Experience-driven commerce

Digital and mobile advancements have become an important part of the digital shopping experience, and online retailers must be able to support its unique requirements. Websites, mobile apps, video, social media and other digital channels are all a part of how customers find what they want — even if you have a brick-and-mortar store. With mobile, consumers browse online, share products on Facebook, scan QR codes and interact with in-store experiences, including big screens and product shelves that use state-of-the-art sensors such as touch, camera, microphone and iBeacon.
 
With experience-driven commerce from Experience Manager Sites, you can influence every interaction you have with customers — for segments, and even individuals. You’ll not only deliver branded and personalized shopping experiences, but also deliver dynamic pages across the shopping processes. And finally, marketers can self-publish changes, measure the effectiveness of ecommerce and deliver content effectively to any device.

Streamline content delivery.

Experience Manager allows marketers to create and deliver e-commerce pages based on easy drag-and-drop navigation. With this freedom, marketers can directly access structured and unstructured product data, view live commerce pages and use data from any commerce platform. With the ability to change pages as needed, marketers can present a personal and relevant experience to each customer.

Dynamic Assets

Enhance web pages and mobile app experiences with dynamic marketing assets, such as zoom-and-pan product images, 360-degree spin and videos that work on any device.

Product Views

Display your product in a magazine-like experience instead of a tiny box shot with a zoom button.

Deliver an in-store experience

Get your customers closer to the touch and feel of an in-store experience and lift conversion with rich merchandising approaches.
With Experience Manager, you can make your entire customer experience shoppable, including all text, images and video. Experience Manager can handle all your needs, from linking content to specific products in lookbooks, collections or articles and including dynamic product information, pricing and the ability to add products directly to the shopping cart from an editorial page.

Preview your content before you deploy it.

Before you publish content across your different campaign channels, preview, adapt and optimize the content. Simulations allow marketers to experience the content the way customers will consume it.

One location

Easily orchestrate campaigns and publish content across web, email, mobile and social channels within one authoring environment.

Tailor for mobile

Deliver both mobile web experiences and native mobile apps for smartphones and tablets.

Automated personalization

Adapt and optimize content to fit each screen and use native device capabilities, such as geolocation and automated device detection.

Data-driven simulation

Use customer personas, data and context to preview and simulate the customer experience for segments and individuals.

Manage assets with ease.

Store and manage assets from a robust digital asset management system. This allows users — whether in neighboring desks or across the globe — to share, reuse and collaborate on rich media and other assets using flexible search and retrieval features.

  • Manage a single, global asset repository that allows users to access, search, publish and edit assets, on demand any time.
  • Easily access images, videos, rich media and other assets using flexible search and retrieval features across diverse file formats.
  • Integrate a PIM system to automatically match product assets with product data, which are incorporated into the asset search.
  • Simplify the digital asset production process with Adobe Creative Cloud integration.
  • Plan, review, approve and manage the production of marketing assets using customizable project templates and intuitive workflow tools.
  • Track content and creative production from initial concept to final review and approval.
  • Organize and streamline the production of marketing assets from start to publish.

Take control of product and catalog pages.

Gather product information from the e-commerce engine’s product catalog or third-party PIM system to generate category and product pages. These systems retain information for store operations and updating SKU details, such as product attributes like size and color, categories, descriptions and prices. Use this information to generate product pages and feed other Adobe Marketing Cloud solutions with the required product data for analytics, recommendations, search, advertising and campaigns. If product data changes — for example, the color or price changes — you can stage the update or make it live immediately.
Preview product pages in the appropriate template and update your content. Associate digital imagery and rich media, such as video, with each product detail page and positions it based on predefined templates.

Improve cross-selling with automated product suggestions.

 
Use recommendations from Adobe Target to improve KPIs, conversion, revenue per visit, margins and product discovery. Through the easy-to-use interface, marketers can control recommendations, change copy, alter algorithms settings and conduct A/B tests — all without the help of IT.
 
With prebuilt integration with Adobe Analytics, marketers can create personalized experiences for visitors by understanding their unique attributes, behaviors and preferences. They also deliver the best-performing variation in real time to the appropriate segments and use a nearly infinite set of algorithms to meet business objectives — such as driving AOV or clearing inventory in a product category.
 
Marketers can easily merchandise products and selectively use promotional offers, testing various types and values to maximize profitability.
Apply promotions to all visitors — or target to specific customers based on loyalty, previous visit behavior, purchase history or any other data point stored in Adobe Marketing Cloud or a connected system.
Support existing promotions rules from the e-An engine and apply further targeting based on the customer context and segmentation.


Influence search and product discovery.

Ensure that your customers find the product they are looking for, and also have the flexibility to influence product discovery and highlight specific products and promotional offers.
  • Suggest merchandise and offers based on the search terms used and other visitor profile attributes.
  • Specify which results to display and how to display them.
  • Use broad site search and navigation options with features such as autocomplete, a “Did you mean?” function, dynamic image options, multimedia use, decision-making refinements (such as product color or customer rating) and more.
  • Simulate the search experience before launch to help ensure it meets business needs and customer expectations.
  • Get insight into search term performance and the most profitable navigation behavior with Adobe Analytics.

Create personalized experiences based on customer profiles.

Marketers can further optimize experiences by leveraging built-in capabilities from Adobe Target.

Test

Test merchandising and marketing ideas against individual KPIs. Target content and experiences based on customer profile, purchase history and clickstream behavior.

Segment

Analyze and use shopper profiles and activities by segmenting any detail and customizing experiences to improve engagement.

Personalize

Use parameters like gender, age and preferences to create relevant experiences for each customer, while using in-context user-clickstream simulations to maximize personalization.
Once marketers understand which content and experiences work best for different customer segments, they can incorporate these rules and simulate the experience based on individual customer contexts, quickly and easily in Adobe Experience Manager.
 
By streamlining content authoring, management and publishing workflows, Experience Manager provides a unified solution for quickly personalizing the shopping experiences. The ability to rapidly create, edit and deliver customer experiences across all touchpoints is a key competitive advantage in today’s multichannel environment. And with integrated real-time analytics, marketers can optimize their personalized content for higher ROI.

Build thriving social communities.

Social channels offer an opportunity to amplify brands and improve targeting to deliver a more relevant experience. Allow comments, ratings and reviews, blogs, forums and surveys that help drive product interest and inform purchasing decisions.
 

Insert social elements

Create conversations by embedding community and social features for both the desktop and mobile experiences.

Social network integrations

Allow customers to log into your site with their Facebook or Twitter accounts to invite content sharing and offer a more relevant customer experience.

Personalize with profiles

Make the shopping experience more personal based on a customer’s social graph, such as likes, interests and demographics.

Integrate with Adobe Marketing Cloud.

Experience Manager provides out-of-the-box integration with other solutions in Adobe Marketing Cloud, enabling online retailers to gain real-time marketing agility for improved conversion and return on campaign spend. Key Adobe Marketing Cloud capabilities include:
Media-mix modeling to optimize search engine marketing, display and social advertising spend
Email campaign management and mobile optimized landing pages
Stronger social connections with the ability to monitor and respond to conversations and measure results
Analytics that measure marketing performance across the entire customer purchase journey

An e-commerce solution at a global scale.

Use recommendations from Adobe Target to improve KPIs, conversion, revenue per visit, margins, and product Adobe Experience Manager is built to power global online businesses. Target users with highly tailored experiences and efficiently manage multilingual and multinational sites — delivering unique experiences to each country or region and still maintain global standards.

Easily create new product catalogs

Quickly create and deploy new product catalogs with different structures and languages across channels.

Quickly localize product content

Reuse built-in translation workflows to translate product data while synched with your PIM system.

Retailers need powerful marketing tools now more than ever.

Learn how Prominent creates leads and improves conversions with Adobe Experience Manage.
“In only two months after going live with Adobe Experience Manager, our conversion increased by 15%. This lets us know that we’re better communicating our message to customers.”
 
— Dennis Wessels, Online marketing coordinator, Prominent
 

Adobe named a leader, again.

See why Adobe was positioned highest in ability to execute and manage web content from Gartner’s Magic Quadrant.