Acrobat Connect Professional
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This page will be useful for customers who have questions or problems using the Acrobat Connect Professional component of Adobe Connect. This page also contains information for Breeze Live, which was available in Breeze versions prior to version 5.
- Administration
- Troubleshooting
- Uploading Content
- Audio/ Video
- Recording And Viewing Meeting Archives
- Screensharing
- Technotes useful for customers on a Meeting service plan
Administration
- Removing content from Breeze Live meeting rooms
- User logged into Breeze Live meeting room multiple times
- Using Stop Meeting to control meeting length
- Unable to log in to Breeze Live meeting or seminar
- Configuring Breeze Meeting to listen on additional ports in Breeze 5.x
- Using Breeze 4.1, participants cannot connect to Breeze Live due to port 1935 not being open
- Restricting access to the Shared Meetings folder in Breeze
- Unable to connect to Breeze Live Meeting from behind a proxy server
- Breeze Live does not display content correctly in Internet Explorer
- Remove user from an active Breeze Live meeting room
- Breeze Live Troubleshooting FAQ
- SQL Server floating point exception causes “Request Not Processed” or "No Server Available" message when accessing meeting rooms
- User logged into Breeze Live meeting room multiple times
- Configuring Breeze Live to listen on ports 1935, 443 and 80 with two IP addresses
- Emails are not received from Hosted Breeze Server
- HTTP Header Single-Sign On (SSO) Authentication does not function correctly in Breeze 5.x
- Content Lifecycle - Managing your Disk Space Quotas
- Breeze log file directives
- Customizing the "Need help?" link on the Breeze Licensed server
- Setting file and folder permissions for users
- Enabling Breeze Meeting to communicate on both RTMP and RTMPS
Troubleshooting
- Breeze Live Troubleshooting FAQ
- Unable to log in to Breeze Live meeting or seminar
- External users cannot access Breeze Live Meetings
- Breeze passwords are now case sensitive
- User is unable to log in
- User logged into Breeze Live meeting room multiple times
- Browser windows fail to go into "Full Screen" mode
- Testing a meeting with the browser and not the meeting add-in
- Breeze connectivity troubleshooting
- SQL Server floating point exception causes “Request Not Processed” message when accessing meeting rooms
- Moderated Chat pod has no line breaks between questions and answers
- File name gets truncated when downloading the file using Mozilla Firefox in Breeze Meeting
- “User limit for this account has been exceeded” error when trying to enter a meeting room
- File name gets truncated when downloading the file using Mozilla Firefox in Breeze Meeting
- Persistent crashes occur when attempting to install the Breeze Meeting Add-In
- Fewer users can access a Breeze Meeting than what the Meeting Peak Concurrent Users Quota reflects
- Browser security settings and Breeze Meeting
- Private content added to a shared template is public
- Language drop-down is empty when editing an existing meeting using the Japanese 5.1 Breeze Add-In for Microsoft Outlook
- Breeze 5.0 Outlook Add-in works with both 4.1 and 5.0
- Instant Meeting for Breeze 5.0 uses Breeze 4.1 Presenter Add-in
- Internet Explorer crashes when entering Breeze Meeting
- Re-enabling the Shared Template folder on Licensed Breeze Server
- Viewing the RTMP connection string in Breeze Meeting
- Adding Premiere Telephony settings stalls the server
- User cannot send messages in chat pod in a Breeze meeting room
- Unable to display Breeze URLs in WebCT
- Flash Video (FLV) files do not play in Breeze Meeting
- Administration, meeting, and training dashboards do not display
- Due to a driver conflict, the Apple iSight camera may not initially work in a Breeze Meeting
- Getting an iSight camera to work in Breeze Meeting
- How to turn on email debugging in Breeze
- Breeze Meeting states it is full when there are only a few users in the Meeting Room
Uploading Content
- Error when uploading file in Breeze Meeting
- Breeze Meeting does not support embedded graphics in Macintosh PowerPoint files
- Uploading Breeze Live content from a Macintosh
- Authoring content for playback in Breeze Live
- Sync button missing from Captivate Content uploaded to Breeze when in a meeting
- Size limit for content upload in Breeze
- Best Practice for uploading non-supported images to customize your Breeze meeting room with room backgrounds
- Microsoft PowerPoint presentation will not upload into a Breeze Live meeting
- Loading a progressive JPG into Breeze Meeting
Audio/ Video
- Integrated conference call info has no effect in a Breeze Meeting
- Video does not show in the Camera and Voice pod
- Audio levels decrease during a Breeze Meeting
- Best practices for Voice Over IP (VoIP) audio
- Unexpected telephony dial-in or passcode in a Breeze Meeting
- Recording teleconferenced Breeze Meetings
- Single Conference Call recording per Meeting
- Camera settings in Breeze Meeting
- Loading a progressive JPG into Breeze Meeting
- Audio not recorded in Breeze Meeting with Premiere Global Services enabled
- Breeze will not start and the telephony adaptor does not work
- High Bandwidth option not available in Camera and Voice Pod
- Some Breeze users can’t hear the host when audio is being delivered via VoIP
- Downloading the Breeze Meeting add-in from a local server
- Due to a driver conflict, the Apple iSight camera may not initially work in a Breeze Meeting
- Getting an iSight camera to work in Breeze Meeting
Recording and Viewing Meeting Archives
- Modifying a Breeze Live recorded meeting archive
- Voice On menu is grayed out when recording a meeting
- Best practice using the Breeze Meeting Archive Transcript feature
- Unable to record Breeze meetings
- Audio in recorded Meeting archive loses synchronization
- Poll data in a meeting room is not recorded
- Content in 4.1 recordings do not play back after the Breeze server has been upgraded to 5.x
- Configuring Breeze Server for Premiere Global Services in order to playback archived recordings
Screensharing
- Problem with screen sharing display in Breeze Live
- Updates not delivered when an application is screen shared on a Macintosh
- Dual monitor screen sharing does not work if window/application is on another monitor
- Cannot type in an application shared in a Breeze Live Meeting when using a Remote Desktop connection
- When switching screen share layouts, the share pod is reset to scroll mode
- Best practices for screen sharing
