Adobe Revel / FAQ

Overview Features Tech specs FAQ

What is Adobe® Revel™?: A great photography app for the whole family, Adobe Revel lets you enjoy, edit, and share your complete photo library on all your iPads, iPhones, and Macs. Invite family members to add photos to your library so you can easily create the ultimate family photo hub.*
Is Adobe Revel the right product for me?: Adobe Revel is designed for people who love to take photos and want to have a single, complete photo library — as well as tools for correcting and enhancing their photos — on all their iPads, iPhones, and Macs. To find out if Adobe Revel is right for you, download the free, fully featured 30-day trial from iTunes or the Mac App Store.*
With Adobe Revel, can I really see all my photos on my iPad and iPhone?: Yes, Adobe Revel gives you access to your entire photo library on all your compatible devices whether you have 1,000 or 100,000 photos. Best of all, Revel handles everything for you so you don't ever have to think about syncing your devices. Simply import photos into one iPad, iPhone, or Mac to instantly see them on all your devices.
What about the storage limit on my iPad and iPhone? Won't Adobe Revel max it out with photos?: No. Adobe Revel is designed to let you see your entire photo library on your iPad or iPhone without using up all the storage space on those devices. Revel uses as little storage space as possible so you have more space for music, movies, and other apps.
What about my files? Where are my photos actually stored?: All the photos you import into Adobe Revel — including photos from your iPad and iPhone — are stored in a special folder on your Mac's hard drive. Revel also creates copies of your photos and stores them in the secure cloud. This enables you to see all your photos on your iPad, iPhone, and Mac without having to sync or use up storage on your mobile devices.
Can anyone see the photos stored in my Adobe Revel photo library?: No. Only you and the people you invite can access your photo library. See Adobe's online privacy policy for more detailed information.
How is sharing a carousel different from sharing individual photos?: When you share a carousel with someone, you are giving that person complete access to your carousel. This means the person can access your photos, import new photos, adjust photos, delete photos, and share photos to Facebook, Twitter, Tumblr, and Flickr. In essence, the person can do everything you can do, which means you should be very careful when choosing people with whom to share your carousels. It is recommended that you share your carousels only with people you trust, such as family members or close friends.
Do I really get the same functionality on all my devices, including my Mac?: Yes. Adobe Revel is virtually the same app on your iPad, iPhone, and Mac. You get the same experience and the same photo editing tools on all your Apple devices, which makes learning easy. So pick up any device you want and start making your photos look their best.
Which file formats does Adobe Revel support?: Adobe Revel currently supports JPEG files. The Revel team plans to add support for more file formats in the future, so please post your preferences here: feedback.photoshop.com.
Which sharing and social media sites does Adobe Revel support?: Adobe Revel lets you share individual photos to Facebook, Twitter, Tumblr, and Flickr. You can also email photos directly to friends and family.*
Do the people with whom I share a photo carousel have to buy a subscription?: No. When you share a carousel with someone, that person is covered by your subscription. This means that person can view, import, adjust, share, and delete any of the photos in the photo carousel you shared without having to buy his or her own subscription. The only things that person can't do are create a new photo carousel, delete a photo carousel, and invite people to join a photo carousel.
Does Adobe Revel work with the Retina display on the new iPad?: Yes. Revel 1.2 includes support for Retina display on the new iPad. To make sure you have the latest verison of Revel, open the App Store on all your devices and check the Update tab.
Does Adobe Revel work with PCs and Android™ devices?: Right now Adobe Revel works only on iPads, iPhones, and Macs. The Revel team is developing a version for Windows® and Android and hopes to release it in the near future. Your Revel subscription includes support for new platforms, so follow Revel on Twitter to get news about product updates.
How do I install Adobe Revel on my Mac and mobile devices?: Installing Adobe Revel is easy. To install it on your Mac, visit the Mac App Store page for Revel and follow the installation instructions. To install it on your iPad or iPhone, visit the iTunes App Store page for Revel and follow the installation instructions.*
Where can I learn about new Adobe Revel features?: For the most up-to-date information about new features, check out the Photoshop.com blog. If you have ideas for new features, post them to the feedback pages on Photoshop.com.
Does my subscription include access to new features as they're released?: Yes. Adobe Revel subscribers get access to new features and support for new platforms as soon as they're released. Most of the time, you will have to update the app on your devices to get the new functionality. Follow Revel on Twitter to find out when updates are available.
Where can I get help if my question isn't covered here?: For help, you can visit the Getting Started Experience or Help page. If you need more advanced training materials, visit Adobe's training partners.^*
Why do I have to turn on Location Services in order to use Adobe Revel on my iPad or iPhone?: If you want Adobe Revel to be able to import the photos stored in your device's photo library, Apple requires that Location Services be turned on. Revel does not track your location; rather, by turning on Location Services, you grant permission for Revel to read from the photo library on your iPad or iPhone. To manually enable Location Services, go to Settings > General and turn Location Services on.
In what languages is Adobe Revel available?: Revel is available worldwide and supports English, French, German, Spanish, Italian, Brazilian Portuguese, Japanese, and Korean.

Technology

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How does Adobe Revel work?: Not just another cloud service, Adobe Revel consists client applications that run locally on each device, and these client apps are connected to each other via a content-aware, mesh technology in the cloud. What that means is that your photo library is always up to date across all devices that have Revel installed. That’s your entire library, not just the most recent 30 days of photos, and you don’t have to worry about manual syncing. Also, this means when you team up with friends and family on a library of photos, everyone can use their own computer or devices. The mesh technology works behind the scenes to make all this possible. Revel isn’t just a bunch of disparate apps, nor is it just a service. It’s all intertwined. That’s how we’re able to give you the connectedness of an online service and the smooth UI and powerful image editing capabilities of native apps.
What are the system requirements for Adobe Revel?: See the Adobe Revel tech specs for detailed system requirements.
So where are my files, exactly?: Customers have told us that it’s important to them that they keep their original photos on their computers. Adobe Revel keeps a local copy of all your photo files on your Mac computer. The Revel library resides in your pictures folder. Your originals are also replicated to Adobe servers in the cloud and protected by your Adobe ID. That way, your photos are accessible on the other devices on which you have Adobe Revel installed, and your desktop computer doesn’t have to be turned on or be nearby.

On your tablet and smartphone, Revel loads thumbnails and proxies of your photos for viewing and only downloads a full-res original when you want to edit a photo. That way, Revel always moves the smallest bits possible so there's no negative impact to device storage or bandwidth.
Is there a way to delete the Adobe Revel cache on my iPhone or iPad?: Yes. To clear the cache, launch Adobe Revel, tap the gear button, and select the photo carousel with the cache you want to clear. Tap the Clear Cache option to remove all of the images stored in the Revel cache for that photo carousel. This action will not delete the photos in the carousel itself.

Subscriptions and accounts

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How much does Adobe Revel cost?: There are two subscription plans for Adobe Revel. An annual subscription costs US$59.99 per year and a monthly subscription costs US$5.99 per month.
Where can I get the Adobe Revel app?: You can download the Adobe Revel app from the iTunes App Store on devices and from the Mac App Store on your Mac.*
How do I purchase an Adobe Revel subscription?: Purchasing an Adobe Revel subscription is easy. After you download the app to all your devices, open it on your iPad or iPhone. Create your Revel account, and then follow the prompts to purchase your subscription.*
Why do I need to create an account?: Your account enables Adobe to protect your photo library by restricting access to you and the people you invite.*
Where can I look up my account information?: To manage your subscription, go to your iTunes account page. You can look up your account information on Adobe.com.
What happens if I forget my password?: You can find your account password on Adobe.com.
What do I get with my subscription?: Your subscription lets you install Adobe Revel on all your iPads, iPhones, and Macs; import as many photos as you want into your photo library; and create up to five photo carousels, each of which can be shared with five other people.
What happens when my subscription ends?: When your subscription ends, you will be able to browse and export the photos in your library for only a limited time. Adobe will store your photos for 60 days after your paid subscription ends or for 30 days after your complimentary subscription ends. Also, you can go in and delete your photos during these grace periods to ensure your content is removed.
How do I renew my subscription?: When your subscription runs out, you will be prompted to renew from within your app. Simply click Purchase and your subscription will be renewed.

30-day complimentary subscription

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Can I try Adobe Revel before I buy?: Yes. You can download Adobe Revel and start a 30-day complimentary subscription to find out if the app is right for you.*
How do I start a trial?: Starting a trial is easy. Simply download the Adobe Revel app to your iPad or iPhone, and then enter or create an account to start your trial. Then download Revel to your Mac and enter your account information to begin importing photos.*
My 30-day trial of Revel 1.0 has expired. Can I still check out the new features in Revel 1.2?: Yes. To restart your complimentary subscription, download Revel 1.2 from the App Store, sign in to your account, and select the 30-day Complimentary Subscription option.
What happens to my photos if I decide not to buy a subscription?: If you decide not to buy a subscription after your 30-day complimentary subscription ends, you will be able to browse and export the photos in your Revel library for only a limited time.

Adobe Revel Importer

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What is Adobe Revel Importer?: Adobe Revel Importer gives Adobe Revel customers a simple and fast way to take the photos stored on their Android phone and add them to their Revel account. You can select individual or multiple photos and import them into any of the five photo carousels associated with your account. Revel Importer can also be set to automatically upload any new photo taken with any app on the device by conveniently running in the background.

Adobe Revel Importer is a companion app to Adobe Revel and is included as part of your Revel subscription. You will need an active Revel subscription to use this app, and the app will not work until you have logged in with your Adobe account.
What does the Adobe Revel Importer app cost?: The Adobe Revel Importer app is free but is only useful if you have an Adobe Revel subscription. A Revel subscription costs $59.99/year or $5.99/month.
Is this a full version of Adobe Revel for Android?: No. The full version of Adobe Revel for Android is still in development. In the meantime, Adobe Revel Importer provides a way for Revel users to import the photos stored on their Android phones into their Revel photo libraries. With Revel Importer, you can see the photos stored on your Android phone and import them into any of your five photo carousels. Photos that have already been uploaded are marked with a green check mark. However, with Revel Importer, you can’t see or edit other photos in your Revel photo library.
Where can I get Adobe Revel Importer?: You can download Adobe Revel Importer from the Android Market.
How do I turn on the auto-import feature?: To turn on the auto-import feature, press the menu button on your Android phone and tap More. Select Settings and you will see an option to turn on auto-import.
What devices does Adobe Revel Importer work on?: Adobe Revel Importer works on any Android phone that supports Android OS 2.2 or later.

Resources

* Wireless Internet connection required. Adobe online services are available only to users 13 and older and require agreement to additional terms and Adobe’s online privacy policy. Mobile and tablet applications require a separate download and agreement to additional terms. Such applications may not be available in all countries or languages and may be subject to change or discontinuation without notice. Additional fees or subscription charges may apply.