Ways to purchase Adobe Captivate Prime
Pricing and Purchase FAQs
What is the Pricing model for Adobe Captivate Prime?
Adobe Captivate Prime is licensed on a per-Registered user basis, meaning that Registered user license is granted to a single named individual who is authorized to access or use the service.
Is there a minimum threshold on number of users, to get a valid subscription to Adobe Captivate Prime?
Yes, the minimum threshold is 10 Registered users.
What is a “Registered user”?
“Registered User” is someone who is your employee or a temporary worker for your organisation or a third party contractor who is authorized by you, to use, participate and interact with your Adobe Captivate Prime account.
How can I purchase Adobe Captivate Prime?
You can purchase a subscription to Adobe Captivate Prime either from within your Adobe Captivate Prime account using a credit card or by entering into a contract with Adobe or one of its authorized resellers. Please contact CaptivatePrimeSales@adobe.com to get in touch with us.
Do I pay monthly or yearly?
Payment of subscription fees depends upon the mode of subscription purchase. For purchases done online, using a credit card, the card is charged monthly with an annual commitment. For purchases made using a Purchase Order, the specific terms of the contract would drive the payment cycle with a typical cycle involving annual payment.
Are there any volume discounts?
Yes volume discounting is available for 500+ learners and beyond. Please contact CaptivatePrimeSales@adobe.com to know more.
Is there an education price available?
No education discounts are applicable on Adobe Captivate Prime.
Is Adobe Captivate part of Adobe Captivate Prime?
No, Adobe Captivate 9 (eLearning authoring software) does not come as part of Adobe Captivate Prime. Adobe Captivate 9 has to be bought separately as subscription or Full license (Perpetual).
Does Adobe Captivate Prime work only with Adobe Captivate ?
Adobe Captivate Prime supports training content authored in any eLearning authoring tool as long as it adheres to standards like SCORM 1.2/2004, AICC, xAPI.
How can I cancel my subscription?
You can cancel your subscription by reaching out to Adobe Captivate Prime support team. The cancellation terms as noted in the Terms and Conditions or Contract would apply.
What are the cancellation charges?
Cancellation policy for any account on Adobe Captivate Prime is driven by the applicable “Contract” or “Terms and Conditions”. You may be charged a Cancellation Penalty of 50% (Fifty Percent) of the subscription price for the remainder of the commitment period.
How can I add and delete “Registered user”?
Adding or deleting users is done through the Product UI and multiple workflows such as importing a CSV file, creating a self-registration URL or adding users individually are supported.
Trial and Product FAQs
What is the deployment model for Adobe Captivate Prime?
Adobe Captivate Prime offers a cloud hosted subscription model. Customers just need a browser and internet access to start using Adobe Captivate Prime to deploy and consume training.
Which languages does Adobe Captivate Prime support?
Adobe Captivate Prime is currently available in English, French and German languages. The learner app is additionally available in Spanish and simplified Chinese.
How can I activate the Free Trial?
You can start your free trial by visiting www.adobe.com/products/captivateprime.html and clicking on “Try Now”.
Is there an expiration of the Free Trial?
A Free trial gives you a 30-day access to Adobe Captivate Prime.
What is status of my account and content after expiration of my Trial account?
After expiry of a subscription, you will retain “Admin-only” access to the account for 30 days. Expiry of a Trial account does not have that privilege.
Is my data saved after expiration of Free Trial?
Data created during a Free Trial would be deleted at Adobe’s convenience after the expiry of the trial period.
Do I need to do anything to activate the software?
In case of a purchase done online using a credit card, the account is activated immediately upon confirmed payment. All you require is a valid email ID or an Adobe ID and password to sign in. If you do not have an Adobe ID, you can create it during the purchase workflow. For a purchase done using a contract and/or purchase order, Adobe will send you an activation code that you would need to enter after you sign in to your account.
How often do I have to connect to the Internet?
Adobe Captivate Prime is a cloud hosted offering. You need to be connected to the internet to access your account on the desktop. On Tablets, using the Captivate Prime Tablet app, you can download content and also consume it offline.
How can I enroll external partners?
Adobe Captivate Prime offers an easy workflow in the user interface that allow an Admin to create login URLs for partners. Partners can then add themselves to the account using those URLs.
What kind of content can play in Adobe Captivate Prime?
Adobe Captivate Prime can play virtually any kind of content such as Videos, PDF, PPT/X, DOC/X, SCORM, AICC, xAPI-compliant packages and of course content published from Adobe Captivate and Adobe Presenter.
Help and Support FAQs
Where can I get more information about Adobe Captivate Prime?
Please visit our website www.adobe.com/products/captivateprime.html.
What is the support I will be offered?
24 X 5 voice and chat support is available in English Language. Chat for Adobe Captivate Prime can be initiated from the contact support page - www.adobe.com/getsupport by selecting Captivate Prime from the product list.
Where can I get product related help about Adobe Captivate Prime?
You can learn more about Adobe Captivate Prime from in-product help or by accessing http://primehelp.adobe.com.
What kind of onboarding help is provided by Adobe for Adobe Captivate Prime?
Adobe Captivate Prime has inbuilt training content including self-help videos as well as an online help documentation center that is designed to give you information on all aspects of the system. If you need further support you may reach out to Adobe support as explained above.