Adobe Muse / FAQ

With your Adobe Muse membership, you can help sculpt future versions by participating in the Adobe Muse beta program. By making a small change in your Adobe Muse software settings, you can enable the beta software to install whenever the engineers create a new beta build. You can be one of the first to access and explore the latest Adobe Muse features — and if you have comments or suggestions, you can provide feedback so that the Adobe Muse team can improve the next version.

Refer to the Adobe Muse beta forum for details.

Adobe Muse is available through a single-app or complete membership in Adobe Creative Cloud, with the option to choose a month-to-month or annual plan. There will be additional fees to host your site, usually monthly. Once you are ready to take your site live, you have a choice — you can either host your site using a third-party hosting provider or host with us, using Business Catalyst. For more information about Adobe Muse membership pricing and Business Catalyst hosting plan options, see the Adobe Muse buying guide.*

Yes. You can build a site in Adobe Muse without purchasing any of the other Creative Cloud applications. Just choose the single-app membership option when you join Creative Cloud. Keep in mind that hosting the website, whether on Adobe's Business Catalyst platform or through a third-party hosting provider, will incur a separate additional charge.

Refer to the Adobe Muse buying guide, which includes information about hosting using Business Catalyst.

You have a few options for purchasing Adobe Muse through Creative Cloud:

• Single-app annual plan: The annual plan offers lower monthly payments and requires a one-year commitment.* This is the ideal plan for someone with an ongoing need to use Adobe Muse.
• Single-app month-to-month plan: The month-to-month plan provides the flexibility of a short-term commitment, allowing you to end your membership at any time. If you decide to restart, simply purchase a new membership without having to reinstall your software.
• Step up to a complete Creative Cloud membership: Download Adobe Muse and any of the other Adobe creative apps, access and share your work anywhere, and benefit from new features and apps as soon as they're released — all for a low monthly price. Choose from an annual or month-to-month plan.*
  

Learn more about Adobe Muse membership plan options ›

* If you choose the annual option but decide to cancel within 30 days, there is no penalty charge. If you decide to cancel after 30 days, you will be charged 50% of the remaining amount left on your contract.

While a single-app membership gives you ongoing access to Adobe Muse for a low monthly price, a Creative Cloud complete membership gives you access to Adobe Muse, the other Adobe creative apps, and additional tools and services that allow you to take your creative idea from concept to publishing. Creative Cloud delivers continuous value to members by providing immediate access to new features, tools, apps, services, and upgrades as they become available. Learn more about Creative Cloud membership options.

Yes, with an Adobe Muse single-app membership, you will get several important benefits:

• Access to both the Mac OS and Windows® versions and the ability to install them on your primary computer and one backup computer. So, if you have a Mac at home and a PC at work, you can install your applications on both as long as they are not running at the same time. See the product license agreements page for more information.

• 10GB of space on www.creativecloud.com and the ability to:

- Sync your creative files between your Adobe Touch Apps on your tablet and your desktop computer, and between two of your desktop computers

- Share large creative files with colleagues and clients

- Store your files for easy access from anywhere





• Plus you'll receive the following website hosting options with Adobe Business Catalyst, based on your membership plan:

- A Creative Cloud membership includes hosting for five webBasics sites*

- An Adobe Muse one-year single-app membership includes hosting for one webBasics site*

* Adobe Business Catalyst hosting entitlements are applicable only to an Adobe Muse single-app membership plan contract or a Creative Cloud membership plan contract in good standing. Learn more about the Business Catalyst webBasics offering.

Adobe Muse is installed locally on your computer. The functionality of the membership software is no different from that of a regular desktop product. You do not need to be online constantly to use Adobe Muse. However, you will need to be online when you install and license your software, and at least once every 30 days thereafter. The software will alert you when you need to connect to the Internet for a license status check.

Adobe Muse single-app memberships and complete Creative Cloud memberships are available through select Adobe.com sites and select retail and online stores. Find a store in your area.

No, there is no backup media for Adobe Muse. When you purchase your membership on Adobe.com, the installation will be an electronic download.

Adobe Muse is sold only by membership because it will allow the Adobe Muse team to improve the product more quickly and be more responsive to your needs. New features will be made available when they're ready, likely to be released on a quarterly basis. This will allow us to stay on top of browser and device compatibility issues and web design trends and standards, as well as allow us to respond to feature requests and market changes in a timely fashion.

Your credit card will be billed each month under either plan when you join on Adobe.com.

Currently, the only way to pay your monthly membership fee is by credit card.

If you maintain an annual plan, the cost of your membership will not go up during that year. Beyond that, the price of a single-app or complete Creative Cloud membership is subject to change.

If you purchase a membership from the Adobe Store with a price quoted in U.S. dollars or euros — but you receive credit card statements with charges stated in your local currency — you may see different amounts charged from month to month because of changes in the currency exchange rates from one billing date to the next.

Currently, only individual memberships are available.

No. Currently, only retail price memberships are available. Keep in mind, Adobe Muse is included in Adobe Creative Cloud complete membership, which has licensing terms and pricing for education. Find out more about the Creative Cloud Student and Teacher Edition.

Membership is available in the following countries:

Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States

We intend to make Adobe Muse and Creative Cloud as widely available as possible. Adobe will share more details about country availability over time.

Getting started with a membership is fast and easy. Go to the Adobe Store on Adobe.com, choose your plan, and then complete the purchase. Check your email for a message with your serial number and a link to download your software. Once you download the product, simply double-click the installer and follow the onscreen instructions to install the software and start your membership.

Your membership will start as soon as the transaction is completed in the Adobe Store and your credit card has been charged.

In the event that Adobe decides to discontinue memberships to Adobe Muse, Adobe will make the most recent version of Adobe Muse available for download free of charge to active Adobe Muse customers for a period of no less than 90 days. Such downloads will not require a membership and will be licensed on as-is, no warranty basis, and no support or updates of any kind will be provided.

The current file size for Adobe Muse is under 10MB. While the download time will vary based on the speed of your Internet connection, we expect Adobe Muse to download very quickly.

During the course of your purchase and installation, you will be asked to create or enter an Adobe ID. An Adobe ID is simply your current email address and a password.

When you install your software, you will be required to enter the same Adobe ID that you used to join Creative Cloud, for the following reasons:

• To help ensure that the person who joined is the same person installing the software
• To enable Adobe to send you important account information in the event your membership is about to expire or cannot be charged to your credit card
• To provide you access to your product

Adobe respects your privacy and will send you information about other Adobe products or services only if you explicitly opt in for such messages. Learn more about the Adobe Privacy Policy.

Your Adobe ID should be your current active email address; if it is not, please update your Adobe ID information.

You are encouraged to log in with your current Adobe ID if you already have one.

If you've forgotten your Adobe ID or password, simply go to the Adobe membership page and click the prompt "Did you forget your password?"

See the Adobe Muse terms of use.

You may install a copy of Adobe Muse on your primary computer and one backup computer, as long as you do not use the software concurrently on both machines.

Adobe Muse does require a network connection to launch and register your membership. It also periodically requires a network connection to confirm your membership is current.

At this time, only one Adobe Muse membership can be purchased per Adobe ID.

If you would like to renew your annual contract for another year, you do not need to do anything. Your account is set to auto-renew so that you will not experience any interruption in access to your Adobe Muse product.

If you would like to turn off auto-renew, contact Adobe Customer Service.

You can suspend your month-to-month plan at any time by simply logging in to your account on Adobe.com and turning off auto-renew. Once you have done so, your membership will not be renewed at the end of the current billing cycle. You will be able to use the software until the end of your current billing cycle, after which trying to open the software will result in a message that says your membership has expired.

Adobe will keep your information on file for 180 days. If you want to restart your membership within the 180-day period, simply go to the account manager and turn on auto-renew, and assuming your billing information is still valid, your membership will start again. When you open the application, follow the instructions on the screen to begin using your software again.

You can return a membership product within the first 30 days of purchase and get a full refund. The return process can differ for various countries or regions. Learn more about returning products in North America or Europe and Asia/Pacific.

If your month-to-month or annual membership is stopped due to an issue with billing your credit card, you will be notified by email and your software will display an alert that your membership has been suspended. If it has been less than six months since your membership ended, simply navigate to the Account page on www.creativecloud.com and make any required updates to your billing information to restart it. If it has been more than six months, you will need to buy a new membership. If you canceled your month-to-month membership and would like to restart it, you will need to either restart your membership on the Account page, call Adobe Customer Service, or buy a new membership. A one-year membership cannot be restarted. Instead, you will need to purchase a new membership.

You may suspend or cancel a month-to-month membership by going to your account on Adobe.com. To cancel a one-year membership, you must call Adobe Customer Service. If you decide to end a one-year membership before the 12-month period is over, you will be charged 50% of the remaining amount left on your contract. Memberships canceled within the first 30 days will be refunded in full.

Keep in mind, if you applied your site-hosting entitlement as part of your active Adobe Muse membership and then cancel your membership, you will need to start paying the monthly hosting fees for this site.

No. When you suspend or cancel your membership you will no longer have access to any version of your Adobe Muse membership software.

If you have a membership, Adobe Muse will notify you on product launch when an update is available. A member is eligible for all product updates.

Adobe plans to add new features, improvements, and enhancements to Adobe Muse on an ongoing basis. As these updates become available, we will inform members of their availability and provide instructions on how to get them.

While you are not required to install any new version of the membership software, you are strongly encouraged to do so.  Updates may include new features, and may provide the most up-to-date functionality and code improvements that are critical when building standards-based content.

Yes, you can read the Adobe Muse release notes, which provide a detailed list of all new features, updates, and enhancements found in each release.

If you have questions relating to managing your membership, contact Adobe Customer Service.

If you have questions about using Adobe Muse software, visit the Adobe Muse Support Forum.

The support policy for current perpetual and membership licensed products is:

• For "current versions" we give ongoing Up and Running installation support plus two incidents of Technical Assistance at no charge.* Only Technical Assistance support incidents incurred after the first two complimentary incidents may incur a nominal fee per support incident.
• We also support "previous versions" for 90 days after the current version releases at no charge. 
• Ninety days after the most recent version ships, support for the previous version will incur a nominal fee per support incident.

* Note: Technical assistance is anything not related to helping the customer with installation and getting “up and running,” such as questions about how to use the product.  Two incidents of Technical Assistance are granted for all individual products.

You have a choice. You can host your Adobe Muse website with either Business Catalyst or a hosting provider of your choice.  

• To host with Business Catalyst: Click Publish, create or enter your Adobe ID, and follow the prompts.
• To host with another hosting provider: Use the File > Export HTML feature to create a local copy of all the files for your website, which you can then FTP to the hosting provider of your choice.

Business Catalyst is far more than a hosting provider. Business Catalyst is an online business platform, with email marketing, customer response management, eCommerce, forums, analytics, and more. Over time, Adobe Muse will grow to expose more of the power of Business Catalyst, but it will also continue to allow you to create sites (without CMS integration) that can be hosted anywhere. Refer to the Adobe Muse buying guide for more details.

Yes. Any client site code, such as pages designed in Adobe Muse, including the published HTML, CSS, and JavaScript code, can be downloaded using a common FTP client. Once you have a copy of the local root folder on your machine, you can then connect to a new host server and use an FTP client to upload the site to a new hosting platform.

Adobe Muse allows you to publish your temporary website to Adobe Business Catalyst at no charge for a 30-day trial period. This gives you the opportunity to send a live URL to your client for review. All sites in trial mode on Business Catalyst will include the Business Catalyst domain, example http://website.businesscatalyst.com. If you decide to take the site "live" by paying for the monthly hosting, you can transfer your own domain and remove the .businesscatalyst.com subdomain. Or you can export the HTML and host the final site with a hosting provider of your choice.

Yes, you can use Adobe Muse to build sites and then publish them with a different host provider. Follow these steps: Choose File > Export to HTML. Export the site files to a local folder on your machine. Use Adobe Dreamweaver® software or a third-party FTP client to connect to the host provider using your client's account information. Use an FTP application to upload the site files to the server.

Adobe Business Catalyst operates data centers on three continents to help customers get optimum response times from their websites. Our data centers are located in:

• North America (New Jersey, USA)
• Europe (Dublin, Ireland)
• Asia Pacific (Sydney, Australia)

Adobe Muse is currently available in the following languages:

• Danish
• Dutch
• English (U.S.)
• English (International)
• French
• German
• Italian
• Japanese
• Korean
• Norwegian
• Spanish
• Swedish
• Traditional Chinese
• Turkish

While Adobe Typekit is not currently available in Japanese, customers in Japan will have access to the English versions of this service. Adobe Business Catalyst will also be available in Japan, but the interface will be a combination of English and Japanese.

The Adobe Muse user interface will update automatically to reflect the language selected. This will not affect any files created using the previous language version.

Yes, simply go to the Preferences menu and reselect the language of your choice. The Adobe Muse user interface will update automatically.

Yes, a free 30-day trial is available for Adobe Muse.

Visit the Adobe Muse trial download page to download the free 30-day trial.

The Adobe Muse trial is currently available in the following languages:

• Dutch
• English (U.S.)
• English (International)
• French
• German
• Italian
• Japanese
• Spanish
• Swedish

Business Catalyst will also be available in Japan, but the interface will be a combination of English and Japanese languages.

After you install Adobe Muse and log in with an Adobe ID, your trial will begin after you first launch the software and click Start Trial.

Yes. If you have opted to receive email communications from Adobe, you may receive a series of communications with helpful resources and tips to get the most from your trial. There are also additional free resources available:

• Visit Adobe TV, your online source for expert insight and inspiration. Discover insider tips, innovative techniques, and behind-the-scenes tours delivered on video, on demand, helping you make the most of your Adobe Muse software trial.
• You can also visit the Learning Resources hub for tutorials and training. 

Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the Adobe Muse Support Forum to find the focused answers you need — fast. Searchable content includes the in-depth product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities.

Yes. Within the trial version of Adobe Muse, take a look at the dialog box that appears when you launch your software. It will display the number of days you have remaining in your trial. It also includes a link to the Adobe Store, where you can convert to a paid membership. Or, simply visit the Adobe Store directly to purchase a membership. Once your purchase is complete, you can then log into Adobe Muse using your Adobe ID. When your Adobe ID account shows the purchase, you can start using the software.

To uninstall your trial version, close any open Adobe software on your computer and do the following: In Windows, open the Windows Control Panel and double-click Add or Remove Programs. Select the product you want to uninstall, click Change/Remove, and then follow the onscreen instructions.

In Mac OS, double-click the product installer in Applications > Utilities > Adobe Installers. Authenticate as an administrator, select Uninstall Components, and then follow the onscreen instructions.

Yes. We have a number of written and video tutorials that will help you get up to speed with Adobe Muse quickly. Visit Adobe Muse Help for details.

Visit the Adobe Muse Support forum or the Creative Cloud forum. There are already many questions that have been answered, and if you don't find the answer you're looking for you can post a question to the community. The site is monitored by Adobe Muse team members as well as an active group of Adobe Muse advisory committee members.

For up-to-date details on Adobe Muse sites hosted on Adobe Business Catalyst, see the Adobe Muse Support Alerts and System Status page.

You can stay connected in the following ways:

• Watch for updated messages in your Welcome Screen when opening Adobe Muse.
• Opt in to receive email communications from Adobe about Adobe Muse.
• Follow us on Twitter and Facebook.
• Log issues, request features, and post in the Adobe Muse Support Forum.

To learn more about Adobe Creative Cloud membership, read the FAQ.

If you have questions about using Adobe Muse software, visit the Adobe Muse Support Forum.

We value suggestions. If you want to request a new feature or update, post your idea to the Adobe Muse Support Forum.