Marketing Hub overview

 

Q: What is the Marketing Hub?
A: The Marketing Hub is the executive-approved global repository for Adobe marketing digital assets, including all creativefiles, templates, and brand guidelines. Its functionality includes the capability to store, manage, search and retrieve, and report on digital asset use.
   
Q: What is the Marketing Hub content policy?
A: All marketing digital assets that have been created or purchased with the intention of reuse or repurposing and critical deliverables that may be referenced at a future date are required to be published to the Marketing Hub. Other marketing digital assets that may be useful to the broader marketing community are recommended to be published. Price lists and third-party logos are the few types of digital assets that should never be published. Read Marketing Hub Content Policy for a detailed list of required digital assets.   

 

 

 

Marketing Hub access

 

Q: Who has access to the Marketing Hub?
A: All Adobe employees, interns, contractors, and temporary employees (employee types 1-4 and 8) have publish access to the Marketing Hub to search for and download digital assets or run digital asset reports. Select employees have author access, allowing them to publish new digital assets.

Q: Who outside of Adobe has Marketing Hub access?
A: The Marketing Hub is only available externally to Adobe-approved marketing/design vendors (under NDA) that are working on an Adobe project for an internal team. Please note that the Marketing Hub is not available to vendors still going through the approval process or partners, resellers/distributors, user groups, customers, or press — they should be directed to the appropriate partner site or press room.
 
Q: How can I request access for a vendor?
A: Vendors who need access to the Marketing Hub should proceed with logging in as a vendor using their Adobe ID credentials. If not previously approved for access, the vendor’s account will be put in a pending queue while a system administrator validates their eligibility for access.

Q: What are the specific access rights in the Marketing Hub?
A: There are two specific types of access — publish and author. By default, all users are granted publish access. Author access is available by request only
           Publish access: For employees and vendors who need to search for and download digital assets and/or run digital asset reports.            
           Author access: For employees and vendors who need to publish digital assets. Training required.

 

 

 

Marketing Hub login

 

Q: What are the login requirements?
A: Supported browsers include Firefox 33 (recommended), Chrome 38+, Safari 6, 7 & 8 and Internet Explorer 9, 10 & 11. Installed plugins that block ads on web pages must be disabled or configured to allow ads from Adobe.com. Employees must be logged in to the Adobe network, directly or through VPN.
 
Q: How do Adobe employees log in?
A: Adobe employees should log in as follows:         
        1. Locate the gray login box found under the hero image on the Overview page.        
        2. Click the Adobe Employee Login link.         
        3. On the login page, enter your Adobe email address and AdobeNet password. Click Sign In.         
        4. On the verification page, enter a security code created by your Symantec VIP Access credentials or the one-use security code sent to you via text message. Click Verify.
Single sign-on technology eliminates the need to log in multiple times each day. This authentication "assertion" lasts 12 hours.
 
Q: How do vendors log in?
A: Adobe-approved marketing vendors should log in as follows:           
       1. Locate the gray login box found under the hero image on the Overview page.        
       2. Click the Vendors Login link.            
       3. On the Sign In page, enter your Adobe ID and password. Click Sign In.
Need to request access? Complete the above vendor login steps to begin the account approval process.
 
Q: I do not see the log in box. Why is this?
A: The login box is a modified house ad component. For it to appear, installed plugins that block ads on web pages must be disabled or configured to allow ads from Adobe.com.

 

 

 

Marketing Hub assets

 

Q: I am looking for a digital asset, and I can’t find it. Why is this?
A: For information on how to search for and find a digital asset, read Finding and Downloading Digital Assets.
If you need further help in locating an asset, contact us.
 
Q: Some assets have thumbnail views, and others don’t. Why is this?
A: Not all assets in the Marketing Hub display a thumbnail view. Only asset file formats supported by Adobe CQ DAM generate a thumbnail. Currently, Adobe® Illustrator®, SWF, Microsoft Word and Excel, and Zip files do not display a thumbnail.
For a complete list of Marketing Hub–supported thumbnail file formats, refer to Supported Marketing Hub Thumbnails.
 
Q: How can I tell if there are usage restrictions on an asset?
A: There is a Use Restrictions field for all assets in the Marketing Hub, which can be displayed by double-clicking the asset thumbnail and reviewing the asset details.
If a digital asset has noted usage restrictions, prior to download, users will be required to accept the terms and conditions noted. A record of the acceptance will be recorded.
Please remember that it is the responsibility of all Adobe employees to comply with legal use restrictions and guidelines in the Use Restrictions field. For more information, see Digital Asset Legal Use Guidelines.
 
Q: What happens when an asset expires in the Marketing Hub?
A: When a digital asset expires, it will be deactivated and no longer be viewable or available for download. The digital asset can be made accessible again by a system administrator if required.

 

 

 

Digital asset publishing policy

 

Q: What is the Marketing Hub publishing policy?
A: To preserve asset data quality and integrity, posting assets to the Marketing Hub is restricted. Only Adobe employees and approved vendors who have completed the Asset Publisher Certification program will be granted rights to post to the Marketing Hub.
 
Q: What are the criteria for the Asset Publisher Certification program?
A: To qualify for the Asset Publisher Certification program, employees and vendors must create and publish digital assets or have a business need to modify digital assets on a weekly or bimonthly basis. Requests to participate in the program will be evaluated on a case-by-case basis.
 
Q: How can I get new assets published to the Marketing Hub if I'm not certified to publish assets?
A: Submit a Marketing Hub Publishing Request to the Marketing Hub team to have the assets published for you.
 
 
Q: How do I know which assets to post to the Marketing Hub vs. Readiness, Adobe Connection Partner Portal and/or Solution Partner Portal?
A: What gets posted where? Review the Sales & Marketing Content Policy.
 
Q: How do I get an asset posted to Readiness, Adobe Connection Partner Portal and/or Solution Partner Portal?
A: When publishing assets to the Marketing Hub that are intended for the internal sales and/or partner audience, select “Yes” for the "Publish to Readiness Portal” (internal sales portal), "Publish to Adobe Connection Partner Portal" and/or "Publish to Solution Partner Portal" options. Assets flagged Yes are shared daily via automated transfer to the Content Library. The Readiness support team reviews the assets and then contacts asset owners with the request to complete a form to capture required metadata not recorded in the Marketing Hub. Once required metadata is gathered, the Readiness support team releases the assets to the appropriate site(s). Email Readiness-Support@adobe.com for additional information or clarification.
 
Q: How do I request that a new folder be created in the system?
A: Submit a Marketing Hub New Folder Request to the Marketing Hub team, and a system administrator will create the folder for you.
 
Q: Who do I contact with questions about publishing assets to the Marketing Hub?
A: Please email MarketingHub@adobe.com.

 

 

 

Marketing Hub support

 

Q: Who do I contact for a Marketing Hub support issue?
A: Please email us with all support issues. Include a screenshot of your issue to expedite the support process.
 
Q: Is there a list of known issues?
A: Yes, visit the Known Issues document.