There have been several reports from Adobe customers about phishing scams purporting to offer the latest updates to Adobe runtime software such as Adobe® Reader® and Adobe Flash® Player when, in fact, these scams are misleading some users to install malware that harms their computers and attempts to capture their sensitive personal information. Adobe takes these reports very seriously. The information on this page will help educate you on these scams and how to avoid falling prey to them.
What is phishing?
Phishing (sometimes referred to as "spoofing") refers to forged or faked electronic documents, most commonly email. A phishing email is usually forged to appear as though it was sent by someone other than the actual source. These emails falsely claim to be from a legitimate business like Adobe in an attempt to convince you to divulge sensitive personal information such as online account passwords, credit card numbers, or bank account information. These emails usually attempt to direct you to a fake website also purporting to be the official URL of the legitimate company. The website, however, turns out not to be genuine. Adobe will never request your personal information or any account information held by us through email.
Fake emails often include a
link to a fake web page that looks very real. These fake pages are used by
criminals to collect personal information. If you visit a page and aren't
sure whether it's really a web page from Adobe, especially if the page
requests personal information from you, click off the site and visit the Adobe home page at www.adobe.com to begin there. Also, updates to Adobe software
are made available from Adobe only on our website — we do not make any updates
to our software available through third parties. Even if the web
address contains the word "Adobe," it might not be an Adobe site. Review this list to see which domains are used by
Adobe in communications.
Concerned about an Adobe email you have received?
If you think you have been a victim of a phishing email purporting to be from Adobe, send a copy of the offending email to our customer support team so we can investigate.
About Adobe's online marketing programs
Adobe conducts many online marketing programs to educate our customers and prospects on upcoming product updates, new products that we are releasing, and other information that our users have requested from us on an ongoing basis. Adobe uses several trusted online marketing partners in executing these programs.
- Learn more about how to avoid online scams delivered through email with a link to the Recognizing Online Scams
- Find out how to opt out of Adobe marketing programs and communications
There are numerous resources available from respected international organizations and fellow technology companies to help educate you further on phishing and how to prevent it. Here are the most helpful resources reviewed by the team here at Adobe:
- The Phishing Guide — http://www.technicalinfo.net/papers/Phishing.html
- U.S. Federal Bureau of Investigation phishing prevention tips — http://www.lookstoogoodtobetrue.com/ and http://www.fbi.gov/scams-safety/e-scams
- Internet Crime Complaint Center — http://www.ic3.gov/default.aspx
- Anti-Phishing Working Group (APWG) — http://www.antiphishing.org
- Messaging Anti-Abuse Working Group (MAAWG) — http://www.maawg.org/information-consumers
- PhishTank — http://www.phishtank.com/
- PayPal guide to phishing — https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=security/phishing
- Symantec: Anti-phishing protection — http://us.norton.com/security_response/phishing.jsp
- McAfee Security Advice Center — http://home.mcafee.com/advicecenter/Default.aspx?id=ad_phishing
- Microsoft Safety & Security Center: How to recognize phishing — http://www.microsoft.com/security/online-privacy/phishing-symptoms.aspx