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Business Catalyst / Features

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CRM Database Online Store

 

Enjoy tight integration with Adobe tools
Easily manage hosted content
Set up an online storefront
Manage your customer database
Send targeted email newsletters
Choose from a wide range of built-in modules
Analyze customer activity
Trust Adobe hosting
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Enjoy tight integration with Adobe tools

Work in a familiar editing environment and enjoy a seamless web publishing experience using the Adobe® Business Catalyst® service. Powerful extensions to Adobe Dreamweaver® and Adobe Muse™ software make it easy to work within your preferred environment.

Single sign-on and Dreamweaver integration

Single sign-on and Dreamweaver integration

Create, manage, and publish sites without worrying about server details. With single sign-on and integration with Adobe Dreamweaver, get immediate access to templates and dynamic modules.

Seamless publishing from Adobe Muse

Seamless publishing from Adobe Muse

Create new sites with a few clicks and upload to Business Catalyst using Adobe Muse for fast, seamless publishing.

Part of Creative Cloud

Part of Creative Cloud

Receive five Business Catalyst webBasics sites for personal or client projects as part of the Adobe Creative Cloud™ membership.

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Easily manage hosted content

Take control over the look and feel of your sites. With a one-stop approach to content management, Business Catalyst makes it easy to build your website, without constrictive theme frameworks. Use a prebuilt template or your own HTML/CSS — it's your choice.

Timesaving templates, pages, and modules

Timesaving templates, pages, and modules

Save time, preserve consistency, and avoid duplication. Choose page elements for a basic template to wrap your pages, and then layer on built-in modules with a few clicks.

Search-friendly features

Search-friendly features

Enjoy SEO features out of the box, with 301 redirects, search engine–friendly URLs, customizable metatags, and integration with Google webmaster tools.

Intuitive, real-time editing

Intuitive, real-time editing

Use an intuitive, powerful in-context editing tool to browse your website just as a visitor would through a web browser, and then point and click to edit content in real time.

Customization for mobile

Customization for mobile

Customize the look and feel of your site across a growing range of phone and tablet devices. Assign desktop, tablet, and phone variations using HTML5, CSS3, and jQuery.

Access on the go

Access on the go

Keep an eye on business performance wherever you are. An Admin Console for tablets provides HTML5 charts for reports and iPad support for the WYSIWYG editor.

Accurate device detection

Accurate device detection

Stop manually adding detection code for the latest devices. Easily render mobile-optimized content based on your visitor's device type using a simple system tag.

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Set up an online storefront

Set up a powerful, SEO-friendly online store, without the pain of custom coding or tedious configuration. Benefit from e-commerce capabilities that are built right into the platform.

Online selling

Online selling

Sell products or services, complete with inventory management, product attributes, and shipping dimensions. Upload and charge for eProducts and limit download allocation.

Integrated CRM for order management

Integrated CRM for order management

Maintain a history of orders or offer loyalty bonuses to repeat purchasers. Every order is linked to a unique customer record in the built-in CRM database.

Offer discounts, vouchers, and referrals

Offer discounts, vouchers, and referrals

Help boost profits and deliver better bottom-line results with powerful sales tools such as discount codes, gift vouchers, referral tracking, and affiliate programs.

Easy billing and shipping integration

Easy billing and shipping integration

Make your online store setup a truly turnkey experience. Business Catalyst integrates with a global range of payment gateways and shipping providers.

Automation of recurring orders

Automation of recurring orders

Sell products with built-in recurrence, if your payment gateway supports it. This helps you easily sell ongoing subscription services.

QuickBooks integration

QuickBooks integration

Use the QuickBooks Web Connector (version 5 or later) to easily sync your Business Catalyst orders with QuickBooks.

Database migration

Easily migrate your existing database using a simple spreadsheet format. A powerful export tool provides an easy, reliable database backup.

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Manage your customer database

Offer better service to your customers without coding or reconfiguration. Rely on a  built-in CRM database that is integrated with web form, e-commerce, membership, and content management features for ease of use and efficiency.

Drag-and-drop web form builder

Drag-and-drop web form builder

Rapidly build and deploy web forms — from basic contact forms to customer surveys. Just select the fields you want, and then drag and drop to arrange the order — no coding needed.

Easy lead capture

Easy lead capture

Capture various customer actions automatically — from web form submissions to online store orders. Filter, search, and manage leads with just a few clicks.

Live feed of customer activity

Live feed of customer activity

Get a real-time view of your customer activity. Online store orders, blog comments, forum posts, and more are tracked and listed to keep you informed.

Centralized order management

Centralized order management

Manage customer contact details, past web form submissions, e-commerce orders, zone subscriptions, email subscriptions, and more all from your centralized Admin Console.

Multistep process workflows

Multistep process workflows

Automate business processes with multistep workflows that track and verify transactions, escalate issues when needed, and help you respond to customers faster.

Detailed reporting

Detailed reporting

Create detailed reports based on defined criteria, such as case submitted or time spent in your online store. Easily export data in a range of formats for analysis offline.

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Send targeted email newsletters

Create targeted recipient lists and send personalized email marketing campaigns with just a few clicks. The integrated CRM builds a customer database in the background to maximize your results.

Complimentary monthly emails

Complimentary monthly emails

Invent unlimited campaigns and send as many newsletters as you like. The number of newsletters included each month vary depending on plan level. See the Subscriptions Buying Guide for more details

Loyalty-driven newsletters

Loyalty-driven newsletters

Automate a series of newsletters to send over a matter of days or months, based on the customer's subscription date or an important date such as the customer's birthday.

Targeted marketing

Targeted marketing

Tap into a built-in CRM database for targeted marketing lists based on past orders, web form responses, and more. Create lists manually or import lists from other applications.

More than just click-throughs

Track customer actions after click-through to measure the true effectiveness of your email campaigns — in addition to tracking open and click-through rates.

A range of newsletter templates

A range of newsletter templates

Choose from a range of hundreds of professional email templates. A simple wizard makes it easy to select a list and send the campaign to your customer base.

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Choose from a wide range of built-in modules

Say good-bye to plug-ins or server-side coding with a range of built-in modules. Quickly and easily implement advanced functionality to meet complex business requirements.

Integrated site search engine

Integrated site search engine

Help visitors find what they’re looking for faster with customized search engines. Just point and click to populate custom search modules and add them to any page.

Stunning photo galleries

Stunning photo galleries

Upload images to a gallery folder and insert the module on a page. Bring your photo galleries to life with interactive lightbox effects and intuitive navigation for visitors.

 

Ad rotation

Ad rotation

Rotate advertisements in HTML, SWF, or an image format, and then track impressions and click-throughs to measure ROI.

Self-help with announcements and FAQs

Self-help with announcements and FAQs

Turn your website into a 24-hour self-service center — helping save valuable time answering customer emails. Post recent news items, press releases, and questions to drive traffic.

Event management

Event management

Easily collect bookings for a seminar, concert, or event. Provide online booking forms, collect payments, set capacity limits, and automate follow-up emails.

Point and click menu building

Point and click menu building

Keep menus consistent. Point and click to add items to dynamic menus for a page or template. Every time you add a new item, it's instantly visible on the website.

Web apps without coding

Web apps without coding

Build powerful web applications with the Business Catalyst web apps framework. Point and click to define mini-databases and allow users to add new items intuitively.

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Analyze customer activity

Record various interactions customers have with your site, and use advanced tools to track and report on those interactions. Powerful reporting tools cover most aspects of your online business — from web page views to online store orders.

Performance analysis

Performance analysis

Track top-performing pages, most popular online products, order volume, and more. You get everything you need to monitor, measure, and analyze performance.

No extra tracking code

No extra tracking code

Forget manually adding complex tracking codes to each individual page. Take advantage of a range of powerful reporting tools, built in and ready to go.

Performance monitoring

Performance monitoring

Access key metrics, charts, and a live feed of customer activity every time you log in to keep your finger on the pulse of your business.

E-commerce and customer reports

E-commerce and customer reports

Easily set up custom e-commerce and customer reports for anytime access. Drill down into your business performance data or export it to Excel, PDF, and CSV formats.

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Trust Adobe hosting

Forget about installing server patches or updates with the Business Catalyst hosted and managed service. Your sites receive all new features automatically, saving you time and worry.

Custom domain name

Custom domain name

Add your own custom domain name to your Business Catalyst site, and receive a DNS management service for managing your records with Adobe.

More secure web hosting

More secure web hosting

Rest easy with hosting from Adobe. Business Catalyst is a completely hosted and managed platform that includes reliable hosting for your site and file assets.

Email hosting and webmail

Email hosting and webmail

Set up and manage multiple email accounts from within the Admin Console. The email service supports both IMAP and POP3 protocols and a webmail interface for on-the-go access.

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Note: Features vary by plan. For a feature-by-feature plan breakdown, refer to the buying guide and FAQ.

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