Government customer stories

Adobe products enable government professionals to create and reliably deliver business-critical information while saving on printing and publishing costs. These customer stories demonstrate how government agencies have successfully integrated Adobe software into their internal business processes.

Customers

These are just a few of the government agencies that use Adobe products:

Federal

U.S. Department of Agriculture
U.S. Bankruptcy Court
U.S. Department of Commerce
U.S. Department of Defense
U.S. Department of Education
U.S. Department of Energy
U.S. Environmental Protection Agency (EPA)
Federal Aviation Administration
U.S. Federal Courts
U.S. Geological Survey
U.S. Department of Health and Human Services
U.S. Department of the Interior
Internal Revenue Service
U.S. Department of Justice
U.S. Department of Labor
National Aeronautics and Space Administration
Office of the President of the United States
U.S. Postal Service
U.S. Social Security Administration
U.S. State Department
U.S. Department of Transportation
U.S. Department of the Treasury

State and local

State of California
State of Kansas
State of Michigan
State of Montana
State of New Mexico
State of New York
State of Oregon
State of Texas
Commonwealth of Virginia
Orange County, California
Santa Clara County, California
Hillsborough County, Florida

Other

Australia Department of Industry, Tourism and Resources (DITR)
Birmingham City Council (U.K.)
Centers for Disease Control and Prevention
Deutsche Post
InfoCamere
Italian Workers’ Compensation Authority (INAIL)
Lambeth Borough Council (U.K.)
Land Title Branch, Province of British Columbia
National Association of Insurance Commissioners
Urayasu City, Chiba Prefecture, Japan

Customer stories

Association of Highway, Canal, and Port Engineers

The official civil engineering organization of certified engineers working throughout Spain combines Adobe digital signature solutions with ipsCA digital certificates to streamline the approval process for the thousands of plans required to do their job every year.

Read the full story (PDF: 251k)

Australia Department of Industry, Tourism and Resources (DITR)

An Australian government agency is using Adobe software to deliver, transact, and capture information between Australian businesses and government.

Read the full story (PDF: 1.1M)

Canadian Nuclear Safety Commission

The Canadian Nuclear Safety Commission used Adobe's forms automation and management technology to transform a manual timesheet process that once took weeks into an electronic workflow that can now be completed in hours or even minutes.

Read the full story (PDF: 498k)

Cham District Adminstrative Office

To create a one-stop government presence online, Cham District Administrative Office and LivingData developed an electronic forms solution based on the Adobe® Intelligent Document Platform.

Read the full story (PDF: 164k)

Chinese Service Center for Scholarly Exchange

Passport and visa applicants faced a trip to Beijing and five days filling out forms until Adobe Workflow Server and Adobe Form Client software streamlined the process.

Read the full story (PDF: 287k)

City of Tecumseh, Michigan

City government saves tens of thousands of dollars annually by distributing information electronically in Adobe Portable Document Format (PDF) files instead of on paper.

Read the full story (PDF: 349k)

Deutsche Post

Deutsche Post enables customers to generate and print quality, legally compliant stamps for posting on letters and parcels using Adobe solutions.

Read the full story (PDF: 434k)

Federal Aviation Administration

The FAA relies on Adobe Acrobat® software to keep critical information up to the minute and software readily available for 2,400 safety inspectors who work around the clock.

Read the full story (PDF: 185k)

Food and Agriculture Organization of the United Nations

The global agency reaches isolated rural areas with vital food production information using Adobe Acrobat and PDF.

Read the full story (PDF: 577k)

Hillsborough County, Florida

The county creates searchable electronic agendas and archives, including background documents, with Acrobat, Adobe PDF, and DocMaestro DocDepot.

Read the full story (PDF: 421k)

InfoCamere

InfoCamere uses the Adobe Intelligent Document Platform to enable businesses to prepare and electronically deliver their financial statements, reducing time, streamlining processes, and guaranteeing security through digital signatures.

Read the full story (PDF: 1.0M)

Internal Revenue Service

The IRS saves itself and taxpayers millions of dollars by making all tax forms freely accessible on its Web site as PDF files.

Read the full story (PDF: 137k)

Italian National Social Security Institute (INPS)

The INPS converted 80 paper forms to Adobe PDF and now makes them available to constituents online. The institute also implemented Adobe technology to process completed forms more efficiently. Now 700,000 people each month access and submit these forms electronically, which has increased the INPS's opportunity for contact with its constituents and reduced the costs associated with creating, distributing, collecting, and processing the forms.

Italian Workers' Compensation Authority (INAIL)

Italian Workers' Compensation Authority (INAIL) Istituto Nazionale Assicurazione contro gli Infortuni sul Lavoro, a government agency in Italy, uses Adobe solutions for digital case management system, which dramatically decreases costs while increasing employee productivity.

Read the full story (PDF: 373k)

Lambeth Borough Council

From planning maps to meeting notes, London's Lambeth Borough Council is serving its citizens with online documents, thanks to Adobe Acrobat.

Read the full story (PDF: 1.1M)

Land Title Branch, Province of British Columbia

Branch streamlines processing of land title transactions using secure electronic document solution based on Adobe Acrobat software and Adobe PDF forms.

Read the full story (PDF: 176k)

State of Montana, Office of Public Instruction

State agency uses Adobe Intelligent Document Platform to improve citizen services and reduce the time and costs required to process education grant applications

Read the full story (PDF: 784k)

New South Wales Rural Fire Service

With the help of Adobe Solutions Partner Indigo Pacific, New South Wales Rural Fire Safety developed and installed an online, forms-based procurement system. Within six months of initial development, the Adobe solution was rolled out across the state.

Read the full story (PDF: 531k)

Orange County, California

This Southern California county streamlines its building-permit process by using PDF to create forms that can be digitally signed and centrally stored.

Read the full story (PDF: 1.0M)

Oregon Department of Transportation

Transportation agency boosts quality and quantity of report data available to employees and the public while reducing costs by tens of thousands of dollars with Adobe Acrobat and Adobe PDF.

Read the full story (PDF: 531k)

Public Record Office of Victoria

This state archives authority uses Adobe Acrobat to convert policy documents, industry reports, regulatory guidelines, and other materials submitted by government agencies to PDF — the format the agency has standardized on for archiving and storing documents.

Read the full story (PDF: 238k)

Queensland Department of State Development in Australia

This development agency uses an Adobe solution to improve constituent service, reduce costs, and enhance information sharing among government agencies with online business-licensing applications.

RealChoices ACCESS

Web-based service, RealChoices ACCESS, uses Adobe forms solutions to improve citizen access to vital government programs. Implementing the Adobe solution has reduced agency operating costs and improved accuracy and consistency of information on forms.

Read the full story (PDF: 544k)

Southeast Local Development Corporation

City and county governments adopt easy-to-use Adobe Acrobat software to boost efficiencies and enhance constituent services.

Read the full story (PDF: 864k)

State of Nevada

State welfare agency uses Adobe Intelligent Document Platform to improve constituent services with automated case management and reporting system.

Read the full story (PDF: 173k)

Urayasu City, Chiba Prefecture, Japan

Local government reduces time and cost of processing paper forms with dynamic 2D barcode technology from Adobe.

Read the full story (PDF: 1.1M)

U.S. Federal Courts

Federal judiciary improves court proceeding efficiencies and shrinks paper processing costs by publishing case files on the Internet in PDF.

Read the full story (PDF: 280k)

U.S. Food and Drug Administration, Center for Biologics Evaluation and Research

FDA/CBER moves to electronic document submission to streamline review and processing of biologics research information.

Read the full story (PDF: 144k)

U.S. Food and Drug Administration, Pharmaceuticals

At the FDA, new drug applications for everything from life-saving medications to basic over-the-counter remedies are being reviewed more quickly and efficiently, thanks to Adobe Acrobat and Adobe PDF.

Read the full story (PDF: 68k)

Windsor-Essex County Housing Corporation

This public housing corporation used Acrobat and Adobe PDF to automate accounting and other processes and gain more control over projects and contractors. As a result, they have shortened their turnaround time for projects, enabling them to better serve the needs of their residents.

Read the full story (PDF: 162k)

Zurich Cantonal Central Office for Printed Matter and Material (kdmz)

This Swiss service provider simplifies administrative processes for cantonal and local government agencies and reduces costs using electronic forms based on Adobe solutions.

Read the full story (PDF: 265k)

Next Steps

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