Digital Disruption in Banking
Pearlyn Phau (潘燕明), Managing Director & Deputy Group Head of Consumer Banking Group and Wealth Management, DBS Bank Limited
Being awarded the world’s most digital bank is just the beginning for DBS according to Pearlyn. In this fireside chat she reveals how DBS has reached this level. The changes it required the bank to make – from people and process to culture and mindset, and about DBS’s plans to continue becoming an experience business.