FAQ about ADEP for Adobe LiveCycle ES customers
With the release of Adobe® Digital Enterprise Platform (ADEP) software, the capabilities of various Adobe LiveCycle® Enterprise Suite (ES) modules are now core capabilities within ADEP. Adobe Customer Experience Solutions are powered by ADEP, enabling enterprises to develop immersive, multichannel digital interactions for today's social and mobile customers. With ADEP, marketing, line of business, and IT can deliver engaging, authentic solutions that increase brand loyalty and bolster competitive differentiation. ADEP represents a significant milestone in Adobe's customer experience management (CEM) vision for delivering solutions at every interaction point in the customer lifecycle.
- What is the Adobe Digital Enterprise Platform?
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Adobe's CEM offering includes a technology platform, the Adobe Digital Enterprise Platform, and a set of Customer Experience Solutions built on ADEP. The platform comes in two editions, Basic and Standard.
- Should I upgrade to the Adobe Digital Enterprise Platform?
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LiveCycle customers are encouraged to leverage their existing implementations and upgrade to ADEP, which is the latest release of their existing software. ADEP is composed of two major architecture stacks: ADEP Document Services (formerly LiveCycle ES software) and ADEP Experience Services (based on Day Software's CRX and the LiveCycle Data Services module). The architecture of ADEP Document Services is nearly identical to that of LiveCycle ES, allowing existing LiveCycle ES applications to be easily upgraded. ADEP Experience Services includes a host of new capabilities that provide a foundation for rapidly developing applications with rich content and compelling user interfaces in a variety of formats, such as HTML and SWF.
Together, ADEP Document Services and Experience Services enable the creation of easy-to-use applications that integrate with back-end processes to efficiently serve and communicate with customers and employees. Learn more about the ADEP architecture.
- How do I upgrade from LiveCycle ES to ADEP?
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To ease the transition to the new platform, Adobe will continue to offer existing customers the ability to upgrade to the latest capabilities available for the specific modules they have licensed. For example, if you have licensed LiveCycle Reader® Extensions and LiveCycle Forms, you can upgrade to the latest version of those capabilities available in this release.
In addition, we are also offering the new ADEP Basic and Standard editions for customers that want to purchase the new functionality/capabilities. Existing customers have the option to "trade up" their existing LiveCycle licenses for one of the new ADEP editions. Contact your account representative for additional details on the options available for your organization.
- Who is eligible to upgrade to ADEP, and what is the upgrade process?
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All LiveCycle customers with active Maintenance and Support agreements when ADEP is released are eligible to receive upgrades. Most customers will receive a single email "coupon" from Adobe, which provides instructions on how to claim upgrade software and includes the required serial numbers. Some customers will receive multiple emails, where a special serial number is required to perform the upgrade. Certain customers will not receive an email coupon as noted in considerations below.
Email coupons will be distributed toward the end of August 2011. Customers that are eligible but do not receive a coupon should contact Adobe Customer Service to request an upgrade.
In most cases, an upgrade is straightforward, but in others there are special considerations. The following information is a quick summary of upgrade entitlements and things you need to know. For additional detailed information, refer to the ADEP Architecture Guide - Considerations for new and existing customers .
- What is the upgrade path for LiveCycle modules?
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Upgrading a LiveCycle module is simply a traditional upgrade to the new version of that module on the ADEP software; LiveCycle services under ADEP are referred to as ADEP Document Services, which remain on the familiar JEE stack. One exception is LiveCycle Mosaic, which is available on ADEP Experience Services, our new OSGi stack. Existing licensing terms continue to apply; updated LiveCycle Workbench, LiveCycle Designer (E,F,D,J), LiveCycle Foundation, and Adobe Flash® Builder® software are all included in the upgrade.
Current LiveCycle module Upgrade to Considerations Forms ADEP Document Services Forms Traditional upgrade Output ADEP Document Services Output Traditional upgrade PDF Generator ADEP Document Services PDF Generator Traditional upgrade; upgrade includes upgrade to Adobe Acrobat® X Pro Process Management ADEP Document Services Process Management Traditional upgrade Reader Extensions ADEP Document Services Reader Extensions Traditional upgrade; use existing Reader Extensions certificate Rights Management ADEP Document Services Rights Management Traditional upgrade Digital Signatures ADEP Document Services Digital Signatures Traditional upgrade Mosaic ADEP Experience Services Composite Application Framework Requires migration assistance Business Activity Monitoring (BAM) BAM Customers will continue to use their LiveCycle ES2 BAM software; BAM is not included in ADEP. Content Services ADEP Document Services Content Services and ADEP Content Repository Customers can continue to use Content Services but will also have access to ADEP Experience Services Core, which includes a native Content Repository. Data Services Data Services Data Services is not updated in this release. No coupon will be provided. Connectors: FileNet, Documentum, IBM® Content Manager, SharePoint ADEP Document Services Connectors Traditional upgrade Production Print ADEP Extension — Production Print Production Print will be upgraded later this year; a coupon will be sent at that time; use existing license file. - What is the upgrade path for LiveCycle Editions?
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LiveCycle Editions are made up of groups of LiveCycle modules; each module is available as part of ADEP Document Services as outlined above.
Current product Upgrade product Considerations Business Transformation Edition Business Transformation Edition Contains Content Services; see considerations above Enterprise Forms Edition Enterprise Forms Edition Secure Content Services for Office Edition Secure Content Services for Office Edition Contains Content Services; see considerations above - What is the upgrade path for Solution Accelerators?
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Current product Upgrade product Considerations Interactive Statements Solution Accelerator
Customer Correspondence Solution — Interactive Statements Requires migration assistance.
No coupon will be provided; your Adobe account representative will contact you.Correspondence Management Solution Accelerator
Customer Correspondence Solution — Correspondence Management Requires migration assistance.
No coupon will be provided; your Adobe account representative will contact you.Managed Review and Approval Solution Accelerator
ICR Solution Requires migration assistance.
No coupon will be provided; your Adobe account representative will contact you. - What will happen to the existing LiveCycle modules and my current investment now that ADEP has been released?
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LiveCycle is a core set of capabilities within ADEP, and the modules will continue to be supported for existing customers. Customers that choose to upgrade on their existing platforms rather than move to one of our new ADEP editions can upgrade to new features and functionality at this release as well as future releases.
- When I upgrade to ADEP software, am I receiving an ADEP Basic or Standard license?
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No, upgrades are to equivalent capabilities in ADEP software as outlined in the previous upgrade information for LiveCycle customers.
- I am an existing LiveCycle customer and want to add capabilities. Can I still buy LiveCycle modules?
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Yes, as an existing LiveCycle customer, you will be able to buy:
- Additional licenses of the modules you already own
- Licenses of other modules to expand your applications
When considering additional modules, however, a trade-up to an ADEP edition may be a better path.
- Where can I find LiveCycle module information, including white papers, product overviews, and additional resources?
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You can find resources in the LiveCycle Developer Center and through the existing LiveCycle module pages. Over time, these capabilities will be referenced as ADEP since LiveCycle is now part of ADEP.
- Where can I find more information about ADEP?
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- Get general information on the Adobe Digital Enterprise Platform.
- Get general information on Adobe Customer Experience Solutions.
- Watch the ADEP Overview presentation.
- Read the ADEP Architecture Guide: Considerations for new and existing customers . (PDF)
- Get general information on the Adobe Digital Enterprise Platform.
