FAQ
- What is Adobe® RoboHelp® 10?
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Adobe RoboHelp 10 software is an easy-to-use authoring and multichannel, multiscreen HTML5 publishing solution. Deliver content to tablets, smartphones, iPad#, and desktops using output formats such as multiscreen HTML5, WebHelp, CHM, Adobe AIR® Help, PDF, eBook, and mobile apps. Review using next-generation collaboration features. Personalize and optimize content for relevance and search.
- Who should use Adobe RoboHelp 10?
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Help authors, instructional designers, policy and procedure specialists, knowledgebase experts, user assistance designers, eLearning professionals, help developers for mobile applications, and content strategists who need an authoring and multichannel, multiscreen HTML5 publishing solution to create help systems, policies and procedures, professional knowledgebases, and eLearning content for mobile, web, desktop, and print.
- What is the difference between Adobe RoboHelp and Adobe Technical Communication Suite?
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Adobe RoboHelp lets you create and publish help and policy content for mobile, web, desktop, and print. Adobe Technical Communication Suite is a powerful, integrated toolkit for creating popular standards-compliant∑, interactive technical content and delivering it across multiple channels, formats, and screens using best-in-class tools, including Adobe FrameMaker®, Adobe Illustrator®, Adobe Captivate®, and Adobe Presenter.
- I already have a license for an earlier version of Adobe RoboHelp. What are my upgrade options?
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Special upgrade pricing is available to customers who have eligible licenses for Adobe RoboHelp and want to upgrade to Adobe RoboHelp 10 or Adobe Technical Communication Suite 4.
- What are the new features in RoboHelp 10?
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RoboHelp 10 leverages the multichannel, multiscreen HTML5 format to publish to virtually any device. Use screen profiles and layouts to enable myriad user experiences. Deliver quality help content faster with productivity enhancements, streamlined review workflows, and native integration with Microsoft® SharePoint. Create highly searchable SEO-friendly content.
- Does RoboHelp have international language support?
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Yes. RoboHelp 10 supports Unicode, which enables you to author and edit help topics in many different languages. RoboHelp 10 can publish help systems in many languages: Brazilian Portuguese, Bulgarian, Canadian French, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Swedish, Swiss German, Thai, Traditional Chinese, Turkish, and Vietnamese. RoboHelp 10 checks spelling, auto-corrects words, and creates a keyword index in any of these languages. The generated help system, including navigation, appears in the selected language. Full text search is also operational in any of the languages.
- Which authoring environment does RoboHelp 10 support other than the built-in HTML editor?
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RoboHelp 10 supports Adobe Dreamweaver® CS6, CS5, CS4, and CS3; Macromedia® Dreamweaver 8 from Adobe; and Microsoft Word versions 2007 and 2003.
- Does RoboHelp 10 integrate with Adobe FrameMaker 11?
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You can import FrameMaker 11 MIF and FrameMaker files with style mapping, conditional tags, User Defined Variables, and Adobe Captivate® content intact. Additional RoboHelp 10 and FrameMaker integration can be experienced through new Adobe Technical Communication Suite 4 software, which includes RoboHelp 10, FrameMaker 11, Adobe Captivate 6, Adobe Illustrator CS6, Adobe Acrobat® XI Pro, Adobe Presenter 8, Adobe Bridge CS6, Adobe RoboScreenCapture® and Adobe RoboSource Control™.
- Can I submit a feature request for a future version of RoboHelp?
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Adobe appreciates any suggestions for new features. Submit your request to the RoboHelp Help Community.
- How can I participate in future RoboHelp beta programs?
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To participate in future RoboHelp beta programs, send an email to the RoboHelp Beta Community.
- Can I import a project created in other help authoring tools, for example, AuthorIT, Component One, and Flare?
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You can import the final help system output, but you cannot import proprietary file formats from third-party authoring tools.
- What is the difference between Adobe WebHelp® and Adobe WebHelp Pro?
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Adobe WebHelp can be easily generated with Adobe® RoboHelp® 10. WebHelp Pro is the server-based version of WebHelp and enables authors to publish a help system to Adobe RoboHelp Server 9 software.
- How much does it cost to purchase a RoboHelp 10 or RoboHelp Server 9* license?
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The full version of RoboHelp 10 costs US$999. The full version of RoboHelp Server 9* costs US$1,999†.
- I own an older version of RoboHelp or RoboHelp Server. What is your upgrade policy?
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If you own Adobe RoboHelp X5, 6, or 7, you can upgrade to RoboHelp 10 for US$999†.
If you own Adobe RoboHelp 8, you can upgrade to RoboHelp 10 for US$599†.
If you own Adobe RoboHelp 9, you can upgrade to RoboHelp 10 for US$399†.
If you own Adobe RoboHelp X5, 6, 7, 8, or 9, you can upgrade to Adobe Technical Communication Suite 4 for US$1,299†.
If you own RoboHelp Server 7 or 8, you can upgrade to RoboHelp Server 9 for US$999†.
- Can I try RoboHelp before I buy it?
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Yes. You can download a fully functional, 30-day complimentary trial version.
- Does Adobe have a maintenance program for RoboHelp?
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Yes. Adobe provides maintenance programs for customers who participate in our volume licensing programs. Learn more.
- Where do I go if I have customer service questions?
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For answers to commonly asked customer service questions, visit the customer service page.
- Where do I go if I have technical support questions?
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For answers to commonly asked technical support questions, visit the support page.
- What is activation?
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Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.
- What information is passed to Adobe during activation?
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Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.
- How many times or how often will I have to connect to the Internet?
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The machine with RoboHelp 10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.
- Do I need to do anything to activate the software?
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Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.
- How long can I use the product before I need to activate?
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The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.
- What happens if I do not have an Internet connection or do not activate my product?
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The software silently tries to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first seven days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.
- If I don’t have an Internet connection, can I call Support for phone activation?
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No. Activation of the product via the Internet is required for RoboHelp 10. If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.
- I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?
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If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact/.
- I work for a company that has a volume license agreement with Adobe. Do I still need to activate?
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Yes. All RoboHelp 10 users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.
- I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the others?
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Yes. Every computer that has RoboHelp 10 installed must activate in order to continue using the software.
- I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?
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If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.
- Can I choose not to activate RoboHelp 10?
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Activation of RoboHelp 10 is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits as well. Visit www.adobe.com/product/activation/ for more information. The machine with RoboHelp 10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact their local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.
- I didn’t know I needed to have an Internet connection when I purchased RoboHelp 10? Is there a way to activate without having an Internet connection?
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No. Activation of RoboHelp 10 is required via the Internet. Each machine with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.
- I didn’t know I needed to have an Internet connection when I purchased RoboHelp 10? What is the return policy?
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For details on Adobe return policies in your region, visit http://kb2.adobe.com/cps/153/tn_15327.html.
- Are activation and registration the same thing?
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No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.
- I have registered my product but am still being asked to activate. What do I need to do?
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Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.
- I misplaced my product key. How can I get a new product key?
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Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.
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*Adobe RoboHelp Server 9 is a separate product from Adobe RoboHelp 10, and must be purchased separately.
#Subject to Apple's current requirements and approval.
†Prices listed are the Adobe direct store prices. Reseller prices may vary. Prices do not include tax or shipping and handling.
^This product may integrate with or allow access to certain Adobe or third-party hosted online services (“Online Services”). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe’s online privacy policy (www.adobe.com/go/terms). Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.
∑Adobe Technical Communication Suite 4 includes Adobe FrameMaker 11, which allows users to create content compliant with popular industry standards such as XML, DITA 1.2 and S1000D.
