Support for Adobe Connect

Support for Adobe Connect

Accelerate product adoption and enjoy successful collaboration experiences

To maximize the value of your Adobe?? Connect??? investment, you need timely support expertise ??? whether you're an adminstrator responsible for supporting a globally distributed organization, a manager responsible for the success of a critical business event, or a training instructor leading a class.

Coverage for the entire product family

Get world-class Adobe customer service, technical support, and "how to" advice for Adobe Connect On Premise and Adobe Presenter software. (For Adobe Connect Hosted, visit the Adobe Connect Hosted support plans page.)

Deployment, adoption, and event assistance

Adobe support consultants provide expert advice on how to plan your deployment of Adobe Connect On Premise and to accelerate adoption of the technology in your organization. In addition, Adobe offers Event Services to help ensure successful large events and customized training to build your organizational expertise.

Advanced support and developer advice

Do you need development-level support with the Adobe Connect SDK? Visit the Developer Support Programs Page.

Our Platinum and Gold programs provide assistance with learning management system integration, custom branding and advanced integration needs. Adobe support consultant help you maximize the value of your Adobe Connect solution.

Adobe Connect support plans Enterprise Workgroup Individual
Platinum maintenance and support (annual program) yes yes  
Gold support (annual program) yes yes  
Bronze support (per incident)      
Premium support services yes yes  
Developer programs yes yes  
Enterprise solution management yes