FAQ

No. Your Creative Cloud desktop applications (such as Adobe® Photoshop® and Illustrator®) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.

An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.

For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.

 If you're interested in moving to Creative Cloud, here are a few options available as applicable for a limited time:

• Students and teachers: Creative Cloud is offered at US$19.99 a month through June 25.
• Existing Adobe Creative Suite® customers, CS3 or later: Special offer of US$29.99 a month (US$19.99 a month for CS6 users) is available through July 31.
• Creative Cloud for teams (4–10 members): Creative Cloud is offered at US$39.99 a month for each team member through August 31.

Promotional pricing applies to the first year of Creative Cloud membership. For more information about our plans, visit the Creative Cloud membership plans page.

We plan to sell Creative Suite 6 for use on supported platforms indefinitely. Learn more.

If you cancel or downgrade your paid membership, you'll still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.

Your account will be downgraded to a free membership, which includes 2GB of storage.  If you're using more than 2GB of storage, you will not be able to sync files until the amount of online disk space used in your account drops below your allotted amount.

If you are over your quota, you have 90 days to reduce your online usage or you may lose access to some or all of your files through the Creative Cloud website.

No. Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files.

There are a number of new features that will be coming soon to Creative Cloud. These include file syncing on the desktop, file versioning and private folder sharing; and Sync Fonts, which will revolutionize the way you work with type by helping you quickly find the perfect font from the growing library of Adobe Typekit fonts, sync it to your computer, and have it immediately available for use in any desktop application. We expect all of these features to be available to Creative Cloud members in the near future.

Creative Cloud brings together everything you need to create your greatest work. One simple membership gives you and your team access to the very latest versions of all the Adobe professional creative desktop applications like Photoshop, Illustrator, and more — plus new features and upgrades as soon as they're available. Cloud storage and file syncing capabilities allow you to reliably access your files wherever you are, even on your mobile device, and you can share concepts with clients or colleagues more easily than ever. Cloud-based services let you build and publish websites, mobile apps, iPad publications, and content for any medium or device. And with Behance® integration, you can publish your customized portfolio on your own URL and plug into the world's largest creative community to get inspired, get feedback, and find new opportunities. With Creative Cloud, your entire creative world gets its own central dashboard to keep your ideas, files, fonts, settings, notifications, desktop applications, and team members in sync.

Our vision for Creative Cloud is beyond just offering our creative applications for download. We're building a platform that lets you work when and where you want and makes the community a key part of the creative process.

Enabling cloud-based workflows is a main area of focus for this and future releases, with the goal of making it easier to work across multiple machines and devices, as well as allowing collaboration and discovery within the creative community. The new naming reflects this focus.

No. Your Creative Cloud desktop applications (such as Photoshop and Illustrator) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.

An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.

For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.

No. Creative Cloud lets you install each application individually whenever it works best for you. Mix and match whatever you want — you have the freedom to choose which applications to install.

Yes, files created by the Creative Cloud apps can be shared like any other file. For example, you can share files through email, FTP, and so on.

In addition, Creative Cloud sharing features let you share files with people who aren't members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, view relevant metadata, comment, and even download files for editing.

No. You are not required to install any new version of the desktop applications available in Creative Cloud. You can continue using your current version of the product as long as you have an active membership. You have flexibility on when you install a new release to take advantage of new product features, if you choose to do so.

Yes, your existing Creative Suite installation will not be affected by installing the new CC applications. For example, you can install and use both Photoshop CS6 and Photoshop CC on the same computer.

You will continue to have access to free Creative Cloud member benefits, and if you saved your work to your computer you will continue to have access to those files. You will no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership.

If you purchased an annual individual membership plan and you cancel after the first 30 days but before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

The new CC apps, such as Photoshop CC and Illustrator CC, and Creative Cloud features, such as Sync Settings, desktop notifications, integration with Behance, and desktop notifications, will be available exclusively to Creative Cloud members on June 17, 2013. Learn more.

If you are an active Creative Cloud member, with a Complete, Single App, or Creative Cloud for teams membership, the new CC apps will be available for you to download and install from the Creative Cloud site on June 17. As always, it’s your choice when you want to download and install the new versions.

If you're interested in moving to Creative Cloud, there are a few options available to you as applicable:

1. Student & Teachers – Creative Cloud is offered at $19.99/month
2. Existing customers CS3 and later – special offer of $29.99/ month
3. CC for teams (4-10 members) - Creative Cloud is offered at $39.99 a month for each team member

For more information about our plans, please visit our Creative Cloud membership plans page.

Creative Cloud is available for individuals, teams and small businesses, and enterprises (such as large companies, government agencies, and educational institutions).

Creative Cloud for individuals is for people who work on their own such as freelancers and students. You can choose from Creative Cloud complete membership, Creative Cloud complete membership for students and teachers, and Creative Cloud single-app membership. Creative Cloud for individuals is available from Adobe.com and select retailers and etailers.

Creative Cloud for teams is for small and midsize organizations and is available as a complete membership. Creative Cloud for teams is available from Adobe.com and through a worldwide network of resellers.  Learn more about Creative Cloud for teams.

Creative Cloud for enterprises is for large organizations and institutions in commercial businesses, education, and government, and is offered as a term-based volume Enterprise Term License Agreement (ETLA). This agreement can be customized to purchase and deploy select apps and services to fit the needs of your organization and the users. Companies interested in Creative Cloud for enterprise can contact their Adobe account executive.

Additionally, for organizations that are unable to deploy cloud services, we offer Creative Cloud desktop apps through a Creative Cloud Desktop Applications subscription for government agencies, and via the Adobe Education Enterprise Agreement (EEA) for educational institutions through the channel.

View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses.

Currently, the Creative Cloud website is available in English, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. The goal is to make Creative Cloud as widely available as possible. See the tech specs for available language options for Creative Cloud desktop applications and services.

Annual plans for complete and single-app membership, as well as Creative Cloud for teams, offer the best price and require an annual commitment. Cancellation charges for annual plans do apply after the first 30 days. 

You also have the option to select a month-to-month plan and pay a higher monthly price with no commitment. All plans purchased on Adobe.com are billed monthly.

If you are interested in getting access to just one desktop app, we offer a Single App membership plan for most of our products. See more details here:  http://www.adobe.com/products/creativecloud/buying-guide.html. However, if you think you might want access to additional apps or services, it is more cost effective to join the Complete plan as it gives you access to all of the Creative Cloud desktop apps and services.

A Single App membership plan gives you access to the latest version of one desktop app of your choice, plus updates and upgrades the moment they are released, 20GB of online storage for file sharing and collaboration, a customized online portfolio on your own URL with Behance ProSite, and integration with Behance so you can find inspiration, showcase your work, get feedback, and gain global exposure. You also get access to the following services (available in June): the new Creative Cloud desktop app so you can keep track of your creative world in a single activity stream, improved collaboration through folder sharing and file versioning, and the ability to sync your settings, fonts and colors (in select apps, with more to come soon).

Your credit card will be charged when the order is processed. You will receive an order confirmation email.  To update your information, sign in to creative.adobe.com and update your billing information under My Account.

When you purchase directly from Adobe, the cost of an annual membership will not go up during the first 12 months of your membership. It is possible that the cost of the month-to-month membership will increase, but if it does, you will be notified and given the opportunity to cancel.

Adobe also offers prepaid cards through retailers and resellers that allow you to buy membership with an upfront payment.

You can prepay for one year of membership when you purchase through a retailer or etailer (like Amazon). This gives you the same price as purchasing an annual plan directly from Adobe, but you pay up front instead of monthly.

No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account.

If you bought directly from Adobe within the last 30 days, you can contact Customer Service to return the product. Any product purchased from a seller other than Adobe may only be returned to that seller, in accordance with the seller's return policy.

No. The new CC versions of the desktop applications are available only through Creative Cloud offerings for individuals, teams, and enterprise. We do not have any current plans to release future CC tools outside Creative Cloud.

However, for organizations such as government agencies and educational institutions that are unable to deploy cloud services, we offer Creative Cloud desktop apps through a Creative Cloud Desktop Applications subscription for government agencies, and via the Adobe Education Enterprise Agreement (EEA) for educational institutions through the channel.

Desktop tools that were part of the Creative Suite family, as well as Adobe Muse™ CC and Edge Tools & Services, are now available only as part of Creative Cloud. The new CC apps are an integral part of Creative Cloud and have been reinvented to support a more intuitive, connected way of creating. Other desktop tools, such as Adobe Acrobat® and Photoshop Lightroom®, continue to be available outside Creative Cloud.

For information about specific products, refer to the specific product pages.

We plan to sell Creative Suite 6 for use on supported platforms indefinitely. To learn more, visit: http://www.adobe.com/products/cs6.html.

As Adobe continues to focus on delivering world-class innovation through Creative Cloud and digital fulfillment, we will be phasing out shrink-wrapped, boxed versions of Creative Suite. Electronic downloads for Creative Suite products will continue to be available from both Adobe.com, as well as reseller and retail partners.

For Europe, Adobe charges a consistent Europe-wide VAT of 23%.  As a company incorporated in Ireland, Adobe is required to charge the Irish VAT of 23% for sales on Adobe.com. Note that for Europe, prices on Adobe.com are currently displayed inclusive of VAT.

In 2015, the regulations are expected to change, and we’ll be able to charge VAT based on the customer’s location. For example, a UK customer will pay 20% VAT, a German customer 19% VAT, and so on.

We intend to make Creative Cloud as widely available as possible. Adobe will share more details about country availability over time. While individual membership may not be available in your country, you may be able to purchase a team membership in your country via Adobe's network of resellers.

CS6 is also available for sale worldwide, including in countries where no Creative Cloud offering exists yet.

If you purchased your membership directly from the Adobe website, it begins as soon as the order is fulfilled by the Adobe Store. Just sign in to your account on creative.adobe.com.

If you purchase your individual membership at a participating retailer or online store, it begins as soon as you enter your redemption code on creative.adobe.com and click Get Started.

If you are purchasing a team membership through a participating reseller, your membership term begins when you add seats to your account.

Visit the Creative Cloud download and install forum or troubleshoot specific issues.

Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.

You can find the Creative Cloud terms of use here.

Find information on how to change your account; update credit card details; or upgrade, renew, or cancel your membership here. 

The CC applications are next generation of the creative desktop applications, like Photoshop and Illustrator, which are available as part of your Creative Cloud membership. The new CC apps are an integral part of Creative Cloud and have been reinvented to support a more intuitive, connected way of creating.

Adobe plans to add new applications, features, and updates to Creative Cloud on an ongoing basis. As these features become available, notifications are sent to users through their activity stream in the Creative Cloud desktop app. Customers can also keep up to date on what's new in Creative Cloud by following the Creative Cloud blog.

The new CC versions of the desktop applications are available only through Creative Cloud offerings for individuals, teams, and enterprise. We do not have any current plans to release future CC tools outside Creative Cloud.

However, for educational institutions that are unable to deploy cloud services, we offer Creative Cloud desktop apps through a Creative Cloud Desktop Applications subscription via the Adobe Education Enterprise Agreement (EEA) for educational institutions through the channel.

Yes. Creative Cloud paid members have access to a select set of archived versions of the desktop apps. Starting with CS6, select versions of each of the desktop creative apps will be archived and available for download. Archived versions are provided "as is" and are not updated to work with the latest hardware and software platforms.

Many of the Creative Cloud desktop applications provide the ability to export files to the Creative Suite 6 version of that same application. Creative Suite 6 products are available via a perpetual software license.

Adobe plans to continue to support the ability to export to Creative Suite 6 in the applications that have that capability now.

New features added to the desktop applications after Creative Suite 6 may not be supported in the exported file, or by the Creative Suite 6 application.

The following applications support the ability to export to the CS6 version of the application:

• Photoshop
• InDesign®
• Illustrator
• Flash® Professional
• Dreamweaver®
• After Effects®

Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases.

New features added to the above list after Creative Suite 6 may not be supported in the exported file, or by the Creative Suite 6 application.

To take advantage of all the great features in the new Creative Cloud desktop apps, customers should upgrade to a newer version of Mac OS X. Some of the new CC apps do not support v10.6 and will not install. Minimum system requirements for each Creative Cloud app can be found on the tech specs page on Adobe.com.

Note that if you are on Mac OS X v10.6, you will have to install products that are compatible with v10.6 via Adobe Application Manager.

The following Creative Cloud apps support Mac OS X v10.6.8 and later:

• Extension Manager
• Illustrator
• InCopy®
• InDesign
• Adobe Muse

Products not listed here are not supported on Mac OS X v10.6.

Adobe has performed limited testing on other Creative Cloud desktop apps on Mac OS X v10.6, but these apps are expected to have issues with features and functionality.

With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Photoshop CC and Lightroom also require 64-bit on Mac OS.

By optimizing code for 64-bit operating systems, Adobe is able to deliver the performance gains that creative professionals require. Most of Adobe's pro video applications now require a 64-bit operating system, but the majority of video professionals have already transitioned to 64-bit capable systems, such as Mac OS X v10.7 (Lion) or v10.8 (Mountain Lion), or 64-bit versions of Microsoft® Windows® 7 or Windows 8. Because 64-bit operating systems offer superior performance, current and future releases of most of the Adobe professional video and audio applications will not support 32-bit operating systems.

No. To run the Creative Cloud pro video and audio applications, you will need a 64-bit version of either Windows 7 with Service Pack 1 or Windows 8, or on a Mac, Mac OS X v10.7 or v10.8.

Note: Windows XP and Windows Vista® support have been discontinued, including 64-bit versions of those platforms. Mac OS X v10.6 (Leopard) and earlier are not supported for use with the Adobe professional video and audio applications.

If you are using an incompatible operating system, Adobe recommends that you upgrade to a 64-bit edition of Windows 8 or Mac OS X v10.8.

If you have questions about using Creative Cloud software, visit the support page.

Creative Cloud is hosted on Amazon Web Services™ (AWS) in the United States, Europe, and Asia. AWS offers a reliable platform for software services used by thousands of businesses worldwide. AWS provides services in accordance with security best practices and undergoes industry-recognized certifications and audits: PCI DSS Level 1, ISO 27001, FISMA Moderate, HIPAA, and SAS 70 Type II. This means that Creative Cloud members benefit from the latest in security practices for stored assets.

For more information, visit Amazon Web Services.

Adobe uses industry-leading security engineering processes to build its products. With Creative Cloud, security is considered at every level, from applications to networks to physical facilities. In addition to the latest technologies, Adobe adheres to the latest best-practice policies regarding online security.

Creative Cloud uses industry-leading encryption technology to protect our members' data. When you use the service and transfer files, 256-bit AES Secure Sockets Layer (SSL) encryption is used for both user authentication and data transfer encryption, helping to ensure that your data and documents are available only to you and the users you authorize. This is the same industry-leading technology used by the world's financial institutions and governments. The service issues a session cookie only to record authentication information for the duration of a specific session. The session cookie does not include the username (Adobe ID) or password of the user. For stored Creative Cloud assets, users benefit from the industry-leading security and certifications provided by Amazon Web Services.

Creative Cloud leverages firewall protection, intrusion detection systems, SSL encryption, and proprietary protocols to protect your important information. The services are hosted in a protected server environment that uses a firewall and other advanced technology to help prevent interference or access from outside intruders.

Services hosting facilities are protected by multiple layers of physical security, and only authorized personnel may access the facilities and servers. In addition, all facility access is logged, and logs are regularly reviewed and protected from outside access. All data center equipment has physical protections in place against data theft and environmental hazards in order to prevent assets from being lost, damaged, or compromised and to prevent interruption in business activities.

There are no restrictions on the file types you can store in Creative Cloud.

Additional storage will be available for purchase later in 2013. If you have reached your storage limit, contact Adobe Customer Service.

Every time you create a new version of a file in Creative Cloud, the previous version is saved and stored. You can create an unlimited number of previous versions, which are saved for 10 days and do not count against your storage total. Only the most recent version will count against your storage total.

If you cancel or downgrade your paid membership, you will still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.

Your account will be downgraded to a free membership, which includes 2 GB of storage.  If you are using greater than 2 GB of storage, you will not be able to sync files until the amount of online disk space used in your account drops below your allotted amount.

If you are over your quota, you have 90 days to reduce your online usage or you may lose access to some or all of your files through the Creative Cloud website.

No. Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files.

Behance, which joined Adobe in December 2012, is the leading online community to showcase and discover creative work. Creatives update their work in one place to broadcast it widely and efficiently. Companies explore the work and access talent on a global scale. As a Creative Cloud member, you can now easily create a customized portfolio and post your work directly to Behance from Creative Cloud and the Creative Cloud desktop apps.

ProSite is a personal portfolio site builder that stays in sync with your projects on Behance and transforms a public Behance portfolio into a fully customized personal portfolio on your own URL. All paid Creative Cloud memberships now include a free subscription to Behance ProSite (valued at US$11 per month, or US$99 per year).

Yes, Creative Cloud and CC desktop apps like Photoshop allow you to share directly to Behance. Learn more about how to share to Behance from Creative Cloud.

The free membership provides access to powerful file syncing and sharing features, 2GB of storage space, free levels of Adobe services, and access to 30-day free trials of all Creative Cloud applications and other Adobe desktop applications, such as Acrobat and Lightroom.

As a Creative Cloud free member, you can download trial versions of the Creative Cloud desktop applications from the Creative Cloud website.

Yes.  You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch.

Creative teams have specific creative, collaboration, and administrative requirements to help them deliver their best work. We designed Creative Cloud for teams to meet these needs.

With Creative Cloud for teams, you not only get access to every Creative Cloud app and all future releases and innovation, but you also receive the very latest Creative Cloud services and business features your team needs to create and collaborate with their peers. This includes the ability to share private folders with 100GB of file storage per seat, maintain file versions, choose the people you want to collaborate with, and capture all activity in one place. You also receive two one-on-one consulting sessions per seat per year with Adobe's expert services support organization. You'll have centralized administration tools to make it easy for IT staff to purchase, deploy, and manage Creative Cloud along with the changing needs of your team.

Creative Cloud for teams is available from Adobe.com and through a worldwide network of resellers. Learn how the program works.

Yes, your IT administrators can block users from accessing the online services.  The online services and their URLs are listed here. 

As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.

There is no way to centrally disable access to Creative Cloud storage. If an end user has access to the web via a browser, they also have the ability to store their files in the cloud. However, if the end users are on a corporate network and using company-administered machines, the following network calls can be blocked via the organization’s firewall, thereby blocking use of storage while on the network:

• https://creative.adobe.com/api/assets
• https://creative.adobe.com/api/collections
• https://creative.adobe.com/api/share
• https://creative.adobe.com/files - port 443

Please Note: The services blocked on the web site may be accessible via other endpoints not related to the site and the site may be the only access point for services that should not be blocked. The full list of online services and their URLs are listed here.

Yes, if you are part of a large enterprise, you can work with an Adobe representative to customize a Creative Cloud solution that meets your organization's needs.  Contact your Adobe account executive to discuss deployment options.

You can purchase Creative Cloud for teams directly from Adobe.com or through a channel reseller.

If you are purchasing through a channel reseller, you need to become a member of the Value Incentive Plan (VIP) program.

You may be familiar with Adobe's CLP and TLP volume licensing programs that are available for purchasing licenses of Adobe's perpetual software. VIP is Adobe's new membership-based buying program that customers join to purchase Creative Cloud for teams through the channel. There is no cost to join VIP.

One of the unique benefits of VIP is the ability for customers to immediately download and deploy Adobe's subscription-based products while the billing cycle is still in process. Immediate fulfillment means that your employees and team members no longer have to wait for the ordering process to be complete and can start using products as soon as they are assigned a seat. 

In addition, with VIP there are no minimum purchase requirements.

Joining VIP is quick and easy. Your reseller will send you an email inviting you to join the program. Once you review and accept the terms of the program (there is no obligation to buy), you will be assigned a VIP ID for placing orders.

You can purchase Creative Cloud for teams from your reseller of choice by providing your VIP ID. A confirmation email will be sent to you when seats are added. If you purchase from two different resellers, you can use the same VIP ID or create two separate IDs, giving you flexibility in how you manage your subscriptions.

Alternatively, you can sign in to creative.adobe.com and add seats directly to your Creative Cloud for teams membership. Note that when you add seats directly through Creative Cloud, your reseller will be notified, and you will have 30 days to send a purchase order.

You can track your seats and the status of payments on a seat-by-seat basis within Creative Cloud.

If you've purchased Creative Cloud for teams through Adobe.com, you can add seats at any time and will be billed in your next billing cycle. Similarly, if you purchase seats through a reseller, you can add seats at any time. However, you will need to place an order with your reseller within 30 days to complete the transaction. If you do not place your purchase order within 30 days, you will not be able to add any more seats and your unpaid seats may be deactivated. All additional seats will co-terminate with your original anniversary date.

You can track your seats and the status of payments on a seat-by-seat basis within Creative Cloud. 

A team membership includes all of the great features and benefits that come with an individual membership, plus:

• Centralized administration: A centralized purchasing and license management console to easily assign and transfer seats at no cost, add seats, and track usage.
• Centralized deployment: Centrally deploy all Creative Cloud apps or a customized subset. Administrators can also block services and online storage access while on the corporate network.
• Additional storage: 100GB of storage per user — 5x what individual Creative Cloud members have.
• Expert support: Exclusive access to Adobe experts via one-on-one sessions (two per year, per person). Valued at US$200.

Learn more about Creative Cloud for teams.

We intend to make Creative Cloud as widely available as possible. Adobe will share more details about country availability over time. Until Creative Cloud for teams is available, you can continue to purchase licenses for CS6 through Adobe Volume Licensing.

See the latest list of countries where Creative Cloud for teams is available.

Creative Cloud for enterprise is for organizations with large deployments that require centralized provisioning and customized deployment of apps and services. Enterprises also receive enterprise customer support and expert services. Creative Cloud for enterprise also works with Digital Publishing Suite; Adobe Anywhere for video; and Adobe Marketing Cloud, which includes Adobe Experience Manager — all sold separately.

Yes, Creative Cloud for enterprise offers organizations many benefits not available with traditional, perpetually licensed software:

• The latest Creative Cloud desktop applications: Enterprises get access to the latest CC desktop applications as well as Acrobat XI Pro, Edge Tools & Services, and more.
• Custom deployment of desktop applications: Customize provisioning of specific applications by using the existing Adobe Licensing Website (LWS) infrastructure.
• Enterprise customer support and expert services: Enterprise customer support helps ensure timely assistance, with priority queuing and 24x7 telephone and email support. Schedule a dedicated one-on-one expert services session with an Adobe specialist for assistance on a specific product or workflow.
• Integration with other Adobe enterprise offerings: Creative Cloud desktop applications work in conjunction with Digital Publishing Suite; Adobe Anywhere for video; and Adobe Experience Manager, part of Adobe Marketing Cloud — all sold separately.

Customers can contact their Adobe account executive to discuss the purchase and implementation of Creative Cloud for enterprise through an Enterprise Term License Agreement (ETLA). Request a consultation now.

An Enterprise Term Licensing Agreement (ETLA) is a customizable term (subscription) volume licensing program designed for Adobe's top commercial, education, and government customers. An ETLA can be used to purchase Creative Cloud for enterprise, Acrobat, and other desktop products. An ETLA contract can be completely customized to cover individual products, multiple products, or a wide range of solutions offered by Adobe under a term licensing arrangement.

Work with your Adobe account executive regarding purchase options for Creative Cloud for enterprise. Request a consultation now.

Yes, customers can purchase Creative Suite 6 perpetual software applications via traditional volume license programs. Note that Adobe discontinued selling Upgrade Plan and Maintenance & Support plans for Creative Suite products in January 2013.

No. The desktop applications are downloaded from Creative Cloud but are installed and run locally on the desktop the way they always have. They are not streamed or virtualized in the cloud.

Yes. IT packaging tools will continue to be provided for customization and packaging of the Creative Cloud desktop applications and will output Microsoft® Windows® Installer (MSI) or Mac OS X PKG installers for enterprise deployment and imaging.

Your IT team can continue to control which apps and versions are packaged and deployed, and when. Versions can be vetted in production or via pilots before they are deployed across the organization.

Adobe provides the ability for IT to deploy anonymously without Adobe IDs for Creative Cloud for enterprise members. Adobe is working on the ability for your organization to control login into Creative Cloud by using Single Sign-On authentication via SAML 2.0, which will allow for the use of the cloud functionality including storage and services.

Yes. An administrative portal will allow granular levels of control for members of your organization. If your organization does not want to grant access to storage or a particular application, IT will have that flexibility organization-wide, for groups, or even for individuals.

Yes. Once your organization has implemented the forthcoming Single Sign-On authentication of Creative Cloud for enterprise, end users will be able to download and install creative desktop applications on their own systems using their login.

No. The former employee will not be able to log in and access the files. Only those who are still in the organization will have access to the files.

Adobe has launched a new program for education called the Education Enterprise Agreement (EEA). This program will allow term access to the Creative Cloud desktop applications that are essential for faculty, staff and students and is available through authorized channel resellers.

The EEA is a one-year or two-year term-based licensing program that helps primary and secondary schools and higher education institutions minimize the cost and complexity of providing Adobe Creative Cloud desktop applications and other software to their licensed faculty, staff, and students on institutionally owned and leased computers.*

A subset of CC applications are available via Design & Web HED Collection, Design & Web K12 Collection, and the Adobe Video Collection, plus additional add-ons are available (sold separately). For more information, click here .

For more details about the EEA program, contact your Adobe account executive or your Adobe Authorized Education Reseller.

For more details about the EEA program, contact your Adobe account executive or your Adobe Authorized Education Reseller.

Available in July, government customers will be able to purchase the Creative Cloud Desktop Applications subscription via Adobe’s CLP-G licensing program. The Creative Cloud Desktop Applications subscription includes all of the available CC apps, plus Acrobat and Photoshop Lightroom. These applications can be deployed locally and do not require server-based license validation during the term.

CLP-G is a contractual procurement program specifically setup to transact business with government agencies. For more information on how to join the program, please contact your Adobe authorized government reseller or your Adobe account executive.