Customers who purchase an Adobe branded or Macromedia branded product during a limited time after Adobe announces a new product version are eligible for a free upgrade to the current version.
Contact Adobe Customer Service to obtain your post-announce upgrade.
You must provide Adobe Customer Service with your proof of purchase. Please see proof of purchase qualifications for details on what Adobe accepts as legitimate proof of purchase.
There are no current post-announce upgrade offers available.
This document provides details about previous post-announce upgrade offers that have expired. See our post-announce upgrade policy and post-announce upgrade FAQ for more information.
www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19582 (U.S.)
Post-announce upgrades are available for a limited time only. You must have purchased within the dates specified, and make your request before the posted expiration of the offer.
Volume license customers receive automatic fulfillment of post-announce upgrades. Adobe does not notify customers who purchased a single-user license of upcoming post-announce upgrade offers.
If you purchased within a week of the start of the eligibility period, we may be able to make an exception. Please request an exception when you fax your proof of purchase to Adobe.
If you purchased within a few days of the eligibility period, we may be able to make an exception (see the previous question and answer). If you purchased prior to the eligibility dates, you may purchase an upgrade. Please check the upgrade options (U.S.) for the product
If you are a volume license customer, you don't need to make a request for your post-announce upgrade. Volume license customers receive automatic fulfillment of post-announce upgrades, usually four to six weeks after the new release ships.
Post-announce upgrades are normally available within two weeks of the new version's first shipment.
Adobe provides post-announce upgrades for the same language you originally purchased. However, if the new version does not offer your language, or the older version did not offer your language and the new version now offers it, you may request another language.
Note: You may have to wait until the new language is released to make your request. Once you have upgraded, you cannot change language without purchasing a new copy of the software.
If you have requested a post-announce upgrade once, Adobe will not accept a second request using the same serial number. If you think you were denied in error, please contact Customer Service and explain the situation. Be sure to include the serial number you used to make your request.
Please see proof of purchase qualifications for details on what Adobe accepts as legitimate proof of purchase.
If you purchased directly from Adobe, we will have a record of your purchase. Note the order number and the fact that it was purchased directly from Adobe on your fax, and we can verify your purchase.
If you purchased from a reseller, go back to the reseller and see if they can provide a copy of your receipt. We cannot approve a request without a valid proof of purchase.
Please allow two weeks for processing. We process requests in the order received, but during post-announce upgrade periods we may have a backlog of requests.
Offers are available for a limited time only. If the expiration
date is within the last few weeks, contact customer
service for a possible exception. After a certain period we are
no longer able to process requests or exceptions.
For more details about post-announce upgrades, or contact Adobe Customer Service.
