Adobe Muse / FAQ

Adobe Muse is an authoring tool. If you would like to make changes to any website designs that were not published before the end of the public beta, you will need an active subscription to Adobe Muse in order to open the design and publish it to your web hosting provider.

If the site you created using the public beta is published to a hosting platform, it is live, and any changes to Adobe Muse will not affect your site.

If the site you have published is hosted on Adobe Business Catalyst® as a temporary site, you must log in to the Admin Console and update or upgrade your site to a full, paid site within 30 days, or your site will be deleted and permanently removed from our servers. Keep in mind, you will still have access to your local website files with an active Adobe Muse subscription, and you can republish when you're ready.  

Adobe Muse is available as a one-year or month-to-month subscription. There will be additional fees to host your site, usually monthly. Once you are ready to take your site live, you have a choice — you can either host your site using a third-party hosting provider or host with us, using Business Catalyst. For more information about Adobe Muse subscription pricing and Business Catalyst hosting plan options, see the Adobe Muse buying guide.

Yes. If you build a site using Adobe Muse you do not need to own any of the Creative Suite applications. Adobe Muse is licensed separately from Creative Suite on a monthly or annual subscription basis. Keep in mind that hosting the website, whether on Adobe's Business Catalyst platform or through a third-party hosting provider, will incur a separate additional charge.

Refer to the Adobe Muse buying guide, which includes information about hosting using Adobe Business Catalyst.

Yes, a free 30-day trial is available for Adobe Muse.

Visit the Adobe Muse trial download page to download the free 30-day trial.

The Adobe Muse trial is currently available in the following languages:

• Dutch
• English (U.S.)
• English (International)
• French
• German
• Spanish
• Swedish

While Adobe Muse and Adobe Typekit® are not currently available in Japanese, customers in Japan will have access to the English versions of these products and services. Business Catalyst will also be available in Japan, but the interface will be a combination of English and Japanese languages.

After you install Adobe Muse and log in with an Adobe ID, your trial will begin after you first launch the software and click Start Trial.

Yes. If you have opted to receive email communications from Adobe, you may receive a series of communications with helpful resources and tips to get the most from your trial. There are also additional free resources available:

• Visit Adobe TV, your online source for expert insight and inspiration. Discover insider tips, innovative techniques, and behind-the-scenes tours delivered on video, on demand, helping you make the most of your Adobe Muse software trial.
• You can also visit the Learning Resources hub for tutorials and training. 

Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the Adobe Muse Support Forum to find the focused answers you need — fast. Searchable content includes the in-depth product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities.

To uninstall your trial version, close any open Adobe software on your computer and do the following: In Windows, open the Windows Control Panel and double-click Add or Remove Programs. Select the product you want to uninstall, click Change/Remove, and then follow the onscreen instructions.

In Mac OS, double-click the product installer in Applications > Utilities > Adobe Installers. Authenticate as an administrator, select Uninstall Components, and then follow the onscreen instructions.

Adobe Muse is available to purchase by subscription. A subscription gives you ongoing access to Adobe Muse for a low monthly fee, while also giving you ongoing access to every upgrade version at no additional charge while your subscription remains active.

For an Adobe Muse software subscription, you have a choice of plans:

• One-year plan: The one-year plan offers lower monthly payments and requires a one-year commitment. This is the ideal plan for someone with an ongoing need to use the product.
• Month-to-month plan: The month-to-month plan provides the flexibility of a short-term commitment that allows you to end your subscription at any time. If you decide to restart, simply purchase a new subscription without having to reinstall your software.

Adobe Muse is also available as part of an Adobe Creative Cloud membership.

While a subscription gives you ongoing access to one Adobe Muse application for a low monthly price, an Adobe Creative Cloud membership gives you access to Adobe Muse, plus  all Adobe Creative Suite 6 desktop applications, and additional tools and services that allow you to take your creative idea from concept to publishing. Creative Cloud will deliver continuous value to members by providing immediate access to new features, tools, apps, services, and upgrades as they become available. Learn more about Creative Cloud membership options.

Yes, as a subscriber to Adobe Muse software, you will get several important benefits:

• Access to both the Mac OS and Windows® versions and the ability to install them on your primary computer and one backup computer. So, if you have a Mac at home and a PC at work, you can install your applications on both as long as they are not running at the same time. See the product license agreements page for more information.

• 10GB of space on www.creativecloud.com and the ability to:

- Sync your creative files between your Adobe Touch Apps on your tablet and your desktop computer, and between two of your desktop computers

- Share large creative files with colleagues and clients

- Store your files for easy access from anywhere





• Plus you'll receive the following web site hosting options with Adobe Business Catalyst, based on your subscription plan:

- An Adobe Creative Cloud membership plan includes hosting for five webBasics sites*

- An Adobe Muse one-year subscription includes hosting for one webBasics site*

*Adobe Business Catalyst hosting entitlements are applicable only to an Adobe Muse subscription plan contract, or an Adobe Creative Cloud membership plan contract, in good standing. Learn more about the Business Catalyst webBasics offering.

Adobe Muse is installed locally on your computer. The functionality of the subscription software is no different from that of a regular desktop product. You do not need to be online constantly to use your Adobe Muse subscription. However, you will need to be online when you install and license your software, and at least once every 30 days thereafter. The software will alert you when you need to connect to the Internet for a license status check.

Subscription to Adobe Muse software is available through Adobe.com and select retail and online stores. Find a store in your area.

When you subscribe on Adobe.com, you have the choice between a one-year or month-to-month plan. When you buy at a participating retail or online store, you have the choice of a 3-month subscription or a 12-month subscription, both of which can be easily renewed at www.creativecloud.com.

No, there is no backup media for Adobe Muse. When you purchase your subscription on Adobe.com, the installation will be an electronic download.

Adobe Muse is sold only by subscription because it will allow the Adobe Muse team to improve the product more quickly and be more responsive to your needs. New features will be made available when they're ready, likely to be released on a quarterly basis. This will allow us to stay on top of browser and device compatibility issues and web design trends and standards, as well as allow us to respond to feature requests and market changes in a timely fashion.

Refer to the Adobe Muse buying guide, which includes pricing details as well as information about hosting using Adobe Business Catalyst.

Your credit card will be billed each month under either plan.

Currently, the only way to pay your monthly subscription fee is by credit card.

If you maintain a one-year plan, the cost of your subscription will not go up during that year. Beyond that, the price of an Adobe Muse subscription is subject to change.

If you purchase a subscription from the Adobe Store with a price quoted in U.S. dollars or euros — but you receive credit card statements with charges stated in your local currency— you may see different amounts charged from month to month because of changes in the currency exchange rates from one billing date to the next.

Currently, only individual subscription versions are available, and only on Adobe.com.

No. Currently, only retail price subscription editions are available, and only on Adobe.com.

Subscriptions are available in the following countries:

Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States

Getting started with a subscription is fast and easy. Go to the Adobe Store on Adobe.com, choose your plan, and then complete the purchase. Check your email for a message with your serial number and a link for downloading your software. Once you download the product, simply double-click the installer and follow the onscreen instructions to install the software and start your subscription.

If you are already using a trial version of Adobe Muse, take a look at the dialog box that appears when you launch your software. The dialog box will display the number of days you have remaining in your trial. It also includes a button that links to the Adobe Store. Or, simply visit the Adobe Store directly to purchase a subscription. Once your purchase is complete, you can then log into Adobe Muse using your Adobe ID. When your Adobe ID account shows the Adobe Muse subscription purchase, you can start using the software.

Your subscription will start as soon as the transaction is completed in the Adobe Store and your credit card has been charged.

In the event that Adobe decides to discontinue subscriptions to Adobe Muse, Adobe will make the most recent version of Adobe Muse available for download free of charge to active Adobe Muse subscription customers for a period no less than 90 days. Such downloads will not require a subscription and will be licensed on as-is, no warranty basis, and no support or updates of any kind will be provided.

The current file size for Adobe Muse is under 10MB. While the download time will vary based on the speed of your Internet connection, we expect Adobe Muse to download very quickly.

During the course of your purchase and installation, you will be asked to create or enter an Adobe ID. An Adobe ID is simply your current email address and password.

When you install your software, you will be required to enter the same Adobe ID that you used to subscribe, for the following reasons:

• To help ensure that the person who subscribed is the same person installing the software
• To enable Adobe to send you important account information in the event your subscription is about to expire or cannot be charged to your credit card
• To provide you access to your product

Adobe respects your privacy and will send you information about other Adobe products or services only if you explicitly opt in for such messages. Learn more about the Adobe Privacy Policy.

Your Adobe ID should be your current active email address; if it is not, please update your Adobe ID information.

You are encouraged to log in with your current Adobe ID if you already have one.

If you've forgotten your Adobe ID or password, simply go to the Adobe membership page and click the prompt "Did you forget your password?"

See the Adobe Muse subscription terms of use.

You may install a copy of Adobe Muse on your primary computer and one backup computer, as long as you do not use the software concurrently on both machines.

Adobe Muse does require a network connection to launch and register your subscription. It also periodically requires a network connection to confirm your subscription is current.

At this time, only one Adobe Muse subscription can be purchased per Adobe ID.

If you would like to renew your one-year contract for another year, you do not need to do anything. Your account is set to auto-renew so that you will not experience any interruption in access to your Adobe Muse product.

If you would like to turn off auto-renew, contact Adobe Customer Service.

You can suspend your month-to-month plan at any time by simply logging in to your account on Adobe.com and turning off auto-renew. Once you have done so, your subscription will not be renewed at the end of the current billing cycle. You will be able to use the software until the end of your current billing cycle, after which trying to open the software will result in a message that says your subscription has expired.

Adobe will keep your information on file for 180 days. If you want to restart your subscription within the 180-day period, simply go to the subscription manager and turn on auto-renew, and assuming your billing information is still valid, your subscription will start again. When you open the application, follow the instructions on the screen to begin using your software again.

You can return a subscription edition within the first 30 days of purchase and get a full refund. The return process can differ for various countries or regions. Learn more about returning products in North America or Europe and Asia/Pacific.

If your month-to-month or annual subscription is stopped due to an issue with billing your credit card, you will be notified by email and your software will display an alert that your subscription has been suspended. If it has been less than six months since your subscription ended, simply navigate to the Account page on www.creativecloud.com and make any required updates to your billing information to restart it. If it has been more than six months, you will need to buy a new subscription. If you canceled your month-to-month subscription and would like to restart it, you will need to either restart your subscription on the Account page, call Adobe Customer Service, or buy a new subscription. A one-year subscription cannot be restarted. Instead, you will need to purchase a new subscription.

You may suspend or cancel a month-to-month subscription by going to your account on Adobe.com. To cancel a one-year subscription, you must call Adobe Customer Service. If you decide to end a one-year subscription before the 12-month period is over, you will be charged 50% of the remaining amount left on your contract. Subscriptions canceled within the first 30 days will be refunded in full.

No. When you suspend or cancel your subscription you will no longer have access to any version of your Adobe Muse subscription software.

If you have a subscription, Adobe Muse will notify you on product launch when an update is available. A subscriber is eligible for all product updates.

While you are not required to install any new version of the subscription software, you are strongly encouraged to do so. Updates may include new features, and may provide the most up-to-date functionality and code improvements that are critical when building standards-based content.  

If you have questions relating to managing your subscription, contact Adobe Customer Service.

If you have questions about using Adobe Muse software, visit the Adobe Muse Support Forum.

The support policy for current perpetual and subscription licensed products is:

• For "current versions" we give ongoing Up and Running installation support plus two incidents of Technical Assistance at no charge.* Only Technical Assistance support incidents incurred after the first two complimentary incidents may incur a nominal fee per support incident.
• We also support "previous versions" for 90 days after the current version releases at no charge. 
• Ninety days after the most recent version ships, support for the previous version will incur a nominal fee per support incident.

* Note: Technical assistance is anything not related to helping the customer with installation and getting “up and running,” such as questions about how to use the product.  Two incidents of Technical Assistance are granted for all individual products.

You have a choice. You can host your Adobe Muse website with either Adobe Business Catalyst or a hosting provider of your choice.  

• To host with Adobe Business Catalyst: Click Publish, create or enter your Adobe ID, and follow the prompts.
• To host with another hosting provider: Use the File > Export HTML feature to create a local copy of all the files for your website, which you can then FTP to the hosting provider of your choice.

Business Catalyst is far more than a hosting provider. Business Catalyst is an online business platform, with email marketing, customer response management, eCommerce, forums, analytics, and more. Over time, Adobe Muse will grow to expose more of the power of Business Catalyst, but it will also continue to allow you to create sites (without CMS integration) that can be hosted anywhere. Refer to the Adobe Muse buying guide for more details.

Yes. Any client site code, such as pages designed in Adobe Muse, including the published HTML, CSS, and JavaScript code, can be downloaded using a common FTP client. Once you have a copy of the local root folder on your machine, you can then connect to a new host server and use an FTP client to upload the site to a new hosting platform.

Adobe Muse allows you to publish your temporary website to Adobe Business Catalyst at no charge for a 30-day trial period. This gives you the opportunity to send a live URL to your client for review. All sites in trial mode on Business Catalyst will include the Business Catalyst domain, example http://website.businesscatalyst.com. If you decide to take the site "live" by paying for the monthly hosting, you can transfer your own domain and remove the .businesscatalyst.com subdomain. Or you can export the HTML and host the final site with a hosting provider of your choice.

Yes, you can use Adobe Muse to build sites and then publish them with a different host provider. Follow these steps: Choose File > Export to HTML. Export the site files to a local folder on your machine. Use Adobe Dreamweaver® software or a third-party FTP client to connect to the host provider using your client's account information. Use an FTP application to upload the site files to the server.

Adobe Business Catalyst operates data centers on three continents to help customers get optimum response times from their websites. Our data centers are located in:

• North America (New Jersey, USA)
• Europe (Dublin, Ireland)
• Asia Pacific (Sydney, Australia)

Adobe Muse is currently available in the following languages:

• Dutch
• English (U.S.)
• English (International)
• French
• German
• Spanish
• Swedish

While Adobe Muse and Adobe Typekit are not currently available in Japanese, customers in Japan will have access to the English versions of these products and services. Business Catalyst will also be available in Japan, but the interface will be a combination of English and Japanese.

The Adobe Muse user interface will update automatically to reflect the language selected. This will not affect any files created using the previous language version.

Yes, simply go to the Preferences menu and reselect the language of your choice. The Adobe Muse user interface will update automatically.

Yes. We have a number of written and video tutorials that will help you get up to speed with Adobe Muse quickly. Visit the Adobe Muse Support Forum for details.

Visit the Adobe Muse Support Forum. There are already many questions that have been answered, and if you don’t find the answer you’re looking for you can post a question to the community. The site is monitored by Adobe Muse team members as well as an active group of Adobe Muse advisory committee members.

For up-to-date details on Adobe Muse sites hosted on Adobe Business Catalyst, see the Adobe Muse Support Alerts and System Status page.

You can stay connected in the following ways:

• Watch for updated messages in your Welcome Screen when opening Adobe Muse.
• Opt in to receive email communications from Adobe about Adobe Muse.
• Follow us on Twitter and on Facebook.
• Log issues, request features, and post in the Adobe Muse Support Forum.