Engage your customers. At every moment.
You’ve got a big job ahead of you. You have to create compelling digital experiences for every step of the customer journey. Engage your customers across an ever-growing list of devices. And keep them engaged — even when they start on one channel and move to another. To get it done, you’ll need to better understand your customers, so you can deliver personalized messages and relevant offers on every screen. However, if you have separate systems for content and customer data, it’s practically impossible to gain the insights you’ll need to create the experiences customers want.
The same great experience on every channel.
Adobe can help. With Adobe Experience Manager, you can easily create engaging customer experiences for desktops, tablets, mobile devices, and apps in one location — without writing code. There’s no need to develop for each screen or device. Using the same content, Experience Manager creates sites and pages that automatically adjust to all devices — even in-store displays. Your customers can start a transaction on a mobile device, continue on a desktop, and complete it on a tablet — picking up seamlessly, wherever they left off.
Get the right content to the right person, at the right time.
To engage your customers along every step of their journey, you must know exactly how they are interacting with your content. So, you need to collect and analyze a lot of data. With the insights you can test and fine-tune content continually so it’s always personalized and relevant. To do it all, you’ll need one integrated solution that provides the insights you need to improve customer experiences and increase brand loyalty.
Adobe can help. With Adobe Target, it’s easy to test two versions of an offer to find out which one performs the best. Deliver personalized content based on real-time data — increasing your conversions while reducing your workload. Get real-time insights with Adobe Analytics. Identify at what point you're losing customers so you can re-engage them with reminders or additional offers. Send personal correspondence — like approval letters, welcome kits, and promotional offers — across web, apps, and email.
Make forms effortless.
You know the importance of engagement. And since forms are often the first way customers experience your brand, they’re important. You don’t want them to be a hassle. You want to speed up the time it takes to complete, route, and approve them. And you need to reduce the errors caused by manual data entry. You’d make it easy for your customers if digital forms included legally-binding electronic signatures, so they wouldn’t have to print, mail, or fax. And you’d save a lot of time if you had an easy way to create secure digital forms across channels and devices.
Adobe can help. Experience Manager helps you make your forms and their processes paperless, efficient, and even automated — on any device. Simplify the entire form-filling process and speed up turnaround times. Author one form that automatically adjusts for all devices and browsers. Reduce data entry errors by prefilling forms and validating content. Eliminate faxing and postage with secure, legal, and trusted electronic signatures. And control who can access your forms and under what circumstances. Forms become simply painless.
Know your audience. Find your customer.
Adobe on help. Adobe Audience Manager collects all your customer data to create unified audience profiles — so you can target the same customers through web, social, search, and mobile. It becomes easy to deliver a consistent and personalized experience to the same audience segment across all channels.
Connect with your customers in a meaningful way.
Adobe Marketing Cloud gives you all the tools you need to deliver relevant, personal experiences in one integrated solution. Create consistently amazing experiences for desktops, tablets, mobile — and even in-store displays — without coding. Build easy-to-complete forms with legally binding electronic signatures through integration with Adobe Document Cloud. Identify your best content with easy-to-execute tests. Get deep insights into your customers. With Adobe Marketing Cloud, you can deliver a continuous experience on every device to build engagement and loyalty.