Transforming branches to be more responsive to customers

Banks are using web portals to transform branch banking, including teller and lending processes. The Adobe and IBM solution offers a single, unified system to manage banking processes, business content, and documents. The joint solution consists of the following:

• Adobe Document Services are provided by Adobe® LiveCycle™ software, optimized for the IBM WebSphere software platform and WebSphere Application Server.
• Adobe LifeCycle Forms for IBM® software uses Intelligent Documents to encapsulate business-critical data in PDF and XML, making it easy and convenient to fill out forms online or offline.
• Adobe LiveCycle Reader® Extensions software enables organizations to activate previously hidden functionality within free, ubiquitous Adobe Reader software.
• IBM WebSphere Business Integration Server helps enterprises integrate, build, and manage complex business processes.
• IBM DB2 Content Manager drives business processes and uses efficient electronic forms to make data available to applications.
• IBM DB2 Records Manager archives PDF forms with security restrictions that enable regulatory compliance.

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Reduce complexities and costs

Joint Adobe and IBM offerings enable banks to:

• Enrich the customer experience: Banks can build customer loyalty by providing more secure, personalized, compelling communications. With Intelligent Documents connected to processes, banks can prepopulate forms with information and provide self-calculating forms with data validation to improve the customer experience.
• Increase internal process efficiencies: High error rates and costly data re-entry can seriously delay transactions as well as increase costs. Adobe and IBM solutions can reduce these costs and delays and increase data accuracy by eliminating manual data entry. Banks become more efficient by automating routine, redundant, and expensive tasks — such as finding, completing, processing, and routing forms for approval — and by eliminating paper.
• Meet compliance requirements and mandates: The complexity of different forms and processes across applications poses a significant risk of noncompliance with government regulations. With Adobe and IBM solutions, banks can develop auditable electronic business processes that ensure regulatory compliance with laws such as the Sarbanes-Oxley Act — all while reducing operational costs. Banks can also eliminate multiple forms, reducing the complexity of integrating applications.

Featured bank

Corning Credit Union

A leading credit union boosts employee productivity and enhances customer service with the Adobe Intelligent Document Platform.

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