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Adobe FrameMaker 10 /

FAQ

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Product information
What is Adobe® FrameMaker® 10?

Adobe® FrameMaker® 10 software is a template-based authoring and publishing solution for unstructured, structured, and XML/DITA content. With FrameMaker, you can easily author and aggregate content with an enhanced user interface and standards-compliant tools and templates, quickly collaborate and review with out-of-the-box CMS integration, and automatically schedule and publish via Adobe FrameMaker Server 10 software to multiple channels such as PDF, HTML, WebHelp, Adobe AIR®, Adobe FlashHelp®, EPUB, JavaHelp, Eclipse Help, and Oracle Help.

Who should use Adobe® FrameMaker® 10?

Adobe® FrameMaker® 10 is ideal for:

  • Technical communicators who want to easily write, review, and publish content for print and online use
  • Current FrameMaker users seeking productivity gains through a more intuitive user interface, compatibility with leading documentation standards, and an integrated toolset and authoring environment
  • Word processor users who desire a structured yet flexible authoring environment suited to complex and lengthy technical documentation
  • Commercial and specialty publishers looking for a template-driven publishing model to create books, industrial catalogs, directories, and other lengthy and complex content
What are the top new features in Adobe® FrameMaker® 10?

New features in Adobe® FrameMaker® 10 include a completely revamped user interface with customizable workspaces; floating toolbars; control bars; dockable dialog boxes; and utilities like Auto Spell Check, Highlight Support, scrolling for lengthy dialogue, and enhanced Find and Replace. Enhanced standards-compliant prebuilt tools and templates simplify authoring; automated scripting reduces time spent on repetitive tasks; and full support for DITA standards makes your work easier. Create multiple build and automated publication tasks and schedule them to run at specified intervals on a one-time, daily, weekly, or monthly basis. Output content in multiple formats including Adobe PDF, EPUB, WebHelp, Adobe AIR®, Eclipse Help, and Oracle Help from a single source document, and reuse the configurations for a publishing task. Reviewing and collaborating are easier with change tracking at book level, review icons for navigating through reviews, and smoother integration with Documentum and SharePoint connectors. 

Can I exchange content between earlier Adobe® FrameMaker® versions and FrameMaker 10?

Yes. The Adobe® FrameMaker® 10 binary (FM) file format and Maker Interchange Format (MIF) are compatible with previous versions of FrameMaker. For details on how to exchange content between different versions of FrameMaker, visit the support page.

Does Adobe® FrameMaker® 10 integrate with Adobe RoboHelp® 9?

You can import Adobe® FrameMaker® 10 MIF and FM files into Adobe RoboHelp® 9 with style mapping, conditional tags, user-defined variables, and Adobe Captivate® content intact. Additional RoboHelp and FrameMaker integration is available in new Adobe Technical Communication Suite 3.5 software, which includes RoboHelp 9, FrameMaker 10, Adobe Captivate 5.5, Adobe Photoshop® CS5, and Adobe Acrobat® X.

Which Microsoft Office application files can I import into Adobe® FrameMaker® 10?

You can import Microsoft Word and Excel files created by Microsoft Office versions through Office 2007 (Windows® only). Adobe® FrameMaker® 10 also supports Rich Text Format (RTF) 1.6 import and export, and you can save any Microsoft Office file as a PDF file to import into your FrameMaker publications as a graphic.

Can I integrate Adobe® Captivate® and other Adobe Flash® Player compatible content into my Adobe FrameMaker® 10 documents?

Yes, Adobe® FrameMaker® 10 enables you to import simulations and other interactive content created in Adobe Captivate® so you can create more engaging online documentation.

How does 3D support work in Adobe® FrameMaker® 10?

You can import a U3D object that was created from a CAD file using Adobe® Acrobat® 9 Pro Extended or another product into Adobe FrameMaker® 10. In FrameMaker, you can select the default view, lighting, rendering, and background color for the 3D object, or create a PDF file that includes the fully editable live 3D object.

In what languages can I author documents using Adobe® FrameMaker® 10?

Adobe® FrameMaker® 10 provides full authoring support for Canadian French, English (U.S. and International), French, German, and Swiss German. It also provides full authoring support without dictionary or hyphenation for Japanese, Korean, Simplified Chinese, and Traditional Chinese. Dictionary and hyphenation support is available for the following languages: Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, and Turkish.

Does Adobe® FrameMaker® 10 support DITA standards?

Yes, Adobe® FrameMaker® 10 provides DITA 1.1 support, including Bookmap, Indexing, and Glossary specifications. FrameMaker 10 also supports the DITA 1.2 specification.

Which fonts are included in Adobe® FrameMaker® 10?

Adobe® FrameMaker® 10 includes the following OpenType® fonts for Western languages: Minion® Pro, Myriad® Pro, Adobe Garamond® Pro, Letter Gothic Standard, News Gothic Standard, and Courier Standard. For symbols, FrameMaker 10 includes Symbol Standard. For Chinese text, Adobe Fangsong Standard and Adobe Kaiti Standard are provided. Kozuka Gothic® and Kozuka Mincho® are provided for Japanese text.

Which font formats does FrameMaker 10 support?

FrameMaker 10 supports TrueType, OpenType, and Type 1 fonts.

Does FrameMaker 10 support right-to-left text?

No.

Where can I get Unicode fonts?

The bundled OpenType® fonts use Unicode encoding. You can also get Unicode fonts from the online Adobe Store.

On what platforms is Adobe® FrameMaker® 10 available?

Adobe® FrameMaker® 10 is available for Microsoft® Windows® XP with Service Pack 3, Windows Vista® with Service Pack 2, or Windows 7.

Is Adobe® FrameMaker® 10 available for the UNIX® platform?

No, Adobe is not releasing an updated version of Adobe® FrameMaker® for UNIX with the FrameMaker 10 release. We will continue to support FrameMaker 8 for UNIX. Customers also have the option to migrate to the Windows version at the upgrade price. The decision not to release an updated version of FrameMaker for UNIX was based on business needs and considerations. We may revisit that decision based on changing market conditions.

What is the difference between Adobe® FrameMaker® 10 and Adobe InDesign®?

Adobe® FrameMaker® 10 is a powerful authoring and publishing tool that is the standard for unstructured, structured, and XML/DITA content. Optimized for reliable, structured, and template-based content authoring and workflows, it automates scheduling and publishing and offers superior book management and multidevice, multichannel output capabilities.

 

Adobe InDesign® CS5 software is a professional page layout solution that breaks down the barriers between online and offline publishing. It allows you to create compelling print layouts, immersive content for playback in the Adobe Flash® Player runtime, and interactive PDF documents.

Pricing and upgrade information
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Where can I buy Adobe® FrameMaker® 10?

You can buy Adobe® FrameMaker® 10 through the online Adobe Store. Learn about other ways to buy FrameMaker 10, including buying through authorized resellers or purchasing with education or government discounts.

Can I try Adobe® FrameMaker® 10 before I buy it?

Yes, you can download a fully functional, 30-day free trial version.

Is volume licensing available, and where can I learn more about it?

Special programs are available for volume licensing of FrameMaker. Learn about volume licensing options.

Does Adobe offer educational pricing for Adobe® FrameMaker® 10?

To learn more about education prices, visit the Adobe Education Store.

Support information
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What is activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often will I have to connect to the Internet?

The machine with Adobe® FrameMaker® 10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product.  If the product has not been activated after 30 days, the application will not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have Internet connection or do not activate my product?

The software will silently try to connect to the Internet to activate for the first seven days after the first launch of your serialized product.  If the software has not activated within the first seven days, you will receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software.  As soon as the software detects an Internet connection, it will silently activate the product.

If I don’t have Internet connection, can I call Support for phone activation?

No.  Activation of the product via the Internet is required for Adobe® FrameMaker® 10.  If your system is connected to the Internet and you receive an activation reminder, please contact your local Customer Support for assistance.  Customer Support, however, will not be able to activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, please contact your local Customer Support.  The phone numbers for Customer Support can be found at http://www.adobe.com/it/support/contact/.

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes.  All Adobe® FrameMaker® 10 users will need to activate their product.  If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/it/support/contact/.

I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the others?

Yes.  Every computer that has Adobe® FrameMaker® 10 installed will be required to activate in order to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/it/support/contact/.

Can I choose not to activate my Adobe® FrameMaker® 10?

Activation of Adobe® FrameMaker® 10 is required via the Internet to continue use of the product.  Activating your product helps protect your computer and your environment by ensuring you are using genuine Adobe product.  Activating your product has other benefits as well, please visit http://www.adobe.com/it/products/activation for more information. The machine with FrameMaker 10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product will stop working.  If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact their local Customer Support.  The phone numbers for Customer Support can be found at http://www.adobe.com/it/support/contact/.

I didn’t know I needed to have an Internet connection when I purchased Adobe® FrameMaker® 10? Is there a way to activate without having an Internet connection?

No.  Activation of Adobe® FrameMaker® 10 is required via the Internet. Each machine with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe® FrameMaker® 10? What is the return policy?

For details on Adobe return policies in your region, go to http://kb2.adobe.com/cps/153/tn_15327.html

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software.  Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software.  Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, please have your invoice number available.

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Adobe FrameMaker 10

Author, manage, and publish unstructured, structured, and XML content

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