Comprehensive, personalized medical data delivered anytime, on any device. Secure online access. And meaningful, engaging interactions. In today’s digital age, it’s what connected patients expect — and what your organization can deliver.
Help patients, plan members, and network providers find the information they need fast. Create highly engaging, interactive experiences that guide consumers through eligibility and enrollment processes, increase member satisfaction, and reduce online abandonment rates.
In-depth solution information: Selection and Enrollment
Bridge department silos. Empower case managers, customer service representatives, and other agents to see the whole picture with holistic views of member health information from disparate sources to save time, reduce costs, and provide superior service.
In-depth solution information: Unified Workspace
Create and electronically deliver personalized correspondence to engage healthcare consumers. Leverage interactive statements to make it easy for them to securely compare their options, manage benefits, dispute inaccurate claims, and deepen their relationship with your organization.
In-depth solution information: Customer Communications
Manage online and mobile channels to bring compelling, media-rich experiences to providers, payers, and patients. Increase social marketing agility to better understand consumers. Capture real-time insights from analytics, and refine web experiences to optimize effectiveness.
In-depth solution information: Adobe Experience Manager
Maintain adaptability and agility in a complex, constantly evolving market. Balance costs with high-quality member care. And provide responsive, personalized services to increase customer satisfaction.
Increase patient adherence to recommended protocols. Reduce costs for personalized clinical programs. Minimize medication and administrative errors. And empower patients through access to medical data and records.
Improve access to healthcare. Maximize member participation. Deliver and leverage relevant digital experiences to program administrators, citizens, healthcare consumers, and providers.
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|06/10/2013||AdobeWEM: .@LoniStark discusses the roles context, channels & social play in customer journey mapping via @CMSwire: http://t.co/ykoS3wco [...]|