The following is a sneak peek and outline of the topics that will be covered by this section in the coming months. To give us feedback, please visit our Production Management Online Forum, and we'll work to be sure your interests are covered.

At the beginning of the project, specific goals and objectives for the Web site were outlined. Now that the project is completed and the site is live, it is time to take a step back and review the project as a whole. How do you intend to get user feedback? Will you be depending on customer complaints or feedback directly from the site? Will you be conducting any usability tests? Will you be using logs? Determining how successful a site is depends on getting both quantitative and qualitative feedback and data. Evaluation depends on a variety of perspectives and forms of feedback to be effective.