FAQ

Adobe® RoboHelp® Server 9 software extends the managing and tracking capabilities of Adobe RoboHelp 10 software. Automatically build multiple sections of a project, and then publish as a unified online information system. Manage user rights and security, and take advantage of simplified deployment and content configuration. Track and analyze data navigation patterns and repeated search requests to optimize help content, and enable powerful searches based on a wide range of variables.

To install Adobe® RoboHelp® Server 9:

1. Close any other Adobe applications open on your computer.
2. Install Tomcat as a Windows service.
3. You cannot install RoboHelp Server 8 and RoboHelp Server 9 together on the same system. Therefore, uninstall RoboHelp Server 8 before installing RoboHelp Server 9. However, if you want to migrate data from RoboHelp Server 8 to RoboHelp Server 9, ensure that you back up the following files in the [RHS installation directory]/web-inf folder before uninstalling RoboHelp Server 8:

• robohelp_general_prop.properties
• robohelp_rh_areas.xml
• robohelp_server.properties
• robohelp_settings.properties

After RoboHelp Server 8 uninstallation is complete, copy these files to their original location.

4. (Optional) Install a supported database system.
5. Insert the installation disc into your hard drive and run the installer for your architecture (32-bit or 64-bit). Follow the onscreen instructions.
6. If prompted, select the server.xml file for the Tomcat servlet container installed on your system.

Note: For more information, see the ReadMe file on the installation disc.

To install Apache Tomcat:

1.Download the Windows service installer for Tomcat 6.0 from
 http://tomcat.apache.org/download-60.cgi.
2. Run the Windows service installer.
3. Change the minimum heap space allotted to Java™ Virtual Machine (JVM) for Tomcat. Run the <tomcatinstall-dir>/bin/tomcat6w.exe file. Specify value = 256 in the Initial Memory Pool and Maximum Memory Pool boxes in the Java tab of the Tomcat Properties dialog box.

1. Perform one of the following tasks:

• At the Run prompt, enter services.msc. From the Windows services dialog box, you can start, stop, or restart the Tomcat 6.0 service.
• Double-click the Apache Tomcat icon from the status bar and click Start in the Apache Tomcat Properties dialog box. The Tomcat service starts running.
• Open the <tomcat-install-dir>/bin folder and double-click tomcat6w.exe to start Tomcat. You can start, stop, or restart the Tomcat service from the Tomcat Configuration dialog box.
  
  2. To verify that the Tomcat server is running, open the Tomcat home page in the browser window. To do so, enter http://<server-name>:<port-num> in the address bar of the browser window.
  
  Note: By default, Tomcat installs on port 8080.
  
  If you see the Tomcat home page, Tomcat is running. To resolve any issues, you can view the Tomcat logs at <tomcat-install-dir>/logs.
  
  3. (Optional) Configure the database using the Configuration Manager, or select the option to use the built-in database. See FAQ on “How do I configure database for Adobe RoboHelp Server 9?”
  
  4. Verify that RoboHelp Server is running by opening the admin link in the browser window. Log in to the server at http://<servername:port>/robohelp/admin using the default user ID (admin) and password (admin).
  
  5. Using the default user ID admin and the default password admin, publish projects to RoboHelp Server from RoboHelp.
  As an administrator, you can create users and assign them various rights (Publishing, Report viewing, and Admin rights) for the server.
  
  6. To view projects, open the browser and type in the address bar:
  http://<machine-name>:<portname>/robohelp/server?prj=<projectname>
      
  
  

To publish to Adobe® RoboHelp® 9 from Adobe RoboHelp 10, follow these steps.

• Do one of the following:

1) Double-click the WebHelp Pro or Adobe FlashHelp® Pro layout in the Single Source Layouts pod.

2) Right-click the WebHelp Pro or FlashHelp Pro layout in the Single Source Layouts pod and select Properties.

• Click Next in the WebHelp Pro Publish dialog box to go to the server selection screen. Click New to create a RoboHelp server destination to publish projects.
  
• Enter the server name in the machine-url:port format to publish to the default context. RoboHelp HTML automatically appends /robohelp/server to it.
• Specify a complete URL in the format :port//server to publish to a context other than RoboHelp. For more information on creating contexts, see “Creating contexts or multiple websites” in Online Help.
• Click the Refresh button to refresh the list of areas from the server. If you do not select an area, the project is published in the default area. For more information on areas, see “Managing areas” in Online Help.

With Adobe® RoboHelp® Server 9, you can host different help systems by creating multiple contexts in Tomcat. You can configure different instances of RoboHelp Server (with single installation) to run on each of these contexts. These contexts run on the same IP address and port number, but different context names. This feature is available on all supported operating systems.

In the Configuration Manager, select a database to store the reports and authentication information. RoboHelp Server supports the following databases:

• Microsoft Access 2003, 2007, and 2010 (built-in)
• Oracle 9i, 10g, and 11g
• SQL Server 2005 Express Edition
• SQL Server 2005 and 2008

You can select the Microsoft Access database (built-in) or an external Oracle or Microsoft SQL Server/SQL Server Express Edition database to store user feedback and troubleshoot any Help content issues.

Select a database and connect to it

You can use the Configuration Manager to select and configure a database.

❖In the Configuration Manager window, select one of the following options:

• Built-in Database
• Oracle 9i Or Higher/Microsoft SQL Server/SQL Server Express Edition

If you selected Oracle 9i Or Higher/Microsoft SQL Server/SQL Server

Express Edition, follow these steps:

1. Do one the following:

• Select an existing data source name (DSN) from the pop-up menu.
• If you want to create a new DSN, click ODBC Admin. For more information about creating a DSN, click the Help button in the ODBC Data Source Administrator dialog box.

2. Enter the database user name and password.

3. Specify the Connection Pool Size. The Connection Pool Size determines the maximum number of concurrent connections to the database.

4. Click Test Connection.

5. If the Test Connection is successful, a message appears. Click Save.