What is Adobe® Technical Communication Suite 3.5?: Adobe Technical Communication Suite 3.5 software is a complete and integrated solution for authoring, managing, and publishing technical documentation, help systems, single-source deliverables, knowledgebases, policies and procedures, interactive training material, and eLearning content. It allows technical communicators to create content once and then publish it to multiple channels and devices — even as an Adobe AIR® application.

You can develop DITA content in Adobe FrameMaker® 10, publish content in various interactive formats, rapidly collaborate with review-capable PDF files, incorporate pristine images using Adobe Photoshop® CS5 and Adobe Illustrator® CS5, and add engaging demos and simulations using Adobe Captivate® 5. Publish to XML, HTML, Eclipse Help, WebHelp, Adobe AIR®, print, PDF, EPUB as well as mobile devices.
What are the components of Adobe Technical Communication Suite 3.5?: Technical Communication Suite 3.5 includes Adobe FrameMaker 10, RoboHelp 9, Adobe Captivate 5, Photoshop CS5, and Acrobat X Pro software.
Who should use Technical Communication Suite 3.5?: Technical Communication Suite 3.5 is ideal for technical communicators, user-assistance specialists who design help systems and knowledgebases, eLearning professionals, and those who create policies and procedures documentation.
What kinds of training content can I create using Adobe Technical Communication Suite 3.5?: You can create virtually any type of interactive help content, technical documentation, knowledgebase content, policies and procedures documentation, and eLearning tutorials.
What are the top features in Adobe Technical Communication Suite 3.5?: Technical Communication Suite 3.5 offers a complete technical communication authoring solution with improved publishing capabilities that allow single-click publishing to multiple formats and multiple devices. Take advantage of the tight integration between suite components to repurpose content conveniently, enhance it with versatile rich media, including show-me demos, graphics, and animation, without leaving the native authoring environment. Collaborate easily with roundtrip review workflows on commenting-enabled PDF files. You can share files, accept or reject comments, and aggregate views with free Adobe Reader® software and Acrobat.com. For more details on features, visit the Adobe Technical Communication Suite 3.5 features page.
Is Adobe Technical Communication Suite 3.5 compatible with Microsoft® Windows®?: Yes, Technical Communication Suite 3.5 runs on Microsoft Windows XP with Service Pack 3, Windows Vista® with Service Pack 2, or Microsoft Windows 7.
Is Adobe Technical Communication Suite 3.5 compatible with Mac OS?: Technical Communication Suite 3.5 is currently available for the Windows platform only.

Pricing and purchasing information

Volver al principio

How much does a license for Technical Communication Suite 3.5 cost?: Please visit Adobe Store. Upsell pricing is available for customers who own licenses for other Adobe products. See the Upgrade details page for eligibility and pricing information.
Does Adobe offer educational pricing for Technical Communication Suite 3.5?: Technical Communication Suite 3.5 is available at a discounted price to qualified educational users. To learn more about special prices for educators, visit the Adobe Education Store.

Support information

Volver al principio

What is activation?: Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.
What information is passed to Adobe during activation?: Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.
How many times or how often will I have to connect to the Internet?: The machine with Technical Communication Suite 3.5 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.
Do I need to do anything to activate the software?: Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.
How long can I use the product before I need to activate?: The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application will not launch until an Internet connection is detected and the software can be activated.
What happens if I do not have Internet connection or do not activate my product?: The software will silently try to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first seven days, you will receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it will silently activate the product.
If I don’t have Internet connection, can I call Support for phone activation?: No. Activation of the product via the Internet is required for Technical Communication Suite 3.5. If your system is connected to the Internet and you receive an activation reminder, please contact your local Customer Support for assistance. Customer Support, however, will not be able to activate your software over the phone if you don’t have an Internet connection.
I have an Internet connection, but received a reminder I still need to activate my product. What do I need to do?: If your system is connected to the Internet and you have received a reminder asking you to activate your product, please contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/la/support/contact/.
I work for a company that has a volume license agreement with Adobe. Do I still need to activate?: Yes. All Technical Communication Suite 3.5 users will need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/la/support/contact/.
I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the others?: Yes. Every computer that has Technical Communication Suite 3.5 installed will be required to activate in order to continue using the software.
I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?: If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/la/support/contact/.
Can I choose not to activate my Technical Communication Suite 3.5?: Activation of Technical Communication Suite 3.5 is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring you are using a genuine Adobe product. Activating your product has other benefits as well, please visit http://www.adobe.com/la/products/activation for more information. The machine with Technical Communication Suite 3.5 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product will stop working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact their local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/la/support/contact/.
I didn’t know I needed to have an Internet connection when I purchased Technical Communication Suite 3.5? Is there a way to activate without having an Internet connection?: No. Activation of Technical Communication Suite 3.5 is required via the Internet. Each machine with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.
I didn’t know I needed to have an Internet connection when I purchased Technical Communication Suite 3.5? What is the return policy?: For details on Adobe return policies in your region, go to http://kb2.adobe.com/cps/153/tn_15327.html
Are activation and registration the same thing?: No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.
I have registered my product but am still being asked to activate. What do I need to do?: Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.
I misplaced my product key. How can I get a new product key?: Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, please have your invoice number available.