In Forrester's first-ever Wave Report for online testing products, Adobe® Test&Target™ had the highest-rated product strategy and one of the highest current product offerings ratings.
Forrester Research (May 24, 2011)
In this 60-criteria evaluation of web conferencing vendors, Adobe is recognized as a Leader. Forrester states, "Adobe offers the best user experience."
Forrester Research (Jun 01, 2011)
Satisfaction at all steps across the customer lifecycle is low. Fixing the research and purchase processes, specifically, represents a big opportunity for vendors.
Forrester Research (Jul 01, 2010)
Vendors, like their clients, believe they provide poor online experiences, and even though they escalate their customer experience to executives, they're not happy with the progress.
Jim Sinur, Janelle B. Hill (Oct 18, 2010)
Forrester Research (Jun 01, 2010)
Financial services companies lose business because of bad customer experience, and while customer experience is worst in the financial services industry, these problems are fixable.
Forrester Research (May 01, 2010)
Globally, companies are losing business because of bad customer experiences, and while expectations and satisfaction differ across world markets, one thing is clear: European companies are out of touch.
Forrester Research (Apr 21, 2010)
Ultimately, HTML5 and RIA platforms will be complementary technologies, and enterprise development shops will need to invest in both approaches to deliver expressive applications that combine reach and richness.
Forrester Research (Feb 19, 2010)
To understand what companies are up to in their customer experience endeavors, Forrester surveyed 141 executives from large North American firms.
Forrester Research (Jan 28, 2010)
In this study, consumers evaluate customer service experiences across 14 industries.
Forrester Research (Jan 11, 2010)
Forrester's third annual Customer Experience Index analyzes the degree to which firms are effective at delivering good customer experiences and provides recommendations for building a customer experience discipline.
Wainhouse Research (Dec 01, 2009)
After extensive review of the education and distance learning market, focusing on whiteboards, web conferencing, and web tools, Adobe is recognized as a leader, with analysts stating, "Adobe has a lock on the tools necessary for creating compelling..
IDC (Dec 01, 2009)
Even with the challenging economy, the messages and capabilities of Adobe's newest LiveCycle release should make companies stand up and take notice. The ease of use exemplified by numerous social computing frameworks and their interface need to become the
Financial Insights, an IDC company (Nov 01, 2009)
The future of digital services will not be about transacting; instead, it will be about interacting with clients.
Adobe Systems, IDG
With growing reliance on online interactions, companies are competing to provide a better and more cost-effective online experience that meets customers’ needs.
Adobe (Jun 01, 2010)
Customer expectations have never been higher. Learn how your organization can deliver the experiences required to acquire, keep, and cultivate your customer base.
Read the latest from Adobe and IDG research to understand how companies must create a consistent, relevant customer experience using technology across all communications channels.
Read the latest from Adobe and IDG research on the instrumental role IT plays in the customer experience. By focusing on automation and self-service applications, CIOs will give their companies a competitive edge.
This paper explores how several customers are using Adobe® Connect™ software to solve online collaboration and web conferencing challenges in the financial services industry today.