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Macromedia takes consumers' privacy very seriously and is committed to protecting the security of individuals' personal information on the Web.

Frequently asked questions about Shockwave Player privacy
This document answers questions about about the auto-update service that was introduced in Shockwave 7 Player and exists in all subsequent versions of the Player. The document also addresses questions about privacy of Shockwave Player users' personal information. Macromedia welcomes your feedback. If you have additional questions, please mail them to privacy@macromedia.com.

Shockwave Player auto-update service

What is auto-updating?
What happens when I use auto-update?
How are users informed about auto-update?
How do I change my auto-update setting?

Protecting your privacy

What information does Macromedia keep, and why?
How is my privacy protected during auto-update?
What happens with URLs that include sensitive information?

 
Shockwave Automatic Update Service

q What is auto-updating?
a To make the experience of using Shockwave Player simpler and easier than ever before, an optional auto-update service was introduced in Shockwave 7 Player and exists in all subsequent versions of the Player. With this service, Shockwave automatically notifies you when a new version of Shockwave Player is available. If you choose to accept the update, it is downloaded and added to your Shockwave Player installation. To make this possible, the Shockwave Player needs to contact Macromedia periodically to check for updates.

q What happens when I use auto-update?
a When you use the auto-update service, Shockwave Player on your computer contacts Macromedia approximately every two weeks. This happens only while you are viewing Shockwave content and will not interfere with your computer's performance or your enjoyment of Shockwave content. If the version you have is out of date, Shockwave Player presents a dialog box that gives you the option of downloading and installing the update. If you decline the update, nothing is downloaded to your computer.

q How are users informed about auto-update?
a The Shockwave Player auto-update service is described in a dialog box that appears when you first install Shockwave Player. This dialog box gives you the choice of using the auto-update service, and provides a link to more detailed information about how the auto-update service works.

q How do I change my auto-update setting?
a You can turn off the auto-update service at any time by changing your auto-update setting. When you turn off the auto-update service, Shockwave Player does not attempt to communicate any information to Macromedia. This means that you will not be automatically informed when new versions of Shockwave Player are available, so you'll periodically need to visit the Shockwave Player download center at http://www.macromedia.com/shockwave/download/ to make sure you have the latest version of Shockwave Player.

 

Macromedia takes consumers' privacy very seriously and is committed to protecting the security of individuals' personal information on the Web.

q What information does Macromedia keep, and why?
a

When you use the auto-update service, Shockwave Player contacts Macromedia to check whether a new version of Shockwave Player is available. To make the process work, Shockwave Player keeps the following information, which Macromedia does not associate with you as an individual:

The browser version used to view Shockwave content.
The platform and operating system version used to view the content.
The current version of Shockwave Player on your computer.

In addition, we create generalized statistical reports about what Shockwave content is most popular and how people are using Shockwave Player. This helps us identify the best ways to optimize and enhance future versions of Shockwave Player. For example, before we release a new version of Shockwave Player, we test the most popular Shockwave content on the Web to make sure that the new player works well with them. To create these reports, we check:

The Web addresses (URLs) of some recently viewed Shockwave content.
Some general information about each piece of content, such as its size, the version of Director Authoring Software that was used to create it, and how long it was viewed.

q How is my privacy protected during auto-update?
a

Macromedia believes that you should be in control of the privacy of your information. We have taken steps to ensure that the Shockwave Player auto-update service respects your privacy:

When you first install Shockwave Player, you have the option of using the auto-update service.
The information Shockwave Player communicates is used for generalized statistical reports only; Macromedia does not connect it to you as an individual.
Shockwave Player will not log or report Web addresses (URLs) that may contain sensitive personal information, as described in the next question.

q What happens with URLs that include sensitive information?
a

When Shockwave Player reports information about the Shockwave content you've viewed, it sends the Web addresses (URLs) of the content to Macromedia. A small number of Web sites encode sensitive personal information, such as usernames and passwords, into their URLs. This practice is risky, and most up-to-date Web sites have adopted other techniques.

More detailed information for Shockwave authors and Web site operators is available in the Shockwave and Flash Players Developers Center.