Workgroup support plans

Workgroup support plans

Stay productive with on-call assistance from Adobe experts

To maximize the value of your Adobe products, you need timely support expertise ??? whether you're a small or medium business working to a meet a tight deadline for your client, an IT manager dealing with document archiving and compliance, a graphic designer juggling files and applications to complete a project, or a marketing director managing collateral for a product launch. With an Adobe support program, you get the level of help you need to meet your business objectives.

With Adobe support programs, you can:

  • Enhance productivity and minimize downtime
  • Spend more time focusing on your business
  • Increase the return on your technology investment

Adobe Gold support

Designed to meet the needs of workgroups or small and medium businesses with business-critical applications based on Adobe solutions.

Adobe Silver support

Ideal for creative professionals and knowledge workers with moderately complex questions and issues.

Adobe Gold and Silver support programs are offered as an annual contract, making your support costs predictable over a 12-month period.

Program details Gold Silver
Contract period One year One year
Number of incidents Unlimited Unlimited
Support channels provided
Authorized contacts Four Two
Target response time One hour for Priority 1 issues Four hours
Hours of coverage 24x7x365* Standard business hours
Bundled maintenance No No
Optional service enhancements
*Note: Mission-critical support is provided by telephone 24 hours a day, 7 days a week, 365 days a year for Priority 1 issues. Noncritical issues are responded to during standard regional business hours. For more details about hours and case priority definitions, visit the support policies page.

For more details, download the Adobe Support for Workgroups program overview (PDF, 391K).