FAQ
Find answers to the most commonly asked questions about Adobe® InCopy® CS4 software.
- Product information
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What is Adobe InCopy CS4 and who is it for?
Adobe InCopy CS4 software is a professional writing and editing program that tightly integrates with Adobe InDesign® CS4 software to deliver a complete solution for collaborative editorial workflow. InCopy CS4 includes workflow technology that enables designers and editors to work on the same InDesign CS4 document simultaneously without interfering with each other's work. InCopy CS4 is designed to scale to the needs of small, medium, and large content publishers. A shrinkwrapped version of InCopy is available directly from Adobe for small workgroups. Medium to large publishers can acquire powerful editorial solutions based on InCopy CS4 and InDesign CS4 from third-party developers and systems integrators.
Purchasing options:
Can I use InCopy on its own or do I have to use it with InDesign CS4?
InCopy was designed to be used with InDesign to enable a comprehensive system for multichannel content management, editing, and layout. By using the two products together, designers, writers, and editors can boost productivity by working on the same publication simultaneously without overwriting each other's contributions.
I use Microsoft Word for all my writing and editing. Why should I switch to InCopy CS4?
InCopy CS4 can help increase your efficiency, improve editorial collaboration, and make it easier for you to deliver content. You can begin writing in an InCopy document before the InDesign layout is ready, using the publication's paragraph and character style sheets to format your text and eliminating the need to reconcile Word formatting with page layout formatting in InDesign. Plus, InCopy delivers real-time copyfitting feedback, enabling you to write to fit based on a target word or column inch count — something Word can't do.
Is InCopy CS4 included as a component of any editions of Adobe Creative Suite® 4?
No. InCopy is available only as a standalone product and is not included in any of the Creative Suite editions. A license can be purchased directly from Adobe or via TLP or CLP through any major reseller partner.
Why is InCopy CS4 offered separately from the Creative Suite 4 editions?
Professional editors are the primary users of InCopy CS4 and generally don't require the full functionality of Creative Suite, while the designers they work with do. As a result, it makes sense to offer InCopy and the Creative Suite 4 editions separately. Designers can make full use of Creative Suite 4, while the editors they work with can easily integrate standalone InCopy CS4 with InDesign CS4 in a collaborative editorial workflow.
How is InCopy CS4 relevant to graphic designers who are using InDesign for page layout and production?
InCopy CS4 includes editorial workflow technology that enables designers and editors to work on the same InDesign document simultaneously without interfering with each other's work. InCopy CS4 gives editors 100% accurate information about line breaks and up-to-the-minute visual feedback about page design, so editors can copyfit text with insight into how the copy and design interact. This support for parallel workflows reduces the number of review and revision cycles and ultimately streamlines the time it takes to get publications to market. It also puts copyfitting control back in the hands of editors.
Can I upgrade from InCopy to a Creative Suite 4 edition?
Unfortunately, there is no upgrade path from InCopy to any of the Creative Suite editions.
What resources are available to me if I decide to use InCopy?
Before purchase, you can explore the features of InCopy CS4 by downloading the trial version. Additionally, you'll find detailed product information on the InCopy CS4 web pages and can communicate with other users in the InCopy user forum. Other resources include:
- Training titles at lynda.com and Total Training
- Video tutorials on Adobe TV
- Articles in the InCopy e-zine
- Community connection through the InDesign User Group
Is a Chinese Simplified, Chinese Traditional, and Korean (CCK) version of InCopy CS4 available?
Yes. Adobe has introduced a CCK version of InCopy CS4 that integrates tightly with the CCK version of InDesign CS4. InCopy CS4 fully supports Asian typography, so editors can work with 100% accurate information as they write, edit, and copyfit text. In addition, InCopy provides highly productive editorial tools to help editors prepare copy more efficiently for publication. Together, InCopy CS4 and InDesign CS4 introduce a revolutionary new collaborative editorial workflow to professional Chinese and Korean publishing.
Does InCopy offer a solution for large publishing environments?
Yes. If you require a custom solution built on top of core InCopy technology, systems integrators worldwide can provide InCopy and InDesign software–compatible publishing systems. For more information, see integrated solutions for large-scale publishing.
- Trial information
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Availability and use
Does Adobe have trial versions of Adobe Creative Suite 4?
Yes. To help you evaluate Adobe's creative software for upgrade or purchase, we offer "try and buy" versions of the premium editions of Adobe Creative Suite 4 software as well as each individual application, such as Adobe InDesign® CS4 or Flash® CS4 Professional, in many of the languages in which we ship. These trial versions are fully functional, so every feature and aspect of the product is available for you to test-drive.* These product trials can easily be converted for unrestricted use without needing to reinstall the software in most cases.
The trial period begins on the first day that you launch the software and continues for 30 days (a counter appears each time you launch to help you track the elapsed time). When the trial expires, you must purchase the software to continue using it.
*Adobe Encore® CS4 software is not available as a trial. Encore CS4 will be installed as part of the trial DVD set for Creative Suite 4 Production Premium and Master Collection but will not be available for use until you purchase. The trial versions of Adobe After Effects® CS4, Flash CS4 Professional, Adobe Premiere® Pro CS4, and Soundbooth® CS4 software do not include some features that depend on software licensed from parties other than Adobe. For example, some codecs for encoding MPEG formats are available only with the full version of these products. HDV, XDCAM, and AVCHD formats and sequence presets are not supported in the trial for both Mac OS and Windows®. Adobe Media Encoder export does not include MPEG-4, MPEG-2, MPEG-2 DVD, or MPEG-2 Blu-ray as export formats in the trial. The file importer does not recognize file types that are not included in trial mode (such as MPEG and XDCAM files). HDV is not included as a capture format in the Mac OS version of the trial.
Which products are available as a trial, and in which languages?
DVD trials
Available to order as a DVD setProduct Languages Adobe Creative Suite 4
Design PremiumEnglish, French, German, Japanese Adobe Creative Suite 4
Web PremiumEnglish, French, German, Japanese Adobe Creative Suite 4
Production PremiumEnglish, French, German, Japanese Adobe Creative Suite 4
Master CollectionEnglish, French, German, Japanese Trial downloads
Product Languages Adobe Acrobat® 9 Pro English, French, German, Japanese Adobe After Effects CS4 English, French, German, Italian, Japanese, Spanish Adobe Contribute® CS4 English, French, German, Italian, Japanese, Korean(Windows® only), Spanish Adobe Dreamweaver® CS4 English, French, German, Italian, Japanese, Korean (Windows only), Spanish, Swedish Adobe Fireworks® CS4 Dutch, English, French, German, Italian, Japanese, Korean (Windows only), Spanish, Swedish Adobe Flash CS4 Professional English, French, German, Italian, Japanese, Korean (Windows only), Spanish, Swedish Adobe Illustrator® CS4 English, French, German, Italian, Japanese, Korean, Spanish, Swedish Adobe InCopy® CS4 Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Spanish, Swedish Adobe InDesign CS4 Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Spanish, Swedish Adobe Photoshop® CS4 Extended Dutch, English, French, German, Italian, Japanese, Korean, Spanish, Swedish Adobe Premiere Pro CS4 English, French, German, Italian, Japanese, Spanish Adobe Soundbooth CS4 English, French, German, Italian, Japanese, Spanish When will Creative Suite 4 trials be available?
Trials for all products are available now. Choose your trial.
How do I get a product trial?
You have two choices:
- Download a trial version of an individual creative application, such as InDesign CS4 or Flash CS4 Professional, directly from the Adobe.com download pages at no charge.
- Purchase a trial DVD set of any of the Adobe Creative Suite 4 premium editions (for example, Design Premium or Web Premium) from the Adobe Store. Creative Suite 4 editions integrate multiple creative tools into unified design environments for print, web, interactive, mobile, and video and film production. Because of potentially long download times, the suite edition trials are available only on DVD sets.
What does it cost to get a Creative Suite 4 trial DVD set, and why is there a charge for them?
Prices for the trial DVDs are listed in the following chart and include shipping and handling. This charge helps cover the cost of producing and distributing the DVD sets.
U.S. Europe Japan Asia Pacific Design Premium US$10.99 EUR 10.0 JPY 1,850 US$19.99 Web Premium US$10.99 EUR 10.0 JPY 1,850 US$19.99 Production Premium US$15.99 EUR 13.0 JPY 2,350 US$24.99 Master Collection US$15.99 EUR 13.0 JPY 2,350 US$24.99 The DVD sets can serve as your backup media if you choose to convert from trial to purchase at the end of 30 days. (Alternatively, you can choose to have a full product box delivered to you when you purchase, and simply use this serial number to convert the trial you already installed.)
What if I get a trial version of a Creative Suite 4 edition, but have time to try only one or two components in the 30-day trial period? Can I still try the others later?
No. Each edition of Creative Suite 4 is a complete integrated product that is bound by the 30-day trial period. For example, Creative 4 Design Premium integrates these components: InDesign CS4, Photoshop CS4 Extended, Illustrator CS4, Flash CS4 Professional, Dreamweaver CS4, Fireworks CS4, and Acrobat 9 Pro with Adobe Bridge CS4, Device Central CS4, and Version Cue® CS4. Launching any one of these initiates the 30-day trial period. You must then evaluate these components within the 30-day window.
Can I extend the trial period longer than 30 days?
Unfortunately, you may not extend a trial version once it expires at the end of 30 days, nor can you install another copy of the same trial version onto the same computer to try again.
Can I convert my trial to an unrestricted version?
Yes. With Creative Suite 4, you can convert your trials with even more flexibility. If you have tried an individual component such as Photoshop Extended CS4, you can either convert that directly to the same product or convert it to one of the Creative Suite 4 editions that contains Photoshop CS4 Extended. Alternatively, if you tried an edition of Creative Suite 4 but decide to buy an individual component that is part of that edition, you can simply enter the serial number for the purchased product to convert your trial to the individual product you want.
See more specifics later in this FAQ on how to convert your trial.
Maximizing your trial experience
Are there resources available to help me evaluate the trial software?
Yes. If you have opted to receive e-mail communications from Adobe, for some product trials you may receive a series of communications with helpful resources and tips to get the most from your trial. There are also additional free resources available to you:
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To explore the new features and get started quickly, visit Adobe Bridge Home, Home, an online channel available in Creative Suite 4, to discover product videos, tutorials, tips, and resources that can help you work smarter and faster, making the most of your software trial. This content is refreshed on a regular basis.
Access Adobe Bridge Home by launching a Creative Suite 4 product and choosing File > Browse In Bridge. (Note: Adobe Bridge Home is not available in Acrobat 9 Pro, Contribute CS4, or Soundbooth CS4.)
- Get tips, tricks, and inspiration from top creatives: Find out what features top designers love most, learn how they use Adobe applications, and get tips on moving between them. View a gallery of their work in this interactive experience.
- Watch Adobe TV, your online source for expert insight and inspiration. Feed your passion for Adobe products with insider tips, innovative techniques, and behind-the-scenes tours delivered on video, on demand.
- Attend an eSeminar, OnDemand seminar, live event, or conference. See a complete list of events.
- You can also browse the Design Center or Developer Connection for additional training information.
- Join the worldwide Adobe user group community to network and build connections, master new skills, and learn from your peers. Adobe Groups provide a forum for business and creative professionals at all levels.
Can I get technical support or help for my trial version?
Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe creative products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the following free options:
- Search Adobe Community Help to find the focused answers you need — fast. Searchable content includes the in-depth product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities. Use the search bar within most Creative Suite 4 component software, or simply choose Help > [Productname].
- Search the online Adobe Knowledgebase.
Converting your trial
How do I convert my trial to an unrestricted version of the product?
All of our Creative Suite 4 trials are "try and buy," meaning you can evaluate individual products or editions of Creative Suite 4 and then convert the installed trial to an unrestricted version by purchasing and entering a serial number anytime during the trial period or after the trial period ends.
New for Creative Suite 4, you can convert your trial with even more flexibility. If you have tried an individual component such as Photoshop Extended CS4, you can either convert that directly to the same product or convert it to one of the Creative Suite 4 editions that contains Photoshop CS4 Extended. Alternatively, if you tried an edition of Creative Suite 4 but decide to buy an individual component that is part of that edition, you can simply enter the serial number for the purchased product to convert your trial to the individual product you want.
Converting your trial is a simple two or three step process:
- Purchase the software anywhere you wish — through the online Adobe Store (as an electronic download or as a shipped product) or from your preferred reseller, store, or catalog. If you plan to purchase through the Adobe Store, simply click the link in the application trial countdown screen to purchase the product and follow the prompts to obtain a serial number. Note that product availability may differ from region to region.
- Enter the serial number from your purchase into the product screen that counts down the remaining days in the trial. You can enter a serial number to convert the trial anytime during the 30-day trial period or after the trial period ends.
- Optional: If you purchased an electronic download from the Adobe Store, log into your account and download any additional available content or applications for the product you purchased. You can use your Adobe ID and password to access this content anytime for up to three years after the product is released. If you purchased through a channel other than the Adobe Store and are converting from an individual product to a suite edition or to a different application, you may need to install the additional applications on your computer.
What if I tried multiple products?
If you tried multiple products but purchased a suite edition that contains both products, you can enter the suite edition serial number in one of the products and the other product will automatically pick up the serial number. You will need to install the additional products contained in the suite edition. If you bought the individual products you tried, you can simply enter the serial numbers in the respective products.
I am a volume licensing customer. Can I convert a trial to an unrestricted version using a volume licensing serial number?
Yes, volume licensing customers can also convert trials by simply entering the license serial number. Contact your reseller or authorized Adobe License Center to place a volume licensing order.
Under what circumstances would I need to uninstall or reinstall the trial product(s) when converting my trial?
Creative Suite 4 products have multiple language versions available in the same software version. When you are converting your trial, the serial number's language must match the installed language of the application in order for it to be accepted in the serialization screen.
If you purchased a product in a language other than the language of your trial, but the language of your purchased product is part of the same set of languages included in your trial version, you can simply go back to the original installer (whether DVD or Electronic Software Delivery), install the correct language, and then enter your serial number.
However, if you purchased a product in a language that is not contained in the language sets in your trial software, then you will need to locate the installer for that language set to install the correct language from your purchased software. The following is a list of the languages included in each language set:
- Americas: English, French Canadian, International English, Spanish
- Japan: International English, Japanese
- Continental Europe: Brazilian Portuguese, Dutch, French, German, International English, Italian, Spanish
- Asia: Chinese Simplified, Chinese Traditional, International English, Korean
- Nordics: Danish, Finnish, International English, Norwegian, Swedish
- Eastern Europe: Czech, Hungarian, Polish, Romanian, Russian, Turkish, Ukrainian
How do I uninstall my trial software?
To uninstall your trial version, close any open Adobe software on your computer and do the following:
- In Windows, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
- In Mac OS, double-click the product installer in Applications\Utilities\Adobe Installers. Authenticate as an administrator, select Uninstall Components, and then follow the onscreen instructions.
Am I eligible for upgrade pricing when I convert my trial?
Yes, if you have a qualifying earlier version of Adobe software, you may purchase an upgrade to convert your trial to an unrestricted version. To verify that you have an earlier version that qualifies you for the software you're purchasing, navigate to the product area that you're interested in buying and click the upgrade eligibility link. When you enter the purchased serial number to activate your trial for ongoing use, the installer will search your hard drive for the qualifying software. If it doesn't find it, it will prompt you for the serial number of your earlier version. If that serial number does not work, you can contact Adobe Customer Service in your region for further assistance.
Should I make a backup copy of the trial software and additional content?
Yes, if you choose the download option when converting a trial to an unrestricted version, we highly recommend making a backup copy and keeping it together with the serial number. That way, if you get a new computer or have to rebuild an existing machine, you have everything you need to efficiently reinstall your Adobe creative software. (Alternatively, follow the instructions in the e-mail receipt to log in and download your software for up to three years after you purchase.) If you had the software shipped from Adobe or a reseller at purchase, that package serves as your backup version.
I work on two computers. Once I have converted the trial version to an unrestricted version, can I then install it on a second machine?
Yes, the Adobe license agreement entitles you to install and activate the software on two systems as long as you use only one system at a time. To install on a second machine, do one of the following:
- Use the trial DVD for a Creative Suite 4 edition to install it on the second machine. Then enter your serial number to activate the second copy.
- Download a standalone product trial to the second machine, or make a backup and use that to install it onto a second machine. Then enter your serial number to activate the second copy.
- Use the media in the box you received to install your software onto a second machine, and use the associated serial number to activate it.
- Support for the PowerPC platform
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Apple recently announced that future versions of its operating system will not support the PowerPC® platform. What are Adobe's plans to support the PowerPC platform for the Creative Suite family of products?
Adobe intends for future versions of the Creative Suite range of products to run on Intel based Macs with no support for their installation on PowerPC systems.
I am a Creative Suite customer who currently uses a PowerPC based computer. Will my current version also run on an Intel® based Mac, or do I have to buy a completely new version?
Creative Suite 3 and Creative Suite 4 products are Universal applications, so they can be installed on either a PowerPC based Mac or an Intel based Mac that meets the minimum system requirements of the Creative Suite version being installed.
I am a customer running an earlier version of Creative Suite software on a PowerPC based system. What are my options for upgrading to Creative Suite 4?
Adobe has a number of upgrade paths available to current Creative Suite customers. Check out the upgrade eligibility tool for full details on your upgrade options.
I am a volume licensing customer. How do I get updates for my Creative Suite components?
Adobe recommends following your company's in-house guidance for managing updates. Contact the IT or technical person who manages your Adobe licenses for information about corporate policies on updating software.
Will Adobe continue to support the version of Creative Suite that I am currently running on PowerPC?
Adobe does not plan to make any changes to the existing complimentary and paid support programs that are enjoyed by our customers. For details on these programs, visit the support page.
I use a number of plug-ins with my current version of Creative Suite. What support will be offered for these products running on a PowerPC based system?
For third-party products, contact the manufacturer for guidance on their ongoing support for the PowerPC platform.
Will Adobe continue to release patches for PowerPC based systems running Creative Suite?
No, Adobe will no longer develop for this platform other than for critical issues that may arise.
Why is Adobe making this decision?
Creative Suite customers benefit from working on the latest hardware and operating systems. The majority of PowerPC platform users have transitioned to more current configurations, prompting Adobe to suspend support for the PowerPC platform.
Why is Adobe making this announcement now?
Adobe recognizes the investment customers have in our software and believes in giving fair notice of any changes regarding the operating systems and hardware that our solutions support. By announcing our intentions early, we hope customers will have time to plan their migration strategies accordingly.
- Support for Mac OS X Snow Leopard
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Are Creative Suite 4 products and components compatible with Mac OS X Snow Leopard (v10.6)?
Yes. Working closely with Apple, Adobe has tested the Creative Suite 4 products and components and determined they are compatible with Mac OS X Snow Leopard, the latest version of Apple's operating system.
Is Snow Leopard important to Creative Suite 4 customers?
Yes. Mac OS X Snow Leopard delivers a productive computing experience for creative professionals. Adobe and Apple have worked together closely to test that Creative Suite 4 products and components run reliably and efficiently on Intel-based systems running Snow Leopard with optimal performance and user experience. See below for known issues we have discovered in our testing. As with any new release of an operating system, there may be additional unexpected issues that arise that may not have been uncovered during our testing efforts.
Do Adobe Creative Suite 3 products support Snow Leopard?
Adobe has worked closely with Apple throughout the Snow Leopard development and testing process. Adobe has conducted its own additional testing of CS3 software on Snow Leopard and is confident that our CS3 applications will function as expected with Snow Leopard. Adobe did uncover some noncritical issues, which are documented in a Knowledgebase article.
Will Adobe continue to test its CS4 applications on Snow Leopard?
Yes. Adobe sets high standards of quality, stability, and reliability for our professional products, and we worked closely with Apple to test that Creative Suite 4 products and components run on Snow Leopard. See below for known issues we have discovered in our testing. As with any new release of an operating system, there may be additional unexpected issues that arise that may not have been uncovered during our testing efforts. If you encounter any issues, please report them by going to the bug report page. Note that we do not respond to submissions; however, we do review the information closely with the appropriate teams and continue to test and monitor the user experience.
Do any CS4 applications require updates to be compatible with Snow Leopard?
If you are running the latest updates for Creative Suite software, your software should operate on Snow Leopard. Updates are required for Adobe Acrobat®, Adobe Reader®, and Adobe Flash® Player software:
- Adobe Acrobat: Acrobat users need to have version 9.1 or later installed in order to produce Adobe PDF files on Snow Leopard. Select the PDF button in the Print dialog box and choose Save as Adobe PDF to access the new feature.
- Adobe Flash Player: The initial release of Snow Leopard includes an earlier version of Flash Player than what is currently available from Adobe. Adobe recommends all users update to the latest version of Flash Player (10.0.32.18), which supports Snow Leopard and is available for download.
We encourage our customers to review other documented issues and information regarding updates at Adobe support.
How do I install any of the required updates for Snow Leopard compatibility?
For Acrobat, users will need to update to version 9.1 or later to operate on Snow Leopard. Adobe Flash Player must also be updated to work with Mac OS X Snow Leopard; it is available for download. Updates for Acrobat and other Creative Suite products and components are made available through the Adobe Updater, a utility that is installed with Adobe products or components to manage the download and installation of updates for you. As long as the automated notification feature in Adobe Updater is turned on, you will be alerted automatically when the updates become available. You can then follow the onscreen instructions to download and install the updates. Alternatively, you can open the CS4 product or component that requires an update, choose Help > Updates to open the Adobe Updater, check all of the updates you want, and the click Download and Install Updates. Lastly, you can also visit the downloads page to monitor when updates are posted, and then download and install the updates for each relevant CS4 product or component.
Is Adobe aware of any major issues, bugs, or odd user experiences when using CS4 or Acrobat products or components with Snow Leopard?
Adobe Creative Suite 4 and Acrobat solutions are thoroughly tested at Adobe in conjunction with Apple to confirm our solutions perform to the high standards and level of performance, quality, and user experience our customers expect. In our testing, we did discover a few functional areas that display unusual user experiences. The most notable issues or updates are:
- Adobe Acrobat: Note that Acrobat users need to have version 9.1 or later installed in order to produce Adobe PDF files on Snow Leopard. Select the PDF button in the Print dialog box and choose Save as Adobe PDF to access the new feature. Download the latest version of Adobe Reader.
- Adobe Flash Player: The initial release of Snow Leopard includes an earlier version of Adobe Flash Player than what is currently available from Adobe. Adobe recommends all users update to the latest, most secure version of Flash Player (10.0.32.18), which supports Snow Leopard and is available for download.
- Adobe Drive used with Adobe Version Cue® CS4 Server: At this time, Adobe Drive does not run on Snow Leopard. For customers that are dependent on Adobe Drive and Version Cue, we recommend they do not upgrade to Snow Leopard at this time.
- Adobe CSI Extensions: Users may be unable to update their CSI Extensions via the Connections Panel. The cause is related to interaction between CS4 products and Apple's Java™ Runtime Environment (JRE) v.1.6. The update will appear to be complete, but the user will again receive notification that the update is available at every update check interval. Users who have not installed the CSI update v1.0.1 will not be affected, but they also will not receive notifications about available extension updates. Users who installed the CSI update v.1.0.1 and the corresponding extension updates before upgrading to Snow Leopard will also not be affected by the issue. Adobe Extensions affected include the Connections panel itself, the Adobe Kuler™ extension, Search for Help, and Share My Screen. Adobe plans to have an additional update for the CSI Extensions and related files as soon as possible.
Visit Adobe support to check the Knowledgebase for the latest information related to Snow Leopard.
I use a number of plug-ins with my current version of Creative Suite. Are these plug-ins compatible with Creative Suite running Snow Leopard?
Adobe has conducted testing that has shown some third-party plug-ins are not compatible with Adobe After Effects® CS4 software running on Snow Leopard. Customers are encouraged to check plug-in compatibility by contacting the plug-in vendor before upgrading to Snow Leopard. For third-party products, contact the manufacturer for guidance on their support for Snow Leopard.
Will Adobe offer technical support for its CS4 products and components running on Snow Leopard?
Adobe offers support to its Creative Suite 4 customers running Snow Leopard in accordance with our standard customer support policies. Visit Adobe support to check the Knowledgebase for the latest information related to Snow Leopard and to find information about our complimentary and paid support programs.
I am a volume licensing customer. How do I get updates for my CS4 products or components?
Adobe recommends following your company's internal guidelines to manage updates. You may want to contact the IT person who manages your Adobe licenses for information about your corporate policies on updating software. For volume licensing customers, there is a Knowledgebase article for IT managers on how to silently push installations of CS4. For individual users, there is an Adobe Updater (choose Help > Updates) to download and install updates for CS4 products and components on individuals.
Are the trial versions of Adobe CS4 products and components compatible with Snow Leopard?
Yes. If a full version of an Adobe Creative Suite 4 product is compatible with Snow Leopard, then the trial version of that product is compatible as well. The known issues described in this document also apply to the trial versions.
- Support for Windows 7
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Are Creative Suite 4 products and components compatible with the new Windows 7 operating system?
Yes. Adobe is committed to helping customers experience a smooth transition to Microsoft® Windows 7 and has tested its CS4 products and components on Windows 7 Ultimate edition. Results found that our solutions perform to Adobe's high standards of quality and performance, and we are confident the CS4 products and components will perform as expected. But as with any new release of an operating system, unexpected issues may arise that were not uncovered during our testing efforts. We encourage our customers to review the updated support information.
I am going to install or upgrade to Windows 7. How will this affect my Creative Suite 4 products?
If you are upgrading to Windows 7 from an earlier Windows version, you may be required to reinstall your Creative Suite product. For detailed instructions regarding the requirements for possible reinstallation of your Creative Suite products and components, see the Knowledgebase article.
Will earlier versions of the Creative Suite family products and components support Windows 7?
Adobe Creative Suite 4 and Creative Suite 3 solutions were included in our testing efforts. While older Adobe and Macromedia applications may install and run on Windows 7, they were designed, tested, and released to the public several years before this new operating system became available and have not been tested. Older versions of Adobe software will unfortunately not be updated to support the shipping editions of Windows 7, since our engineering and test teams focus on more current configurations. For known issues regarding the running of Creative Suite products and components under Windows 7, see the Knowledgebase article.
Will Adobe continue to test and support its CS4 applications on Windows 7?
Yes. Adobe sets high standards of quality, stability, and reliability for our professional products, and we plan to continue to test our CS4 products and components with Windows 7. As with any new release of an operating system, unexpected issues may arise that were not uncovered during our testing efforts.
If you encounter any issues, report them by completing a bug report. Note that while we appreciate the submissions we do not always send responses; however, we do review the information closely with the appropriate teams and continue to test and monitor the user experience.
Do any of the CS4 applications require updates to be compatible with Windows 7?
No. Creative Suite 4 products and components do not require updates at this time. However, we do recommend that you check for updates at regular intervals.
If I do require updates for Windows 7 and my Adobe products and components, what should I do?
Necessary updates are generally made available through the Adobe Updater, a utility that is installed with Adobe products or components to manage the download and installation of updates for you. If the automatic notification feature in Adobe Updater is turned on, Adobe Updater is designed to alert you automatically when the updates are available. You can then follow the onscreen instructions to download and install the updates. Alternatively, you can open the Adobe product or component that requires an update, choose Help > Updates to open the Adobe Updater, check all of the updates you want, and then click Download and Install Updates.
Lastly, you can also visit the downloads page to monitor when updates are posted, and then download and install the updates for each relevant CS4 product or component.
I use many plug-ins with my Adobe software. Are these plug-ins compatible with Windows 7?
For third-party plug-ins and related hardware components, contact the original manufacturer for guidance on these products' support for Windows 7.
I run an earlier version of Creative Suite software on a non Windows 7 based system. What are my options for upgrading to Creative Suite 4?
Adobe has a number of upgrade paths available to current Creative Suite customers. Check out the upgrade eligibility tool for full details on your upgrade options.
I am a volume licensing customer. How do I get updates for my Creative Suite components?
Adobe recommends following your company's in-house guidance for managing updates. Contact the IT or technical person who manages your Adobe licenses for information about corporate policies on updating software.
Will Adobe support the version of Creative Suite that I am currently running on an earlier version of Windows?
Adobe does not plan to make any changes to the existing complimentary and paid support programs that are enjoyed by our customers. For details on these programs, visit the support page.
I am running a 30-day trial version of one of Adobe's CS4 products. What happens if I decide to upgrade to Windows 7?
It is recommended you perform a clean installation of Windows 7 before initiating a 30-day trial of an Adobe product. If you are already running an Adobe trial and install/upgrade Windows 7, the trial unfortunately expires before the 30 days due to a reset in the operating system.
Where can I learn more about any known issues with Adobe products and Windows 7?
Visit the Adobe support page and search the Adobe Knowledgebase for the latest information, solutions, and work-arounds. Enter "Windows 7" and the name of your Adobe product in the search field to look for specific results. Alternatively, see the Knowledgebase article.
There are Home Premium, Professional, and Ultimate editions of Windows 7. Which editions work with Adobe Creative Suite solutions?
The Creative Suite 4 products have been tested and are confirmed to operate on the Ultimate edition of Windows 7, which includes all the features of the Windows 7 range of editions. For the most up-to-date specifications regarding operating systems, visit the support page.
- Online services
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What online services does Adobe offer with Adobe Creative Suite 4, and how do I access them from within my CS4 components?
The following services are accessible from within your Creative Suite 4 software and are designed to work together with your Adobe tools.
Adobe ConnectNow from Acrobat.com
- Within Adobe Photoshop CS4 or CS4 Extended, Illustrator CS4, InDesign CS4, Dreamweaver® CS4, Fireworks® CS4, or Flash® CS4 Professional, choose File > Share My Screen.
- Open product help from the Help menu within any Creative Suite 4 component.
- Within select Creative Suite 4 components, you can perform a search directly, using the search field located in the Application Bar.
- For the authoring component of InContext Editing, open Dreamweaver CS4 and open the Insert panel to access the InContext Editing controls for creating editable regions.
- Open a Kuler™ panel within Adobe Photoshop CS4 or CS4 Extended, Illustrator CS4, InDesign CS4, Flash CS4 Professional, or Fireworks CS4 by choosing Window > Extensions > Kuler.
- Adobe Media Player is installed with all Creative Suite 4 products except Adobe Acrobat® 9 Pro. Check your Applications folder.
Resource Central
Access product-related news and tutorials using the Resource Central panel within Adobe Soundbooth® CS4, Adobe Premiere® Pro CS4, or Encore® CS4. Jump-start your audio projects with drag-and-drop efficiency using scores and sound effects offered online.
- Within Soundbooth CS4, Adobe Premiere Pro CS4, or Encore CS4, choose Window > Resource Central to open the Resource Central panel.
Can I access these services if I do not own Creative Suite 4 or a CS4 component?
Yes. Most of the services are also available using a standard browser. However, accessing the services from within your Adobe software has advantages because they are designed to complement and extend your creative tools.
How much do these online services cost?
Adobe Community Help, Adobe ConnectNow (for meetings of up to three people), Adobe Kuler, and Adobe Media Player are available at no cost.
Adobe InContext Editing is currently available in free preview* until sometime at the end of 2009, and final pricing has not been determined.
Resource Central royalty-free audio is available at no cost. Soundbooth Score bundles are available through Resource Central for a fee.
If I have a question or a problem while I'm using one of the services, how do I get help?
If you have a question about how a service works or you need to troubleshoot a specific feature, visit the support area on Adobe.com and search for your issue. You may also refer to the FAQ for that service. To find these FAQs, see the links above about how to get more information.
What languages are available for the online services?
In general, the services are available in the languages supported by the software that provide access to the service. Here is more detailed information:
The Adobe Kuler panels within Creative Suite 4 are available in all of the language versions of those components, excluding French. The Kuler website and the Kuler desktop are available in English only.
Adobe ConnectNow is accessible from within all language versions of Creative Suite 4 components, and is available in English, French, German, and Japanese.
Resource Central is available in all of the language versions of Adobe Soundbooth CS4, Adobe Premiere Pro CS4, and Encore CS4.
Adobe Community Help is available in all of the language versions of Creative Suite 4 components.
Adobe InContext Editing authoring within Dreamweaver CS4 is available in all languages versions of Dreamweaver CS4. The online editing component is currently available in English only*.
Adobe Media Player is available in English only and installs with all language versions of Creative Suite 4 except French.
Does Adobe offer other services for the creative professional?
Yes. Adobe offers additional online services that are ideal for the creative professional but are not accessible from with Adobe Creative Suite 4. Here are two such services:
Acrobat.com is a set of online services — files sharing and storage, PDF file conversion, online word processing, and web conferencing — that you can use to create and share documents, communicate in real time, and simplify working with others. Acrobat.com online services are available at no cost.
Adobe Scene7® is a subscription-based service that automates media management, streamlines web publishing, and enhances web experiences. Get dynamic web publishing services such as content sizing, zoom, and online catalogs, as well as rich asset management, all in a hosted environment. Create a better overall customer experience while simplifying asset management and interaction between designers and clients.
*This product may allow you to access certain features that are hosted online ("online services"), provided you have a high-speed Internet connection. The online services, and some features thereof, may not be available in all countries, languages, and/or currencies and may be discontinued in whole or in part without notice. Use of the online services is governed by separate terms of use and by the Adobe Online Privacy Policy, and access to these services may require user registration. Some online services, including services that are initially offered at no charge, may be subject to additional fees. For more details and to review the terms of use and Online Privacy Policy, visit www.adobe.com.
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