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Breeze Article

Bhanu Sharma

Bhanu Sharma

Macromedia

Using Integrated Teleconferencing and Audio Broadcasting in Breeze Meetings

Convergence of web and voice conferencing brings the promise of greatly improving the productivity and experience of online meetings. Macromedia Breeze Meeting now supports dual-mode voice conferencing—that is, a voice conference that can include both a teleconference and PC-to-PC Audio (VoIP), giving you the flexibility to communicate using either type of conferencing service.

This article will provide you an overview of the two different types of voice conferencing features, and an understanding of how to use them effectively in your Breeze meetings.

Breeze Audio Broadcasting (VoIP)

Breeze Meeting provides the highest quality internet audio broadcasting (VoIP) with features like echo and noise cancellation, silence detection, and an easy Audio Setup wizard, which allow meeting presenters to effortlessly communicate with participants, using their computer microphone and speakers.

Breeze Audio Broadcasting

Figure 1. Breeze Audio Broadcasting

Integrated Teleconferencing in Breeze Meeting

Breeze Meeting hosts can now start, control and record an integrated teleconference service conveniently from the easy-to-use Breeze Meeting interface. The benefits this integration delivers are as follows:

  • A unified workflow for scheduling, notifying and attending web and voice conferences.
  • The ability to completely control the teleconference call through a rich, intuitive web conference interface.
  • The convenience of recording and streaming a single, synchronized archive of their Breeze meeting and teleconference.

What call control features are available in my Breeze meeting when I use Integrated Teleconferencing?

Integrated Teleconferencing in Breeze Meeting

Figure 2. Integrated Teleconferencing in Breeze Meeting

The table below illustrates the various features made available by integrating Breeze Meeting with a teleconferencing service:

All Meeting attendees

  • Call me back

    Allows any meeting attendee to enter their phone number and have the teleconference call them back, instead of them having to dial in to the conference number and enter the passcode through the phone.

  • Mute me

    Allows attendees to mute and un-mute their phone lines.

  • Who’s speaking indicator

    Attendees no longer have to wonder who’s speaking in the teleconference. A visual indicator next to the attendee’s name makes it easy to discover speakers in the conference.

Meeting Host

  • Start/Stop teleconference

    Starting a teleconference has never been easier, with hosts able to initiate and terminate the teleconference with a click.

  • Synchronized web and voice recording

    The record meeting function starts recording the Breeze web conference and the teleconference, to create a single, streaming archive of the meeting.

  • Dial out to users

    Meeting hosts can dial out to existing users in the web conference, or add a phone-only participant and call them to join the conference.

    Change volume for selected participants A volume slider allows the meeting host to increase or decrease the volume level for each attendee.

  • Mute participants

    A handy feature that allows the meeting host to mute all or selected meeting participants.

  • Put participants on hold

    Similar to the mute control, meeting participants can be put on hold, if the host wants to temporarily close the floor for participants.

  • Hang-Up selected participants

    One-click eject allows hosts to remove a phone participant from the meeting.

When should I use an integrated teleconference in my meetings?

Though the high-quality, full-duplex Audio Broadcasting provided in Breeze Meeting provides a great way to communicate, there are several reasons to use an integrated teleconference within your meeting.

Reliability: VoIP based audio conferencing is dependent on the availability of a stable network and internet connectivity. Use a teleconference when you’re not aware of the network connectivity of all meeting attendees who need to participate in the meeting.

Predictable hardware: To converse using PC-to-PC Audio, each participant requires a sound card, a microphone, and speakers or headphones. Using a teleconference provides reassurance and predictability due to proliferation of wired and wireless phones, and mature telephone networks.

Meeting type and size: Besides the two factors listed above, the size and type of your meeting also play a role in deciding when to use a teleconference in your Breeze meeting.

  • One-to-many:

    Breeze meetings where the majority of participants do not need to talk are better suited for audio broadcasting than teleconferencing, since the latter does have a variable per user/per minute cost, which tends to add up quickly for large, one-to-many meetings.

  • Few-to-few:

    The high level of interactivity in small collaborative meetings requires most attendees to participate; the use of an integrated teleconference is suggested to facilitate effective collaboration.

When should I use Breeze Audio Broadcasting in my meetings?

  • Predictable network and hardware

    As stated earlier, the PC-to-PC VoIP requires participants to have adequate computer hardware and reliable internet connectivity. If you’re certain about the network and hardware availability of your participants, the advanced audio quality of Breeze Audio Broadcasting makes it a good choice for Breeze meetings.

  • Cost efficiency

    The high-fidelity, full-duplex Audio Broadcasting comes bundled with Breeze Meeting and doesn’t incur any additional cost per attendee, unlike teleconferencing services. (Besides the per participant/ per minute cost incurred while using teleconferencing, international long distance charges are also incurred for participants dialing in from outside your country.)

When should I use both Breeze Audio and teleconferencing together in a meeting?

The reasons listed above should give you a good understanding of the various metrics to use when choosing one versus the other in your Breeze meeting. Using both together in the same Breeze meeting usually only makes sense for large one-to-many events, where you want to balance the reach and cost savings of Breeze Audio with the predictability of teleconferencing.

For example, in a large training event for worldwide employees of a U.S.-based company, the meeting host chooses to use Breeze Audio to reduce international long distance charges, while using teleconferencing for North American employees.

Note: If the host sets up a meeting room for a dual-mode voice conference—that is, a Breeze meeting that includes both a teleconference and Audio Broadcasting—you can communicate using either type of conferencing service. However, if you are using a phone, you can speak to and hear only other attendees using a phone. Similarly, if you use PC-to-PC Breeze Audio, you can speak to and hear only other attendees using Breeze Audio Broadcasting.

Also note, during playback of a meeting recording in which both Breeze Audio broadcasting and integrated Teleconferencing were used simultaneously, the recording will play back the Teleconferencing audio and not the Breeze Audio whenever both streams are present.

Can an attendee join the integrated teleconference without joining the web meeting?

Yes. An attendee can join only the teleconference and not the web meeting, while still allowing the host to manage the phone-only participant using the full breadth of call control features listed above.

Which integrated teleconference service can I use with Breeze Meeting 5?

Macromedia has partnered with a leading global teleconferencing provider, Premiere Global Services, to offer Breeze customers unparalleled integration between web and voice conferencing. Premiere Global Services offers a full suite of integrated audio conferencing services for all forms of group communications activities, from large events to smaller meetings such as sales planning calls and project team meetings. To learn more about Premiere Global, visit http://www.macromedia.com/go/breeze_audio_partners

Note: The integrated teleconferencing with Premiere Global supports only their Reservationless services, which scale to a maximum of 100 participants on the teleconference. If you’re planning on a larger event using Premiere Global’s Auditorium offering or a third-party teleconferencing service, the call control features will not be available.

How can a teleconference service or bridge integrate with Breeze Meeting?

Macromedia will be offering an Audio Conference Bridge Integration API to partners and customers who want to integrate with Breeze Meeting 5.

Using this API, our partners or customers will be able to integrate call control features like those made available with the Premiere Global Integration, with other Conference Server Providers (CSPs) and Enterprise Audio Bridge vendors.


About the author

Bhanu Sharma is a senior product manager for Macromedia Breeze. In this role, he is responsible for driving product definition for Breeze Meeting. Bhanu has been working in software development for the past seven years, in roles ranging from technology strategy to product management. Prior to joining Macromedia, he was the co-founder of Wanadu, and was responsible for web conferencing product management at Latitude Communications (Cisco).