Enterprise Agreement 2 (EA 2) / Enterprise Maintenance and Support
Get the most out of your Adobe investment
Enterprise Maintenance and Support for EA 2 is designed to provide you with the latest Adobe technology along with support coverage to help you get the most out of your product investment. The Maintenance component provides automatic software version updates, allowing you to leverage the latest Adobe technology across your organization. The Support component is the Enterprise Support Program, which provides comprehensive 24x7 technical and usage support coverage through multiple channels and indispensable expertise to help you meet your business objectives with Adobe products.
Deploy software faster and more reliably
Adobe Support Experts give you tips and best practices on how to install, configure, and customize Adobe solutions based on your requirements, along with insights on best practices on security and integration with other software.
Maximize adoption and productivity
The Support service facilitates product onboarding sessions and offers how-to support coverage to help you drive user adoption and accelerate your team's productivity.
Mitigate risks and minimize downtime
Resolve technical issues as quickly as they arise with access to 24x7 responsive support coverage from Adobe experts. No matter how complex your requirements, the help you need is only a phone call or a few clicks away.
Receive automatic software upgrades
Get immediate access to all product upgrades so you are always using the latest Adobe technology without straining your software budget or administrative resources.
Enterprise Advantage Support
You can enhance your Enterprise Maintenance and Support Program with the optional Enterprise Advantage Support Program, which offers personalized support and service management, facilitating the highest level of responsiveness and support expertise. The Enterprise Advantage Support Program is designed to provide the level of responsiveness and expertise required to support your critical Adobe solution.
Personalized support and service management
The Advantage Support Team offers expert support based on your unique needs and requirements. The team directly coordinates all your technical support needs with timely service reviews for continual improvement.
Highest level of responsiveness
The program facilitates fast incident-response times of 30 minutes for business-critical issues. The Advantage Support Team operates in your region to work with you on a daily basis.
Highest level of support expertise
The program gives you access to best practices derived from multiple successful deployments. The designated team advocates on your behalf to leverage the best Adobe resources available in offering you solutions as quickly as possible.
VIP for Business / Commercial
Experience dramatically simplified deployment and management through a subscription model.
TLP for Business / Commercial
Streamline volume licensing acquisitions without membership requirements.
VIP for Government
Experience dramatically simplified deployment and management through a subscription model.
Education Enterprise Agreement (EEA)
Get Adobe creative and Acrobat software products over a one- or two-year term.
800 273 40
VIP for Education
Experience dramatically simplified deployment and management through a subscription model.
CLP for Education
Save significantly on high-volume purchases throughout a two-year membership.
888-649-2990
TLP for Education
Get education pricing with streamlined license management.