Breeze Article

Audio and Web Conferencing

Although you may tolerate less-than-perfect video in your web conferences, you cannot effectively conduct a meeting without high-quality audio communication. Yes, it’s true — for most people, audio trumps all other features as a priority. If you consider what we value about meeting face-to-face in a physical conference room, the zero-latency, crystal-clear verbal communication is something we take for granted. As you’ve probably experienced, to fully realize the benefits of web conferencing, you need the closest approximation of the in-person meeting as possible. Delays or degradation in the quality of audio can lead to inefficiencies and productivity losses, or even worse, misunderstandings and miscommunications.

Traditional speakerphones have conditioned us to expect to hold meetings remotely without having to wear a headset, and without having to sacrifice audio quality or speak directly into a microphone with limited range. However, because of technical limitations, many users of web conferencing have lowered their audio quality expectations when using computer-to-computer Voice over Internet Protocol (VoIP). This has been a big step backwards, and web conferencing users want VoIP audio to work just as the phone does—simple, seamless, and reliable. One way customers have sought to remedy audio quality issues with VoIP is by going with traditional teleconferencing. But choosing this option can be costly when you consider the high, endlessly accruing per-minute costs associated with this approach. You may have thought to yourself, “There has to be something better” — and now there is.

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