Features

Work with new reports such as Page Views and Pages per Visit. Other reports have been enhanced, including Search Trends, Frequently Viewed Content, and the
Reports page.

Easily customize reports for Frequently Viewed Topics, Frequently Searched Terms, Search Terms with No Results, and Browser and OS usage statistics reports. Just select the columns you want to add to the report, and then save them on the server, so they will be automatically included if the same report is regenerated.

Take advantage of the new professional-looking user interface for Reports, developed with Adobe® Flash®, to display full-page graphs.

Enable users to export data to CSV format and then feed it into a special charting application or use it for statistical analysis.

Take advantage of the easy-to-use Web Administrator interface, with enhanced options, including User Edit/Delete,  and Sign Out.

Enable user collaboration with the Adobe® AIR® help comment-sharing feature in Adobe RoboHelp® Server. Accept, reject, or delete user comments using the moderation dashboard, whether you are using RoboHelp Server or a shared network location.

Enable users to interact with help content and each other using feedback and topics ratings. Users can comment on topics through AIR Help output and mark their favorites. Users can also view ratings and feedback from other users.

Automatically localize content and publish in multiple languages to the same server. Change display text in the user interface, including Contents, Index, and Search buttons.

Take advantage of enhanced search features, including search results ranking, keyword and synonym searches, multiple language and phrase searches, exclude or show topic context, wildcard searches, and baggage file searches. Search now also includes docx, pptx, and xlsx files.

Host different help systems by creating multiple contexts in Apache Tomcat, and configuring different instances of RoboHelp Server (with a single installation) to run on each of these contexts (running on the same IP address and port number, but different context names). This feature is available for all supported operating systems.

Search for topics and baggage files included in a project, and automatically generate an updated index during scheduled scans. The enhanced Adobe® RoboHelp® Server 9 search engine provides exceptional performance for Chinese, Japanese, and Korean languages.

Simultaneously work on multiple sections of a project, and then automatically merge them together at runtime. Build a project from different parts, and then publish it as a unified online information system. Choose the order you want projects to appear in the index or use the default order.

Take advantage of support for SQL Server 2005 Express Edition, Microsoft Windows Vista, and IPv6 addresses.

Easily configure RoboHelp Server 9 to authenticate administrators and users using Web Administrator and configuration files. Web administrators can open and delete projects; manage users, areas, and projects; view reports; schedule databases; and search.

Segregate help content into protected and public areas, and assign rights to individual users or groups, including view only, publish, or report. Merge projects with similar content into one area, even if they are in multiple languages.

Optimize your content with data tracking—locate areas where users make repeated requests for information, find out which searches are repeated and how users navigate content, and gather operating system and browser data. Based on the tracking and reporting data, you can customize your content to meet user requirements, find information gaps, and improve heading titles.

Work on your own schedule—develop and publish content with automatic project merging. Multiple authors can work on different parts of a project simultaneously, and then publish to the same server to have users view it as a unified online information system.

Easily publish server-based Adobe® FlashHelp® and WebHelp Projects. Enable your audience to provide feedback (comments) via web using AIR Help.

Develop online help systems for the Microsoft .NET Framework.

Take advantage of support for IIS and Apache—host different help systems by creating multiple contexts and configuring different instances of Adobe® RoboHelp® Server. Available on Oracle Database 9i, 10g, and 11g; Microsoft SQL Server 2005 Express Edition; Microsoft SQL Server 2005 and 2008; and  Microsoft Access 2003, 2007 and 2010 (built-in).

Manage projects, user accounts, and groups through an intuitive web interface, and generate detailed reports of help usage activity

Search content and return results for context-sensitive help with Representational State Transfer (REST) services. Host different help systems by creating multiple contexts in Apache Tomcat and configuring different instances of Adobe® RoboHelp® Server (with single installation) to run on each of these contexts.

Enhanced configuration manager UI to support LDAP configuration using UI. Now configuration manager can be used to configure search settings, database settings and admin settings. You can also delete existing contexts using Configuration Manager.

Take advantage of support for the following databases: Oracle 9i, 10g, and 11g; Microsoft SQL Server 2005 Express Edition; and Microsoft SQL Server 2005 and 2008

Migrate projects, users, usage reports and area information from RoboHelp Server 8 to RoboHelp Server 9 in a single click using Configuration Manager.

Integrate RoboHelp Server 9 with LDAP at your organization using Configuration Manager allowing all LDAP users to authenticate on RoboHelp Server 9 and also comment on the AIR Help output integrated with RoboHelp Server 9.

Use project stop list and project synonym lists for server-side and client-side indexing. Easily find synonyms for search terms using the synonym highlight feature. Obtain dynamic contexts in search results for server-side indexing.