As you invest in Adobe technology for your critical business needs, don’t let complex technical challenges slow you down. Leverage this expert support and maintenance program to realize the full potential of the Adobe solution for your organization.

The Adobe Software Assurance Program is designed to provide Adobe customers a comprehensive and responsive support coverage in deploying and maintaining Adobe technology. No matter how complex your requirements, the help you need is only a phone call or a few clicks away. The upgrade plan included in this program enables you to stay current with the latest Adobe innovation and product releases.

NOTE:

ONLY Cumulative Licensing Program (CLP) customers are eligible for the Adobe Software Assurance (ASA) Program, and NOT RETAIL and Transactional Licensing Program (TLP) customers.

Deploy your solution faster and more reliably

Receive tips and best practices on how to install, configure, and customize the solution based on your requirements
Benefit from getting-started guidance and support through hands-on enablement and documentation

Mitigate risks and minimize disruptions

Resolve technical issues promptly with access to 24*7 support from Adobe experts
Get advice in handling your evolving technical needs

Get the latest software releases

Stay current with the latest Adobe innovations and product releases
Leverage the latest features for your workflow

Program Framework and Features

PROGRAM FRAMEWORK

Contract Period	One year
Number of incidents	Unlimited
Authorized Contacts	Four
Maintenance	Upgrade plan included
Product Coverage	· Adobe® eLearning Suite · Adobe® Technical Communication Suite · Adobe® FrameMaker® · Adobe® RoboHelp® · Adobe® Captivate®

PROGRAM FEATURES

RESPONSIVE
Hours of Coverage	247365
Target Response Time*	· Critical (Priority 1): 1 hour · Urgent (Priority 2): 2 hours · Important (Priority 3): 4 hours · Minor (Priority 4): 1 business day
COMPREHENSIVE
Service Scope	· Deployment planning support · Enablement webinars · Personalized documentation · General “How to” assistance · Patches and fixes · Technical resolutions · Remote diagnostics
MULTI-CHANNEL
Support Channels	· Phone support · Email support · Chat support · Customer Support Portal

*Definition:
Critical (Priority 1) : The problem results in extremely serious interruptions to a production system
Urgent (Priority 2) : The problem results in serious interruptions to normal operations, will negatively impact an enterprise-wide installation, urgent deadlines or at risk
Important (Priority 3) : The problem causes interruptions in normal operations
Minor (Priority 4) : The problem results in minimal or no interruptions to normal operations

To learn more about Adobe Volume Licensing, contact your Adobe sales representative or visit http://www.adobe.com/volume-licensing.html