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Adobe Captivate 7 / FAQ

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Basic FAQs
What is Adobe® Captivate ® 7?

Adobe Captivate 7 software helps you rapidly author a wide range of interactive eLearning and HTML5-based mLearning. Easily create product demos in HD, drag-and-drop modules, application simulations, and soft skills training materials. Import Microsoft PowerPoint slides and enrich them with multimedia, interactivity, and quizzes. Deliver content to virtually any device, including iPads.*

Who should use Adobe Captivate 7?

Corporate training professionals and educators with limited programming capabilities who want to create product demos, application simulations, and soft skill and compliance training. You can repurpose existing PowerPoint content into interactive eLearning experiences, and publish to the web, desktops, mobile devices, and leading LMSs.

What is the difference between Adobe Captivate and Adobe Presenter?

Adobe Captivate helps you create various types of eLearning content without programming. Adobe Presenter is a simpler tool that lets you create various types of videos from within Microsoft PowerPoint.

I already have a license to an earlier version of Adobe Captivate. What are my upgrade options?

Special upgrade pricing is available to customers who have valid licenses for Adobe Captivate 6 and want to upgrade to Adobe Captivate 7.

What are the new features in Adobe Captivate 7?

Adobe® Captivate® 7 software helps you transform your Microsoft PowerPoint presentations into HTML5-based eLearning that meets accessibility standards.Ω Add interactivity with drag-and-drop modules, YouTube video streaming and in-course web browsing. Record system audio along with narration. Import GIFT format questions to create quizzes in a jiffy. Now also publish to Tin Can-compliant LMSs.

Can Adobe Captivate 7 be integrated with Adobe Flash products?

Yes. You can save eLearning content that you create with Adobe Captivate 7 as SWF files, which can be viewed in a standard web browser with Adobe Flash Player 9 or later. You can also import custom-designed animations (like zigzag motion) created using Flash Professional into an Adobe Captivate project and apply the animation to selected objects, as well as export Adobe Captivate content to Flash Professional for advanced editing or scripting, and import SWF, FLA, and FLV files into Adobe Captivate projects.

Does Adobe Captivate 7 integrate with Adobe Connect™ and Adobe Presenter?

Adobe Captivate 7 provides tight integration with Adobe Connect software, allowing authors to improve training effectiveness by adding a layer of interactivity to Adobe Presenter† presentations and Adobe Connect online meetings. Users can also deliver content through standard web browsers and track and manage courses and learners by publishing Adobe Captivate files directly to Adobe Connect Enterprise Server.

What kinds of rich media can I include in my Adobe Captivate content?

You can import content from a variety of formats, including image formats (PSD, GIF, JPEG, PNG, BMP, ICO, EMF, WMF and POT), sound formats (MP3 and WAV), and popular animation and video formats (SWF, FLV with metatags, AVI, and MOV).

Is Adobe Captivate 7 compatible with LMSs?

Yes. Adobe Captivate 7 integrates with LMSs that are SCORM 2004–, SCORM 1.2– and AICC-compliant. Adobe Captivate 7 automatically generates the manifest file—an XML document that contains all the data required by the LMS to communicate with Adobe Captivate content.

Does Adobe Captivate 7 integrate with other authoring tools?

Yes. Adobe Captivate 7 integrates with Adobe Connect, so users can add interactivity and quizzes to Adobe Presenter† presentations or live meetings and publish directly to Adobe Connect Enterprise Server to track and manage courses, learners, and scoring data. Users can export Adobe Captivate projects to Adobe Flash Professional for more complex editing and ActionScript® coding. You can use the SWF files generated by Adobe Captivate with any tools that support SWF files, such as Adobe Acrobat® or Adobe Dreamweaver® software. Adobe Captivate 7 also integrates with the Questionmark Perception assessment tool.

Can I import Microsoft PowerPoint 2007, 2010, and 2013 projects into Adobe Captivate 7?

You can import projects created in PowerPoint 2007, 2010, and 2013 in either the PPTX or PPT format. You can also edit PowerPoint content in Adobe Captivate and keep the projects in sync.

How does Adobe Captivate 7 compare with other screen recording tools, such as Camtasia?

Adobe Captivate 7 lets you generate robust software simulations with multiple learning modes in a single recording session. These include demonstrations and interactive simulations for practice and assessment. You can also create high-definition product demos with the capture-as-a-video workflow.

Is international language support available?

Adobe Captivate 7 now supports right-to-left languages, including Arabic, Hebrew, and Urdu. Adobe Captivate is available in English, French, German, Japanese, Korean, Portuguese (Brazilian), and Spanish versions. All editions include a completely localized user interface and documentation.

The AutoText captions feature automatically generates caption text in Chinese (simplified), English, French, German, Italian, Japanese, Korean, Norwegian, Spanish, and Swedish. Authors can customize the AutoText caption file to support additional languages.

Is Adobe Captivate 7 compatible with Microsoft® Windows® 7?

Yes. Adobe Captivate 7 is certified for Microsoft Windows XP with Service Pack 3, Windows 7 with Service Pack 1, and Windows 8.

Is Adobe Captivate 7 available for Mac OS?

Yes. Adobe Captivate 7 is available for Mac OS X v10.7 or v10.8, running on a multicore Intel® processor.

Pricing and purchasing information
How much does a new license for Adobe Captivate 7 cost?

A full license for Adobe Captivate 7 costs US$899.‡

How much does it cost to upgrade to Adobe Captivate 7 from previous versions?

It costs just US$359‡ to upgrade to Adobe Captivate 7 from Adobe Captivate 6. Users of RoboDemo 5 or earlier, Macromedia® Captivate, or Adobe Captivate 1, 2, 3, 4, 5, or 5.5 must purchase a new license for Adobe Captivate 7 for US$899.‡

Does Adobe offer educational pricing for Adobe Captivate 7?

The education edition of Adobe Captivate 7 is available at a discounted price of US$299‡ to qualified educational users.

I am a volume licensing customer. Are there policies I should be aware of?

Check the Adobe Volume Licensing page for more details.

Can I try Adobe Captivate 7 before I buy it?

Yes. You can download a free, fully functional 30-day trial version of Adobe Captivate 7.

Support information
Where do I go if I have customer service questions?

For answers to commonly asked customer service questions, visit the Customer Service page.

Where do I go if I have technical support questions?

For answers to commonly asked technical support questions, visit the support page.

How often do I have to connect to the Internet?

The computer with Adobe Captivate 7 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don’t have to do anything to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated within 30 days, the application does not launch until an Internet connection is detected, and the software can be activated.

What happens if I do not have an Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for 7 days after the first launch of your serialized product. If the software has not been activated within the 7 days, you receive a reminder for the next 23 days on every launch that the computer must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

If I don’t have an Internet connection, can I call Customer Service for phone activation?

No. Activation of the product via the Internet is required for Adobe Captivate 7. If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Service for assistance. However, Customer Service cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder to activate your product, contact your local Customer Service.

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All Adobe Captivate 7 users must activate their products. If your company has firewall restrictions that prevent the computers from connecting to the Internet, have your IT administrator contact your local Customer Service.

I work for a company that has a license with Adobe and I’ve already activated Adobe Captivate 7 on one of my computers. Do I need to activate it on the others?

Yes. Adobe Captivate 7 must be activated on every computer on which it is installed for continued use of the software.

I work for a company that has a license with Adobe, and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure that the software doesn’t stop working?

If your company has firewall restrictions that prevent the computers from connecting to the Internet, have your IT administrator contact your local Customer Service.

Can I choose not to activate my Adobe Captivate 7?

Activation of Adobe Captivate 7 via the Internet is required for continued use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. You must connect to the Internet at least once within 30 days of the first launch of your serialized product; otherwise, the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact your local Customer Service.

I didn’t know I needed an Internet connection when I purchased Adobe Captivate 7? Is there a way to activate without having an Internet connection?

No. Activation of Adobe Captivate 7 is required via the Internet. Each computer with a serialized product installed must connect to the Internet at least once within 30 days of first launch for continued use of the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe Captivate 6. What is the return policy?

For details on Adobe return policies in your region, visit the return or change Adobe orders page.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product, but I’m still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates your Adobe products with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

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