you will be able to do a number of things on the Creative Cloud website, including but not limited to:
If you are already using a trial version of an individual Creative Suite application that is available by subscription, simply visit the Adobe Store to purchase a subscription. Select the subscription option when you add the product to your online cart. When you open your trial version, click the License This Software link and sign in using your Adobe ID. Note that you can convert only CS6 trials to a subscription; earlier trial versions cannot be converted.
Your subscription includes access to the current and future versions of the Creative Suite application (as long as your subscription remains active) as well as 10B of storage space and the ability to sync your creative files from your desktop to the cloud.*
Adobe offers both one-year and month-to-month plans. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. One-year plans will automatically renew for the next 12-month period after the initial term has been met. Month-to-month plans provide the flexibility of a short-term commitment, allowing you to end your subscription at any time if your business needs change. If you decide to restart, simply purchase a new subscription without having to reinstall your apps.
For more information about Adobe Creative Suite subscriptions, visit the CS6 subscription editions page.
Subscription fees vary by product and your country of residence. Visit Adobe.com or the Adobe.com store in your respective country for pricing information. For more details, visit the subscription editions page.
Your credit card will be billed each month under either plan. See terms and conditions for details.
When you subscribe to a one-year or month-to-month plan on Adobe.com, you will be required to pay the monthly charge via credit card. When you buy a 3-month subscription or a 12-month subscription at a participating retail or online store, you can pay using any form of payment the retailer accepts.
If you live in a region where you purchase a subscription from the Adobe Store with a price quoted in U.S. dollars or euros — but you receive credit card statements with charges stated in your local currency — you may see different amounts charged from month to month because of changes in the currency exchange rates from one billing date to the next. Month-to-month subscriptions will be billed the current list price. Adobe will notify you of any price change, and you will have the option to cancel before your next monthly billing.
The cost of a one-year subscription will not go up during the year in which you are subscribed. It is possible that the cost of a month-to-month subscription will increase, but if it does, you will be notified and given the opportunity to cancel.
Currently, subscription editions are available only for individuals.
No. Currently, only retail priced subscriptions to individual Creative Suite applications are available.
Subscriptions are being made available in the following languages: Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Spanish, and Swedish. Not all products come in all languages; check the technical specifications for the product you are interested in.
Subscriptions are available in the following countries:
Your subscription begins as soon as the order is fulfilled by the Adobe Store.
Download times will vary based on the product you select and the speed of your Internet connection. In all cases, a high-speed connection of some type is required. Here is an example of an estimated download time:
|Product||File Size||DSP (1.5 MBPS)||CABLE (3MBPS)||CORPORATE LAN (10MBPS)|
|Photoshop||960MB||1 hr. 50 min.||60 min.||25 min.|
|Dreamweaver||390MB||60 min.||30 min.||10 min.|
Visit the Adobe Store download forum, where you can find information about typical software download issues.
During the course of your purchase and installation, you will be asked to create or enter an Adobe ID. An Adobe ID can simply be your current email address with a password you create. Learn more about the benefits of an Adobe ID.
No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product subscriptions, so you can buy only one subscription per Adobe ID. For example, if you need two subscriptions to Adobe Photoshop CS6, you will need to purchase each subscription with a unique Adobe ID.
When you install your software, you will be required to enter the same Adobe ID that you used to subscribe, for the following reasons:
Adobe respects your privacy and will send you information about other Adobe products or services only if you explicitly opt in for such messages.
Please ensure that your Adobe ID is your current active email address; if it is not, please update it.
See the CS6 subscription terms and conditions.
You can install your subscription software on up to two computers. Refer to the license agreement for the product you wish to subscribe to for more information.
Activation is the process by which Adobe validates that your software is genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe's rights as a software developer. Activation helps confirm that the software you bought is not counterfeit; you will not be able to use your subscription software if it is not activated.
Yes. Activation will take place once every 30 days for a subscription license check. If you are not online for 30 days, your software will inform you to connect to the Internet.
In the event that we cannot activate the product, we will warn you when you launch the application. Note that blocking access to the activation server will prevent the product from launching.
If you own a business and need multiple subscription edition products to get your team up and running, you will have to purchase, download, and install each subscription product with a unique Adobe ID. This means that each user will need to have his or her own Adobe ID and password that will have to be entered on each of the systems on which you install the applications. Adobe is working on a team offering of Adobe Creative Cloud that we hope to have available later in 2012, starting at US$69.99 per month. If you'd like to stay up to date on the team offering and its availability, sign up for notifications here.
If you would like to renew your one-year contract for another year, you do not need to do anything. Your account is set to auto-renew so that you will not experience any interruption in access to your Creative Suite product.
No, a one-year subscription, once canceled, cannot be restarted. Instead, you will need to purchase a new subscription.
If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you will be notified by email and your software will display an alert that your subscription has been suspended. If it has been less than six months since the subscription ended, simply click the Renew button displayed with the alert to go to the subscription manager, and enter the information required to restart your subscription.
To cancel a one-year subscription, you can either go to the My Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your subscription before meeting the one-year commitment date, you will be charged 50% of the remaining amount left on your contract.
No. When you suspend or cancel your subscription you will no longer have access to any version of your Creative Suite subscription software.
Yes, if you would like to buy the licensed version of your Creative Suite application, call Adobe Customer Service in order to get a discounted rate.
If you buy the same product that you were previously subscribing to, you do not need to download or reinstall it. You can deactivate the product by choosing Help > Deactivate in the menu bar. Then, the next time you launch the product, simply enter the serial number that came with your new purchase. If your subscription has already expired, when you launch the application, simply enter the new serial number to begin using the software again.
You can upgrade your subscription to a Creative Cloud membership by logging in to www.creativecloud.com, going to the My Account page, and simply walking through the steps to upgrade. You will be given a partial refund on the remaining amount due on your existing subscription.
You can upgrade two or more subscriptions to a single Creative Cloud membership by logging in to www.creativecloud.com, going to the My Account page, and simply walking through the steps to upgrade. You will be given a partial refund on the remaining amount due on both existing subscriptions.
You will be eligible to receive updates and upgrades to the Creative Suite product you subscribed to as long as your subscription remains active. Adobe will notify you by email of upgrades as they become available. The email will contain instructions on how to access and install the upgrade.
Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades will be made available through the updater through Adobe’s application manager just as in the regular versions of Adobe Creative Suite software.
If you have questions relating to managing your subscription, contact Adobe Customer Service.
No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade, should you choose to do so. You can continue using your current version of the product at least for one full year after the subsequent version is released.
To manage your subscription account, visit the My Account page at www.creativecloud.com.
If you have questions relating to managing your subscription, contact Adobe Customer Service.
If you have questions about using Creative Suite software, visit the support page.
You get the same service and support with your subscription that you would get under the regular purchasing model for the same product.
With the CS6 update, Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Encore, and SpeedGrade are native 64 bit. On Windows, Adobe Premiere Pro, After Effects, SpeedGrade, and Encore run only on 64-bit operating systems; Photoshop and Illustrator run on either 64-bit or 32-bit operating systems.
By optimizing code for 64-bit operating systems, Adobe is able to deliver the performance gains video professionals require. Creative Suite customers benefit from working on the latest hardware and operating systems, and the majority of video professionals have already transitioned to 64-bit capable systems, such as Mac OS X Snow Leopard and Lion, or 64-bit versions of Microsoft® Windows 7 or 8. Because 64-bit operating systems offer superior performance, CS6 and future releases of Adobe Premiere Pro, After Effects, Encore, and SpeedGrade will not support 32-bit operating systems. For an up-to-date list of 64-bit third-party plug-ins for After Effects, visit the After Effects plug-ins page.
On Windows, the CS6 versions of Adobe Premiere Pro, After Effects, SpeedGrade, and Encore require a 64-bit edition of Microsoft® Windows 7 or 8. If you are using one of the following operating systems, you will not be able to install or run those applications:
If you are using one of the listed incompatible operating systems, Adobe recommends that you upgrade to a 64-bit edition of Windows 7 or 8.
On 64-bit operating systems you have access to essentially unlimited RAM, because they offer a wider address system and data path. On 32-bit systems, each application is limited to 4GB of RAM (in practice this number is actually smaller). More RAM means applications can manipulate larger chunks of data, cache more information, and handle a wide range of tasks more efficiently.
Mac OS X Snow Leopard and OS X Lion are already 64-bit capable. You can leverage more than 4GB of RAM with 64 bit. All you need to do is add more RAM to start seeing the benefits of native 64-bit OS support.
When you install Windows 7 or 7, choose the 64-bit version.
Windows versions of Adobe Premiere Pro and After Effects CS5 and later, whether standalone or as components of Creative Suite Production Premium or Master Collection, require a 64-bit edition of Windows.
To run the CS6 version of After Effects or Adobe Premiere Pro, you should upgrade to a 64-bit edition of Windows 7 or 8. Adobe has a number of upgrade paths available to current Creative Suite customers. Refer to the buying guide pages for your products to get full details on your upgrade options.
Adobe plans to continue offering support according to the existing complimentary and paid support programs. For details on these programs, visit the support page.
With native 64-bit applications, more RAM means better performance when working with multiple applications on high-resolution projects. For that reason, we recommend you use at least 8GB of RAM, and 16GB, 32GB, or even more for high-performance configurations.
As Adobe continues to focus on delivering world-class innovation through Creative Cloud and digital fulfillment, we will be phasing out shrink-wrapped, boxed versions of Creative Suite. Electronic downloads for Creative Suite products will continue to be available from both Adobe.com, as well as reseller and retail partners.
Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify to purchase CS6. Any version earlier than CS5 will not be eligible for upgrade pricing.
No, Adobe does not offer a discount if you want to move from an individual Creative Suite product to a suite edition.
No, Adobe no longer offers "upsells" for the following products: FreeHand® to Illustrator; Photoshop Elements to Photoshop or Photoshop Extended.
There are several options to determine which edition of Creative Suite is installed on your computer:
If you've registered your software, your product registration details will show your suite edition and serial number. Check your registration details by logging in to your account on Adobe.com and clicking "My products and services."
For CS4 and CS3, you can determine the suite edition by doing the following:
CS6 product upgrades for individual licenses may be purchased directly only through Adobe.com. Creative Suite 6 product upgrades for volume licenses may be purchased through local resellers or Adobe direct sales.
Yes. Adobe will continue to make Creative Suite 6 available as a perpetual software license, and will provide bug fixes and security updates as necessary. All of the CS6 suite editions and individual products continue to be available for purchase by Electronic Software Delivery (ESD) on Adobe.com as well as through select retailers. Volume licensing for these products is also available through Adobe Authorized Resellers worldwide.
We plan to sell Creative Suite 6 for use on supported platforms indefinitely.
No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual component.
Yes. Qualifying full-time or part-time students, faculty, and staff of accredited educational institutions can purchase Adobe products at a reduced price.
The Creative Suite 6 editions address the needs of various creative roles within a multidiscipline team. As you learn about the CS6 products and review your purchasing options, consider the requirements of each of the roles and individuals on your team. To learn more about CS6 for teams, refer to the "For companies" section of each suite edition's product pages (accessible under Resources). You can also have a licensing specialist contact you.
There are no discounts for perpetual licenses for subscription customers.
To help customers more easily access their serial numbers, and to confirm they are installing genuine Adobe software, Adobe is implementing new installation requirements for CS6 perpetual products.
Adobe has traditionally offered individual products and suite editions with a perpetual license, which allows customers to use their products for an indefinite period of time. The perpetual license model is different from the new Creative Cloud membership licensing model, where customers pay a fee to use their products on a month-to-month or annual basis.
The following need to be completed within seven days after first launch of a CS6 product or your software will stop working:
At this time, none of the CS5.5 or CS6 applications require updates to be compatible with Windows 8. As long as you have the latest product updates installed there are no additional updates required for Windows 8 compatibility. You can verify that you have the latest updates installed by choosing Help > Check for Updates in the product menu.
In our testing, we have found no significant issues with running CS5.5, CS6, or Acrobat products with Windows 8.
Flash Player will come built into Internet Explorer 10 on all versions of Windows 8, and updates will be distributed via Windows Update. Support is available in accordance with our standard support terms for Flash Player.
If updates for Windows 8 compatibility with Creative Suite products are required in the future, the updates will be made available through the Adobe Updater, a utility that is installed with Adobe products to manage downloading and installing updates for you. As long as the automated notification feature in Adobe Updater is turned on, you will be alerted automatically when the updates become available. You can then follow the onscreen instructions to download and install the updates. Alternatively, you can open a CS5.5 or CS6 product that requires an update, choose Help > Updates to open the Adobe Updater, check all of the updates you want, and then click Download and Install Updates. Lastly, you can also visit the downloads page on Adobe.com to monitor when updates are posted, and then download and install the updates for each relevant product.
Customers are encouraged to check plug-in compatibility by contacting the plug-in vendor before upgrading to Windows 8. For third-party products, contact the manufacturer for guidance.
Adobe offers support to Creative Suite customers running Windows 8 in accordance with our standard customer support policies. Visit the support page for additional information about our complimentary and paid support programs.
Adobe recommends following your company’s internal guidelines to manage updates. You may want to contact the IT person who manages your Adobe licenses for information about your corporate policies on updating software. For volume licensing customers, information is available for IT managers on how to do a silent install. Individual users should use the Adobe Updater within their products (choose Help > Updates) to download and install individual system updates.
As a Creative Suite application subscriber or member of Adobe Creative Cloud™, you are eligible to receive updates and upgrades as long as your membership remains active. Adobe will notify you via email as they become available with instructions on how to access them.
Yes. If a full version of a CS5.5 or CS6 product is compatible with Windows 8, then the trial version of that product is compatible as well. Any known issues described in this document also apply to the trial versions.
No. You cannot upgrade from a Creative Suite edition to an individual component.
Adobe allows upgrades to CS6 individual products and suite editions from one version back (which in this case is CS5 and CS5.5, due to the interim CS5.5 release). For example, if you have a validly licensed copy of Photoshop CS5, you can upgrade to Photoshop CS6 at the upgrade price. Owners of individual products are not eligible to upgrade to suite editions.
Yes, provided you meet the upgrade eligibility requirements. For customers who want to move from shrinkwrapped software to a volume license, we also offer a credit against past qualifying purchases. For details and requirements, visit the Adobe Volume Licensing page.
We no longer offer trials of the CS6 versions of the applications. Trials of the latest, most recent versions are available through Creative Cloud. Learn more ›
You can download trial software by navigating to the Downloads section of Adobe.com and selecting the product you would like to try. In order to improve your download stability and speed, Adobe offers Adobe Download Assistant software.
On Windows, Adobe Download Assistant downloads two files, an executable (EXE) file and a 7z file. The 7z file is a highly compressed archive that is used with the EXE file to install a downloaded product. The EXE and 7z files must both be completely downloaded and located in the same folder in order for the product to install successfully.
On Mac OS, Adobe Download Assistant downloads a single .dmg file.
Visit Adobe Download Assistant Help for more information.
Yes. If you have opted to receive email communications from Adobe, you may receive a series of communications with helpful resources and tips to get the most from your trial. There are also additional free resources available:
Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe creative products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the following free options: Search Adobe Community Help to find the focused answers you need — fast. Searchable content includes the in-depth product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities. Use the search bar within most Creative Suite 6 component software, or simply choose Help > Product name. Search the online Adobe Knowledgebase in the support area.