Community Forums
Search for answers and post questions on our online community forums. Your questions are answered by Adobe employees, community experts, and other customers.
Chat
Live chat agents can assist you with the following issues:
Paid subscribers only
- Problems using the product
- "How to" questions
- All other issues
All subscribers
- Email verification
- Password reset
- Trouble accessing account
- Problems connecting to the service
- Subscription management
If you have problems with the chat functionality, or you don't see a chat button at all, check that you have JavaScript and third-party cookies enabled. Consult your browser's Help for instructions.
Phone
To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time. Call us at this number:
800-833-6687
All subscribers
If you are using the free version of Acrobat.com, SendNow, or CreatePDF, you can purchase phone support for $39 per incident.
Product support policy
Paid subscribers
Phone support is available Monday through Friday, from 5am to 7pm PST.
Upgrade to a Paid Subscription
Paid subscriptions offer unlimited one-on-one support through chat, phone, or the Adobe Support Portal. For more information about the added benefits of a basic or annual subscription by service type, see:
Adobe® FormsCentral
Create and customize additional forms and surveys and collect more responses.
Adobe SendNow
Send larger files to more people at a time.
Adobe CreatePDF
Create and combine unlimited PDF files.
Acrobat.com
Collaborate with more participants through web conferencing and get more workspace storage.
