This document provides information on how to return an Adobe branded or Macromedia branded product purchased in Europe, the Middle East, or Africa .
Adobe's return policy and process varies depending on whether you purchased the product directly from Adobe or through a retail store.
Adobe doesn't accept returns for the following products, regardless of where they were purchased:
To return a product purchased directly from Adobe:
To return an Adobe branded or Macromedia branded product or support contract that you purchased from a retail store, you must contact the relevant retail store.
For instructions on how to exchange a product, contact the relevant retail store.
Note: To ensure that your refund isn't delayed, make sure that all of the information that you provide to Customer Service is complete and current.