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Training Business Associate


Position Summary

Adobe Training Services ("ATS") is responsible for the technical enablement of Adobe System's customers, partners and employees. ATS creates, markets, sells, delivers and offers training on a variety of Adobe's products, focusing mainly on the Adobe Digital Marketing Suite. Training is delivered via live classroom (both public and private), virtually (both public and private) and via self-service video and on-demand learning.

ATS is searching for a Training Specialist to support the training business and it’s customers in Japan. The position will be the conduit between different business units in Japan and Adobe Training Services. He/She will work closely with Account Executives, Account Managers and Engagement/Implementation Managers ensuring training services are part of the services solution for customer success. The role will support identifying and scoping the right training packages/services based on the customers’ needs and expected outcomes. Sales is an aspect of this role. The training specialist will work closely with the ATS Regional Manager, as he/she will act as the local resource for all aspects of the training business. The Training Specialist will also act as liaison between our Japan customers, Adobe’s Resource Management teams and Adobe Corporate Trainers to ensure scheduling, and logistics as well as general questions are managed for an extraordinary customer experience.



Responsibilities

  • Support and reinforce the value proposition of Adobe Training Services in region
  • Analyze, review and report the training business pipeline
  • Help provide the greater ATS team with specific in-region context on training trends, requirements and needs
  • Work effectively on various business segments: Account Executives and Engagement Managers on Enterprise level deals, Account Managers for top named accounts
  • Develop training business across all other segments
  • Able to act independently to generate training leads, qualify and close them
  • Communicate regularly with Sales and EMs and integrate in to become trusted advisor and extension of the team
  • Support marketing plans and programs for the region by providing localization support
  • Help drive marketing and enablement activities in-region to support new products and services and the continuous message
  • Work closely with the RMO shared services team in India to ensure relevancy in the Japan market
  • Drive superior customer service and the customer experience


The candidate profile includes:

  • Previous experience in a customer facing/sales role, preferably in technology services
  • Experience in commercial support functions
  • Strong verbal and written communication skills
  • Experience developing proposals
  • Influencing skills
  • Self-starter who can work independently


Requirements

  • 5+ year’s professional business experience preferably in services technology
  • 3+ years in a customer service/customer facing role/organization
  • 1-2 years of Sales or Sales Support experience ? selling and positioning services is an advantage
  • Strong analytical skills
  • Exceptional organizational,
  • Excellent presentation skills
  • Bilingual (Japanese and Fluent Business English skills both verbal and written)
  • Bachelor's Degree or global equivalent.


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