EDI and web policies

  • Weekly reporting: Inventory and point-of-sale reports must be received by Adobe each Monday for the previous week's inventory and sales activities.
  • Reporting accuracy: All reporting files submitted to Adobe must be in accordance with Adobe's specifications, as provided on this website. Files with structural inaccuracies or data errors will be rejected and must be resubmitted with corrections.
  • Ordering worldwide: Purchase orders are received 24 hours a day, 7 days a week, excluding regular testing and data backup periods scheduled each Friday from 8pm to 1:30am, Pacific Standard Time. Orders are loaded into Adobe's sales database hourly from 7am to 6pm, Pacific Standard Time, Monday through Friday. Web orders are subject to review.

Standard EDI policies

  • EDI transmissions and documents: Adobe and distributor/reseller, each at their own expense, will acquire the equipment, software, service, testing, and training for systems use and facilities for sending and receiving information to each other by means of EDI transmissions.
  • Service providers: Each party shall transmit documents using the services of any third-party service bureau ("Service Provider") it designates for the delivery and receipt of any EDI message.
  • Functional acknowledgements: Each time a document is sent, it is the responsibility of the receiving party to send a functional acknowledgement of that transmission.
  • Document changes: Any change requested for a transmitted document must be mutually acceptable to both the sender and the receiver of the transaction.

Purpose of EDI policies

The purpose of Adobe's EDI policies is to set forth the standards and contract terms for all of Adobe's EDI-based transactions with Adobe's reseller and distribution channel partners.

EDI document standards

Adobe requires adherence to ANSI X.12 or EDIFACT standards for all partners that wish to complete any EDI transactions with Adobe.


Adobe will accept either ANSI X.12 or EDIFACT reporting standards from its trading partners, regardless of their geographic location. Typically, partners in North America select ANSI X.12 as their standard, while international partners trade using EDIFACT. New partners may want to consider local support issues before choosing between standards. If a partner in North America trades mostly with international partners, they may find EDIFACT more practical to implement than ANSI X.12. Should a partner decide to change standards, they will need to follow Adobe's procedure for new trading partner implementation.

EDI requirements

All trading partners agree to comply with the following:

  • Completion of EDI implementation steps, including full testing
  • Acceptance of full financial responsibility for implementation and maintenance of EDI
  • Transmission of data via a service provider such as a value-added network (VAN)
  • Adherence to either ANSI X.12 or EDIFACT standards, as specified in Adobe's implementation guides
  • Consistent, accurate, timely reporting in accordance with Adobe's processing schedule