Business Catalyst / Features
|
Show me:
|
|
Capture customer transactions and activity, and make the most of your valuable CRM information with Adobe Business Catalyst. Seamlessly connect your CRM databases to easily create and manage forms, store orders, blog posts, subscriptions and more.
Drag-and-drop web form builder
Rapidly build and deploy web forms — from basic contact forms to customer surveys. Just select the fields you want, and then drag and drop to arrange the order — no coding needed.
Easy lead capture
Capture various customer actions automatically — from web form submissions to online store orders. Filter, search, and manage leads with just a few clicks.
Live feed of customer activity
Get a real-time view of your customer activity. Online store orders, blog comments, forum posts, and more are tracked and listed to keep you informed.
Centralized order management
Manage customer contact details, past web form submissions, e-commerce orders, zone subscriptions, email subscriptions, and more all from your centralized Admin Console.
Multistep process workflows
Automate business processes with multistep workflows that track and verify transactions, escalate issues when needed, and help you respond to customers faster.
Detailed reporting
Create detailed reports based on defined criteria, such as case submitted or time spent in your online store. Easily export data in a range of formats for analysis offline.
Note: Features vary by plan. For a feature-by-feature plan breakdown, refer to the buying guide and FAQ.
